Division Support Agent

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Applications will be accepted online only. Please apply online at www.canada.ca/government-jobs. If you have a disability that prevents you from applying on-line please contact the hiring manager as identified on this poster.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis.

Persons are entitled to participate in the appointment process in the official language of their choice. We ask that you indicate your preference in your application.

The RCMP is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to self-declare if you belong to one of the four Employment Equity groups: women, Aboriginal Peoples, persons with disabilities, or members of visible minority groups. You will find the self-declaration form within the online job application.

Work environment

WHO ARE WE?

With almost 150 years of tradition and service, the RCMP is Canada’s national police service. In addition to Regular Members (police officers), the RCMP hires public service employees and civilian employees to carry out crucial operational and administrative functions.

Depot Division is home to the Cadet Training Program and National Law Enforcement Training. Employees of Depot play an important role contributing to the training of future RCMP members.
Saskatchewan RCMP is committed to providing the most efficient and effective policing services possible. Employees of Saskatchewan RCMP work in a wide variety of areas to support officers at all levels of policing and play a critical role in delivering services to our communities – including at 80 detachments across the province.

The RCMP is committed to building a diverse workforce reflective of Canadian society and providing a safe and barrier-free workplace.

WHO ARE YOU?

A career with the Saskatchewan RCMP may be right for you if you…

• Want to make a difference by engaging in meaningful work
• Thrive in a dynamic, ever-changing work environment
• Want to acquire new skills and knowledge through career development opportunities

WHAT DO WE OFFER?

• Attractive compensation package:
o Fair wage
o Health/dental plans and a great pension plan
o Flexible working arrangements, vacation, medical and other types of leave to
achieve work-life balance

• Continuous learning and advancement:
o Access to various provincial and national employee networks
o Access to internal Virtual and in-person courses, conferences and workshops
o On-the-job training, in the form of coaching and mentoring

• Access to amenities:
o Worry-free parking and easy access to public transport (for positions in Regina)
o Indoor/outdoor gyms and fitness equipment, swimming pool, outdoor rink and
Learning Resource Centre at Depot (for positions in Regina)
o Affordable meals prepared by Red Seal Chefs at the Depot Divisional Mess (for
positions in Regina)

Intent of the process

This process will be used to staff one indeterminate full-time position and a one (1) year temporary full-time position.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school* or employer-approved alternatives
*Two years of secondary school is typically completion of grade ten

Degree equivalency

Experience providing administrative services such as filing, meeting minutes, reception work, mail duties, client service, etc.

Experience working with various word processing and spreadsheets such as Microsoft Word and Microsoft Excel

Experience in providing service to clients or the general public by telephone, in person, or in writing.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience in providing records management services such as indexing, cross-referencing, filing, retrieving, retaining, archiving or destroying data

Experience using the Canadian Police Information Centre (CPIC)

Experience using the Police Reporting Occurrence System (PROS)

Experience using the Computerized Integrated Information Dispatch System (CIIDS)

Willing and able to work rotating shift work (days, evenings and nights with various start and end times) including weekends and statutory holidays

Willing and able to work overtime, as required

Willing and able to be exposed to indirect exposure to traumatic events and unsettling information (e.g. fatalities, violence)

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Written Communication

Oral Communication

Attention to Detail

Prioritizing

Thinking things through

Working effectively with others

Showing initiative and being action-oriented

Demonstrating integrity and respect

Client service oriented

Dependability

Conditions of employment

Security Clearance: Royal Canadian Mounted Police Enhanced Reliability Status

Work shift work (24 hours a day, 7 days a week and 365 days a year)

Work in a busy police environment, including exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Provide concrete examples related to the experience:
•Choose examples that illustrate a high degree of complexity and difficulty and have sufficient impact to allow you to illustrate the extent and depth of your experience.
•Examples should include the date or period when the situation occurred, the context, your role and the outcome.
•If you have talked about an experience within a team, separate your role from that of others.

You will be required to demonstrate how you meet the education and experience criteria (essential and asset) for the initial screening, in answering online screening questions. We cannot make any assumptions about your experience. Simply saying you have the required qualifications or listing your current duties is not enough. The depth and breadth of experience of an applicant may be considered as part of screening or selection of a candidate, which is why it is recommended you quantify your experience. The screening questions are the primary source of information the screening board may use and your resume may only be used as a secondary source to verify information.

Candidates will be required to show original proof of education. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

The successful candidate will be required to provide original documentation of proof of Canadian Citizenship or permanent resident status prior to appointment. Other candidates may also be asked to provide this documentation at various stages in the selection process. The following documents will be accepted as proof: Provincial or territorial birth certificate; Naturalization certificates (issued prior to Jan. 1, 1947); Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977); Certificates of Retention; Citizenship certificates; Permanent resident card.

Testing/interviews will be conducted at the location of the employer's choice.

Acknowledgment of receipt of applications will not be sent. We thank all applicants for their interest in this position however, only those selected for further consideration will be contacted.

Candidates may be required to pay for all assessment and travel expenses.

Written communication will be assessed throughout the application, including screening questions and resume.

The successful applicant will have to obtain an RCMP security clearance. The process also requires a Security/Reliability Interview, a field investigation in matters of credit/finances, education, employment, references, on-line activities, alcohol and/or drug use, etc.

Successful applicant is required to work in Regina, Saskatchewan. Telework or alternate work locations will not be an option.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.