Support Analyst, Application Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

During the application process you will be asked a series of screening questions to allow you to demonstrate your qualifications, some of the questions will be either a yes or no.

Please ensure that you provide the following information when answering the screening questions:
- Indicate the name of the employer where the experience was acquired.
- Indicate the period of time in which you have held the position
- Indicate the title of the position held.
- Provide concrete examples of the tasks you have completed which show how the experience was acquired.

You must submit a completed application, consisting of screening questions and your résumé.

All job applications must therefore be submitted through the jobs.gc.ca site. To submit an application online, please select the button "Apply Online" below.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact INFOTEL at 1-800-645-5605 prior to the closing date. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Intent of the process

A pool of qualified candidates may be established and may be used to staff similar positions within the RCMP in the National Capital Region on an indeterminate or specified period basis, with various linguistic profiles and various RCMP security clearances.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ED1. Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EX1. Recent** experience providing client support for IT systems in a multi-site environment.
EX2. Recent** experience supporting the life cycle management of workstation, servers, network equipment or application software.

EX3. Recent** experience in installing, configuring and maintaining server based IT applications.
**“Recent” is defined as experience acquired within approximately the past five (5) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

AEX1. Recent experience with SQL statements and relational databases.
AEX2. Recent experience working with Active Directory administration tools.
AEX3. Recent experience working with VMWare.
AEX4. Recent experience with at least one (1) of the following programming languages and/or markup/template languages: Windows Powershell, BASH, Python.
AEX5. Experience with software testing and support.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB, English Essential

Information on language requirements

K1. Knowledge of communication protocols used in securing IT systems and their corresponding software applications.
K2. Knowledge of operating system and application deployment techniques and/or application/software packaging.
K3. Knowledge of networking technology and protocols.

A1. Ability to communicate effectively orally.
A2. Ability to communicate effectively in writing.
A3. Ability to analyse technical problems and recommend appropriate solutions.
A4. Ability to work independently and in a team environment.

PS1. Client Service Oriented
PS2. Planning and organizing

The following may be applied / assessed at a later date (may be needed for the job)

Ability and willingness to travel occasionally within Canada.
Ability and willingness to occasionally work overtime.

Conditions of employment

Enhanced Reliability Status with Top Secret security clearance - All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

You must provide proof of education credentials. If you obtained your degree outside Canada, it is your responsibility to demonstrate its equivalence, please take a look at the following link for more information: https://www.cicic.ca.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.