Intercept Field Support Specialist

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

This position is located in Winnipeg, MB and does not offer hybrid or virtual / remote work arrangements. This position requires the incumbent to be in office full time. Applicants are encouraged to apply only if they are willing and able to work and relocate to Winnipeg.

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HOW TO ANSWER SCREENING QUESTIONS

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. Your responses to these questions will be used as a primary source of information and your resume may only be used to validate this information. Failing to do so could result in your application being rejected.

• Provide responses in sentence format.
• Each response must include concrete, specific examples that speak directly to the experience sought.
• Each example must include WHEN and WHERE the example took place, background of each situation, WHAT you did, HOW you did it, what your role was in the situation, and what was the outcome.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Simply listing your job duties, or indicating 'refer to resume', is not sufficient.
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Intent of the process

Intent to fill one (1) indeterminate position. A qualified pool of candidates may be established and may be used to staff this position or similar positions or for future term, acting, assignment, secondment, deployment, or indeterminate opportunities.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

*Recent experience in the configuration, maintenance, or troubleshooting of Windows Server operating systems of either UNIX/Linux or Windows Desktop operating systems.

*Recent experience providing client support for IT systems in LAN and WAN environments.

*Recent experience in the design, configuration, maintenance and troubleshooting of LAN and WAN infrastructures based on Routers, Firewalls, Switches (such as Cisco ASA) configured with VPNs, VLANs, QoS.

*Recent experience refers to experience within the last five years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

*Recent experience with virtualization technologies such as Vmware, HyperV, ESXI or similar.

*Recent experience utilizing electronics test equipment (Such as oscilloscopes, RF communications analyzers, multimeters etc.) and test procedures in both analog and digital systems.

Experience with electronic device troubleshooting.

*Recent experience refers to experience within the last five years.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to analyze technical situations to recommend appropriate solutions.
Ability to work independently and in a team environment.
Ability to plan and organize workload
Ability to adapt to new technology and/or procedures.

Discretion
Initiative
Client Service Orientation

Conditions of employment

RCMP Enhanced Reliability Status with Top Secret level security clearance

Willingness and ability to travel throughout the service area (Manitoba) for extended period of time as required, sometimes on short notice and often by small plane to remote sites.

Willingness and ability to work in areas exposed to inclement weather and occasional uncomfortable working locations.

Willingness and ability to climb ladders and to work at a height.

Willingness and ability to work overtime to support operational activities or systems, sometimes on short notice.

Willingness and ability to lift and carry heavy tools and equipment (ex: minimum 50lbs).

Willingness and ability to work in confined areas

Able and willing to provide testimony in court

Must possess and maintain a valid driver’s license

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Communication for this process will only be sent via email. As the applicant, it is your responsibility to ensure accurate contact information is provided and that you inform our office via email of any updates as required. Ensure you include an email address you can access from home and that it accepts email from unknown users. You are strongly encouraged to check your email on a regular basis, including your junk mail folder.

An exam may be administered. An interview may be administered. Reference checks may be sought.

All communication relating to this process, including e-mail correspondence and responses to screening questions, may be used in the assessment of qualifications, including the ability to communicate effectively in writing.

Assessment for this process will take place in Winnipeg, Manitoba. The cost to attend the assessment will be the candidate's responsibility. If you are currently employed with the Federal Public Service, please let us know by email your current group, level, tenure and the Department you are working for.

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.