Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please apply to this opportunity online, by clicking the ‘APPLY ONLINE’ button below.

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HOW TO ANSWER SCREENING QUESTIONS

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. Your responses to these questions will be used as a primary source of information and your resume may only be used to validate this information. Failing to do so could result in your application being rejected.

• Provide responses in sentence format.
• Each response must include concrete, specific examples that speak directly to the experience sought.
• Each example must include WHEN and WHERE the example took place, background of each situation, WHAT you did, HOW you did it, what your role was in the situation, and what was the outcome.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Simply listing your job duties, or indicating 'refer to resume', is not sufficient.
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Work environment

The work is being performed in a police detachment environment. This results in occasional exposure to intoxicated mentally unstable, hostile and potentially violent individuals to victims of crime or relatives of accident victims who may be distraught. The work is performed in an open office environment. It involves tight deadlines, time pressures frequent interruptions, conflicting priorities and multiple demands from staff, callers and visitors.

The work requires contact with: Members of the general public, e.g., victims, witnesses, complainants, accused, and parolees in person and by telephone, to respond to enquiries and requests for information and data which, at times, requires explanation and interpretation. Situations may be an emergency, and require addressing agitated, distraught or confrontational individuals.

In this job, the incumbent will be assessing, evaluating priorities and urgencies, and responding to front desk and/or telephone enquiries for information, complaints, and requests for services such as the payment of a fine, handling and cataloguing of firearms, fingerprinting, providing copies of reports, registering sexual offenders, receiving dangerous goods from the public in accordance with policy and procedures.

Occasionally there are disagreeable interactions with external clients such as witnesses, victims, accused and suspects, and complainants, who are at times confused, fearful, hostile, or in shock about a situation or circumstance (missing child, assault, emergency situations).

Intent of the process

The intent of this process is to fill 1 indeterminate full-time position, and 1 anticipatory indeterminate part-time (22.5 hrs/week) position. A qualified group of candidates will be identified and may be used to staff similar future positions at full or part time hours.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school (high school) or employer-approved alternatives

Degree equivalency

Experience providing clerical or administrative support services

Experience using spreadsheet software (such as Microsoft Excel)

Experience using word processing software (such as Microsoft Word)

Experience providing service to internal or external clients

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability to communicate effectively orally
Ability to communicate effectively in writing
Ability to prioritize and multitask
Ability to work in a team

Demonstrating integrity and respect
Showing initiative and being action-oriented
Thinking things through
Dependability
Adaptability
Thoroughness
Results oriented
Judgment

The following may be applied / assessed at a later date (may be needed for the job)

Successful completion of secondary school education.

Degree equivalency

Experience manipulating data in an electronic database (such as SAP, PeopleSoft, Microsoft Access)

Experience providing administrative support services in a law enforcement, judicial or quasi-judicial environment.

Experience providing financial support services. (Services may include, but are not limited to, verifying and correcting financial claims, controlling and monitoring petty cash, preparing financial status reports, etc.)

Experience maintaining a law enforcement database such as: Canadian Police Information Centre (CPIC), Police Reporting and Occurrence System (PROS).

Experience in providing records management services such as indexing, cross-referencing, filing, retrieving, retaining, archiving or destroying data.

Willingness and ability to work in a busy police environment, including exposure to unsettling and/or graphic material.

Willingness and ability to work overtime, as required.

Conditions of employment

RCMP Enhanced Reliability Status (ERS) security clearance*.

*All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

Willingness and ability to work a variable shift schedule and shift work

Willingness and ability to work alone when police officers are on patrol or off duty.

Willingness and ability to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations).

Willingness and ability to maintain a valid driver's license, or have the personal mobility to the extent of having a driver’s license.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Communication for this process will be sent via email. As the applicant, it is your responsibility to ensure accurate contact information is provided and that you inform our office via email of any updates as required. Ensure you include an email address you can access from home and that it accepts email from unknown users. You are strongly encouraged to check your email on a regular basis, including your junk mail folder.

An exam may be administered. An interview may be administered. Reference checks may be sought.

All communication relating to this process, including e-mail correspondence and responses to screening questions, may be used in the assessment of qualifications, including the ability to communicate effectively in writing.

Assessment for this process will take place in Manitou, Manitoba. The cost to attend the assessment will be the candidate's responsibility. If you are currently employed with the Federal Public Service, please let us know by email your current group, level, tenure and the Department you are working for.

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.