Officer-level opportunities serving Canadians, quick application process and no experience required!

Important messages

Did you know that our department is one of Canada's top 100 employers?

There are many reasons why ESDC is a great place to work! Our employees deliver a range of programs and services that support Canadians throughout their lives. See for yourself on how we help Canadians:
https://www.canada.ca/en/employment-social-development/programs/results/stories.html

The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the 2SLGBTQI+ community.

Our selection/hiring committees are diverse and consist of representatives from various departments.

We conduct regular training sessions for our hiring team to raise awareness of biases and barriers and how to mitigate them.

We accommodate reasonable requests with respect to assessment methods and scheduling of assessments.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page/how-to-request-assessment-accommodation.html

If you have a disability that prevents you from applying online, please call us at 1-800-645-5605.

Duties

We are recruiting for several positions where you will have the opportunity to expand your skills and knowledge of the department.

Here are just some examples of the potential opportunities:

Citizen Services/Passport Officers work directly with in person clients to provide guidance and access to federal programs and services that support Canadians.

Payment Service Officers serve the public by telephone in matters regarding Employment Insurance (EI) benefits, Canada Pension Plan (CPP) or Old Age Security (OAS), etc. (Inbound Call Centre).

National Identity Services Officers serve the public by telephone (inbound call centres) in matters regarding their Social Insurance Number (SIN) and support for the My Service Canada Account and National Student Loans Service Centre Account.

Payment Service Officers / Program Service Officers process claims for Employment Insurance benefits (EI), Canada Pension Plan (CPP) or Old Age Security (OAS) benefits, etc.

Integrity Services Officers inform clients of their Rights and Obligations specific to the type of benefits they are receiving, and conduct non-complex investigations to prevent, detect and address fraud.

Training will be provided for all positions. You may be given the opportunity to perform various duties within a PM01 Officer role depending on operational needs.

Work environment

The federal public service is transitioning to a common hybrid work model that supports sharing in-person experiences that are essential to cohesive, collaborative, and high-performing organization while continuing to provide flexibility to support offsite work. At an individual level, this is captured in annually reviewed work arrangements with the on-going objective to balance operational requirements with employee individual circumstances and work preference.

In the context of Employment and Social Development Canada’s mandate, most positions are identified as either onsite or hybrid (combination of onsite and offsite work). At ESDC, employees who fall within the hybrid work category report onsite a minimum of two days per week (40% of their regular work schedule), as determined by operational requirements. Prior to appointment, the hiring manager will discuss with the successful candidate(s) the options and/or specifics as it pertains to the work arrangement.

Intent of the process

We intend to create a pool of qualified bilingual candidates at the PM-01 level to staff casual and/or term positions within Employment and Social Development Canada in the designated locations listed through this job advertisement. While we initially hire on a casual and/or term basis, we are committed to investing in employees and these opportunities can lead to permanent employment.

In order to manage the number of applications in this selection process, management may apply top-down and/or random selection at any stage throughout the process.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
· Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

Education NOTE:
- A Secondary School Diploma refers to a High School Diploma.
- Equivalencies granted by provincial and/or territorial authorities (e.g. - General Education Development (GED), Adult Basic Education (ABE) which is a secondary school equivalent), will be accepted.
- A degree from a recognized* post-secondary institution will be accepted in lieu of a Secondary School Diploma.
*A recognized post-secondary institution includes those categorized as “recognized” as well as “authorized” by the Canadian Information Centre for International Credentials (CICIC).
- The Public Service Commission (PSC) test approved as an alternative to a secondary school diploma is the General Competency Test (GCT1-207). (Note: Successful completion of the, now decommissioned, PSC General Intelligence Test (GIT-320) will continue to be accepted as an alternative to a secondary school diploma.)
- The acceptable combination will be evaluated by considering the highest level of education achieved and the depth and breadth of training and/or experience accumulated in customer service and/or in an office setting.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBC/BBC
Bilingual Imperative CBC/CBC

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ESSENTIAL COMPETENCIES
• Communication (oral)
• Communication (written)
• Demonstrating Integrity and Respect
• Working Effectively With Others
• Thinking Things Through
• Showing Initiative and Being Action-Oriented
• Attention to detail / Verification and Accuracy

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS
Employment and Social Development Canada is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

Information on employment equity

OPERATIONAL REQUIREMENTS
Willing and able to work overtime as required
Willing and able to work shift work including days, evenings, nights and/or weekends

While these operational requirements are listed, please understand that overtime is not necessarily a regular occurrence and shift work is only required in some positions. When required, our approach is balanced and reasonable. Our priority is to build a supportive and inclusive work environment and we are open to working with employees to accommodate needs.

