Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

1. ONLY APPLICATIONS SUBMITTED ON-LINE USING THE 'APPLY ON-LINE' BUTTON, WILL BE CONSIDERED.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process prior to the closing date. You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

2. This selection process may be used to fill the same or similar positions at equivalent or lower classifications on a casual, term, indeterminate or acting at full or part-time hours.

3. Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed in the Essential Qualifications and Asset Qualifications if applicable.

🚨Please note that stating that the requirement has been met, and/or listing past or current responsibilities, does not represent adequate substantiation. Rather, you must provide concrete examples that clearly illustrate how you meet the requirement. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached resume" will not be accepted and may result in your application being rejected.

4. Throughout the selection process, it is your responsibility to make yourself available for all testing and interview dates for which you are invited. If you fail to attend any of the scheduled testing or interview sessions, you will be deemed to be no longer interested in this selection process and as a result, you will not be considered further.

5. Proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates are required to provide the ORIGINAL education document and a copy. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process.

Please note: You must provide ORIGINAL proof of name change if the name identified on your education document(s) is different than your current legal name.

6. Communication for this process will only be sent via email. As the applicant, it is your responsibility to ensure accurate contact information is provided and that you inform our office via email of any updates as required. Ensure you include an email address you can access from home and that it accepts email from unknown users. You are strongly encouraged to check your email on a regular basis, including your junk mail folder.

7. Enhanced reliability status security clearance. All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

Successful applicants will be required to obtain and maintain an RCMP Security Clearance throughout their employment.

Work environment

Are you looking for a rewarding career with a great working environment? Here are a few reasons to work for the RCMP:

- Worry-free parking;
- An inclusive work environment committed to employment equity;
- Attractive compensation package including sick leave, family-related leave, heath/dental plans, pension plan, and possibility of flexible work hours. For more information regarding benefits, please see the link to the collective agreement provided at the top of the poster.

As an employer of choice for over 26,000 people, the RCMP promises a career like no other. With almost 150 years of tradition and service, the RCMP is Canada’s national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities.

Intent of the process

Anticipatory Staffing - A qualified pool of candidates may be established to staff similar positions at the CR-05 group and level for term, indeterminate or acting at full or part-time hours or lower level positions.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience (see Note 1).
Notes:
Acceptable: Suitable for a position as determined by the manager unless otherwise regulated by the employer.

Degree equivalency

EXPERIENCE
► Experience using computer applications including two of the following: email,
spreadsheets or word processing software.

► Experience providing service to internal clients or to external clients.

► Experience performing administrative support services (for example receipt and distribution of mail, filing and information management, coordination of courier services, etc)

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

ABILITY
► Ability to communicate effectively in writing.
► Ability to communicate effectively orally.
► Ability to prioritize work to meet deadlines.
► Ability to work in a stressful environment.

PERSONAL SUITABILITY
► Effective Interpersonal Skills
► Dependable
► Judgement

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCE
► Experience working in an office environment with the federal public service.

► Experience transcribing documents from voice recorders, digital media or handwritten statements/reports.

► Experience using law enforcement databases such as Police Reporting and Occurrence System (PROS) or Canadian Police Information Centre (CPIC).

OPERATIONAL REQUIREMENTS
► Willing and able to work in a busy police environment, including exposure to unsettling and/or graphic material.
► Willingness and ability to travel for work and/or training purposes using various modes of transportation.
► Willingness and ability to work overtime as required.

Conditions of employment

► RCMP Enhanced Reliability Status Security Clearance
► Maintain a valid driver's license, or have personal mobility to the degree normally associated with a driver's license.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes.

All information obtained throughout the selection process, from the time of application to close of process, may/will be used to evaluate the candidates.

Reference checks may be sought.

An interview may be administered. Interview(s) may be conducted via telephone, video-conference or other similar means.

A test may be administered. Please note that written test(s) may be administered during weekdays and/or evenings and/or weekends.

Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location.

You MUST CLEARLY DEMONSTRATE IN WRITING how you meet the requirements under Language, Education and Experience. The screening board cannot make any assumptions about your experience. It is not sufficient to say that you have the required qualifications or to list your current duties. PROVIDE CONCRETE AND DETAILED EXAMPLES AND DESCRIBE THE WORK/DUTIES YOU HAVE PERFORMED. Failure to do so may result in your application not being considered further during the screening process.

The ASSET qualification(s) may be used for screening of applications. If you meet these asset qualifications(s), PLEASE CLEARLY DEMONSTRATE IN WRITING, HOW YOU MEET THEM. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

TRAVEL RELATED TO THE SELECTION OR APPOINTMENT PROCESS. Please note that candidates (including employees of the Public Service) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

A pass mark will be established for each essential qualification. Candidates must meet each essential qualification to be appointed to the position. A candidate may be appointed to the position even though he/she does not meet any or all of the asset qualifications, organizational requirements, or operational needs. However, meeting these criteria is desirable and may be used as a deciding factor in choosing the person to be appointed.

A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

You must provide proof of your education credentials. Candidates are required to provide the ORIGINAL education document and a copy. Please note: You must provide ORIGINAL proof of name change if the name identified on your education document(s) is different than your current legal name.

Applicants with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at www.cicic.ca for further information.

Failure to respond to communications may be construed as a withdrawal from this process.

Persons are entitled to participate in the appointment process in the official language of their choice.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgment of receipt of applications will not be sent; we thank all those who apply.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

We thank all those who apply.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.