Detachment Services Supervisor

Update: -

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

WHY WORK FOR THE RCMP IN YELLOWKNIFE:
- Subsidized government housing
- Flexible work arrangements and workplace accommodations for employees with disabilities, family-related responsibilities and other situations
- Great salary and additional financial allowances, such as the Isolated Post Allowance or financial assistance for relocation (if necessary)
- Benefits (including health, dental and drug coverage) and pension
- Vacation Travel Assistance once a year for you and any eligible dependents
- Career development and training opportunities, including in-person and online training through the Canada School of Public Service
- Supports through the Employee Assistance Program and other services

***************************
HOW TO ANSWER SCREENING QUESTIONS

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. Your responses to these questions will be used as a primary source of information and your resume may only be used to validate this information.

• Provide responses in sentence format.
• Each response must include concrete, specific examples that speak directly to the experience sought.
• Each example must include WHEN and WHERE the example took place, background of each situation, WHAT you did, HOW you did it, what your role was in the situation, and what was the outcome.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Simply listing your job duties is not sufficient

***************************

Duties

Supervision, coordination and provision of administrative, financial and operational support service to police officers and other employees at a Royal Canadian Mounted Police (RCMP) Detachment, and front counter/telephone services and information to the general public.

Work environment

The Yellowknife RCMP Detachment is looking for motivated and industrious individuals to be a part of a team of support personnel who directly impact the public and regular members who work in frontline policing.

You will become part of a dynamic group of Public Servants who are responsible for work in areas such as police records, customer service, procurement, finance and a host of other support tasks at an RCMP detachment.

Detachment Service Supervisor positions require the ability to think things through to problem solve, anticipate needs, stay current with applicable policies and procedures as well as be adaptable in an ever-changing work environment. There are many distractions within an RCMP Detachment and candidates must be versatile and able to manage multiple tasks at once, with the understanding that constant interruptions throughout the day will be unavoidable.

Intent of the process

The intent of this process is to staff one (1) permanent position in Yellowknife, NT.

A qualified pool of candidates may be established and may be used to staff future vacancies on a permanent and/or temporary basis.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

• A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

• Experience providing administrative support services* to a team or a manager.
• Experience providing advice and/or recommendations on administrative practices.
• Experience working with Microsoft Word and Excel.

*Administrative support services could include duties such as managing someone else’s daily schedule, planning and/or coordinating meetings, preparing and/or coordinating incoming/outgoing correspondence, maintaining electronic and hard copy file systems, taking meeting minutes, etc.

• Ability to communicate effectively in writing.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:

• Experience providing administrative, financial and/or operational support in a police environment.
• Experience interpreting policies or procedures.
• Experience in employee supervision, including assigning work, scheduling and monitoring performance.

OPERATIONAL REQUIREMENTS:

• Willingness and ability to work in a busy police environment, including exposure to unsettling and/or graphic material.
• Willingness and ability to work overtime as required.
• Willingness and ability to travel for work and/or training purposes using various modes of transportation.
• Willingness and ability to maintain a valid class 5 driver's license.

The following will be applied / assessed at a later date (essential for the job)

English essential
The functions and duties of the position will only require the use of English.

Information on language requirements

• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
• Ability to supervise.
• Ability to develop others.

• Thinking things through.
• Working effectively with others.
• Showing initiative and being action-oriented.
• Dependability.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Volume Management strategies may be used.

Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.

Communication for this process will only be sent via email. As the applicant, it is your responsibility to ensure accurate contact information is provided and that you inform our office via email of any updates as required. Ensure you include an email address you can access from home and that it accepts email from unknown users. You are strongly encouraged to check your email on a regular basis, including your junk mail folder.

An exam may be administered. An interview may be administered. Reference checks may be sought.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.