Conditions of employment

CONDITIONS OF EMPLOYMENT
· Reliability status security clearance
· Secret security clearance - and/or enhanced security clearance - ONLY for Passport Officer positions
· Willing and able to travel (ample notice will be provided)

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates will be contacted and invited to assessments via email. It is imperative that you provide a valid email address that accepts email from unknown users (some messaging systems block these types of correspondence). Candidates are responsible for checking their emails, as well as their junk emails, regularly. In addition, you need to inform us of any changes to your contact information. If you fail to follow these recommendations, you may be eliminated from the selection process.

Candidates are entitled to participate in the appointment process in the official language of their choice.

We are actively hiring in many locations across Atlantic Canada. PLEASE APPLY ONLY for locations where you have a genuine interest in working or where you would be willing to relocate.

While you may be working remotely, you may be required to report to one of the following work locations as required:

Prince Edward Island – Charlottetown, Montague, O'Leary, Souris, Summerside

Nova Scotia – Inverness, Port Hawkesbury, Sydney, Yarmouth, Amherst, Antigonish, Bedford, Bridgewater, Dartmouth, Digby, Glace Bay, Guysborough, Halifax, Kentville, New Glasgow, North Sydney, Shelburne, Truro, Windsor

New Brunswick – Bathurst, Campbellton, Caraquet, Dalhousie, Edmundston, Fredericton, Grand Falls, Miramichi, Moncton, Richibucto, Saint John, Saint-Quentin, Shediac, Shippagan, St. Stephen, Sussex, Tracadie-Sheila, Woodstock

Newfoundland – Clarenville, Corner Brook, Gander, Grand Falls-Windsor, Happy Valley, Harbour Grace, Labrador City, Marystown, Placentia, Port Aux Basques, Rocky Harbour, Springdale, St. Anthony, St. John’s, Stephenville

SUBMISSION OF APPLICATION:

Job applications must be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below. Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605.

No cover letter required. Simply complete application as directed and submit your résumé.

Please note when submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education. ALL OTHER COMPETENCIES/QUALIFICATIONS WILL BE ASSESSED AT A LATER TIME.

ASSESSMENT PROCESS:

You can expect to participate in a simple, innovative, and inclusive hiring process!

Our goal is to complete this selection process efficiently and promptly. Candidates who progress successfully through the assessments may be invited to a brief interview.

Assessment results may be used in future processes for other positions.

The assessment methods used in this process may have been used in some previous processes. While you must submit an application for each process for which you wish to apply, your results will be valid for all processes.

LANGUAGE ASSESSMENTS:

To be considered for a Bilingual Imperative CBC/CBC, BBC/BBC position, you must be willing to undergo a Second Language Evaluation.

OR

You must already have Second Language Evaluation results at the CBC/CBC, BBC/BBC level (proof will be required).

To obtain a copy of SLE results, candidates may make a request at the following website: https://www.canada.ca/en/public-service-commission/corporate/about-us/contact-us.html
For more information on SLE, visit the following web-site:

https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service.html

Validation of Education, Security, Citizenship and/or Proof of Name Change (if applicable):

Candidates will be required to submit their proof of education documents at the time of assessment. If the name on your education credentials is different from the name on your application, we will require proof that you are the same person, e.g. a copy of a marriage certificate or a copy of proof of name change from a provincial Vital Statistics office or other approved documentation.

All information obtained throughout the selection process, from the time of application to close of process, will be used to evaluate the candidates on the above-noted competencies.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.