Analyst *AMENDMENT: CLOSING DATE

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

We will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System (PSRS). To submit an application on-line, please select the button “Apply Online” below. The following are some of the benefits associated with applying on-line:

• Applicants can create and manage their accounts and apply to job opportunities as long as an internet connection is available.
• Applicants can create a profile and retrieve stored application(s) (personal information, covering letter and résumé) previously submitted and modify them, if necessary, before submitting the application.
• Applicants can modify their application/résumé at any time BEFORE the closing date indicated on the job advertisement.

Should you be unable to apply on-line onjobs.gc.ca, please submit your application, quoting the Selection Process Number, to the application contact listed on the poster on or before the closing.

PRE-SCREENING QUESTIONS: The pre-screening questions MUST be completed when applying for this selection process. It is your responsibility as a candidate to answer these questions in detail explaining and substantiating, using the STAR principles (Specific situation (S), Task (T), Actions taken (A) and Results (R)), how you meet each of the essential experience qualifications associated with the position you are applying for. You must clearly indicate in writing the dates, duration and breadth of the experience and indicate when and where you obtained the experience. Please note that it is not sufficient to only state that the qualification is met or to provide a listing of current or past responsibilities. You must provide concrete examples, which illustrate how you meet each qualification. Failure to provide this information in the requested format will result in your application being rejected. Résumé may be used as a secondary source to validate the education and the experiences described in candidates’ answers to the pre-screening questions.

Duties

The mandate of the Dispute Resolution Branch is to resolve disputes regarding federal transportation services, rates, fees and charges as well as to ensure Canada's national transportation system is accessible to all persons, including persons with disabilities. Senior analysts support the mandate by resolving disputes through facilitation or mediation, and by supporting the Members through the adjudication process, as well as by developing or updating resource tools.

Work environment

Come work for the federal government’s first independent regulatory body: The Canadian Transportation Agency (CTA).

An important mission: The Canadian Transportation Agency is a small organization with an important mission – to advance Canadians’ economic and social well-being by:

• Helping to keep the national transportation system running efficiently and smoothly;
• Protecting the fundamental right of persons with disabilities to accessible transportation;
• Providing consumer protection for air travelers.

A great place to work:
We are committed to creating a healthy and respectful workplace. Our small size encourages dialogue and collaboration – both between managers and employees, and through inter-branch networks and tiger teams. You will have the opportunity to get to know and collaborate with many colleagues across the Agency.

The Canadian Transportation Agency has a new workspace reflecting high standards of accessibility. We are located in the heart of Gatineau (60 Laval), with easy access to fitness facilities, public transportation and restaurants. We offer hybrid working arrangements (a mix of in-office and virtual work) in our new building. Specific work arrangements will be discussed with the manager based on the position and operational needs.

Intent of the process

A pool of partially or fully qualified candidates may be established through this process to staff future positions with various tenures (indeterminate, determinate, deployment, acting, and assignment/secondment) with similar requirements, various language requirements and profiles and various security requirements, which may vary according to the position being staffed.

Results of this staffing process may be used for similar positions in the Agency and other departments and agencies in the federal government.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Graduation with a degree from a recognized post-secondary institution with acceptable specialization in a field relevant to the duties of the position or an acceptable combination of education, training and/or experience.

Notes:
Indeterminate incumbents of positions in the CO group on June 21, 2021, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CO group.

An acceptable combination of education, training and/or experience, may serve as an alternative to meet the minimum education standard. Whenever the minimum education standard is met through this alternative, it is met only for the position being staffed, and candidates must be re-assessed for future appointments or deployments where the manager has decided to use this alternative.

Degree equivalency

EXPERIENCE:
Experience conducting research or analysis of information from various sources.

Experience* analyzing and writing reports.

NOTE:
*Experience is defined as having performed a broad range of activities over a period of approximately 12 months.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative (BBB/BBB)
English Essential

Information on language requirements

COMPETENCIES:
- Working effectively with others.
- Showing initiative and being action-oriented.
- Thinking things through.
- Demonstrating integrity and respect.

ABILITIES:
- Ability to manage and prioritize multiple activities to meet tight deadlines in a high volume environment.
- Ability to communicate effectively.
- Ability to analyze information, develop options and recommendations.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

EXPERIENCE:
Experience working in an administrative tribunal.

Experience working in a regulatory compliance program.

Experience working in the public or private transportation sector.

Experience working on issues relating to persons with disabilities.

Experience using on-line tools (ex: Zoom, Microsoft Teams, Webex) to plan and host video and audio conference calls.

OPERATIONAL REQUIREMENTS:
Availability and willingness to work overtime for travelling and/or to advance or complete work on time.
Availability and willingness to travel from time to time.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written examination may be administered.

An interview may be administered.

Reference checks may be sought.

Please ensure that your Personal Record Identifier (PRI) is included in your application (for internal candidates).

Please identify clearly your substantive group and level and your employment status on your resume and/or application form (for internal candidates).

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application

VERY IMPORTANT NOTICE:

It is your responsibility, as an applicant, to clearly demonstrate how you meet each factor of the screening criteria (Experience) for all Essential and applicable Asset Qualifications and that adhere to the stipulated format.

The Asset Qualifications contained in the Statement of Merit Criteria may be used as a screening tool. Candidates must meet all of the essential qualifications to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users, including users from outside the Public Service (some email systems block these types of email).

Indeterminate employees at the same group and level or equivalent could be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process (for internal candidates).

Results of this staffing process may be used for similar positions in the Agency and other departments and agencies in the federal government.

Pass marks will be established for each qualifications. However, achieving the pass mark is not a guarantee of an appointment or that candidates will be put through the next stages of the assessment process. Cut-off scores and/or top-down approach may be used at any stage of the staffing process if there are a sufficient number of candidates to meet anticipated staffing needs.
All of the information collected during the selection process, including behaviour and communication, from the time of application until the end of the process, may be used to evaluate candidates.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.