General Support Services Clerk

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment

Are you looking for a career where you can make a difference? Help support the delivery of justice for all Canadians!

Do you want to contribute in creating tangible results?

Does the following sound like you?
→ I thrive in a dynamic environment
→ I pay attention to detail. Producing high quality work is very important to me
→ I actively listen to and respect the opinions of others

If this is you, we invite you to join an organization that is committed to ensuring an inclusive workplace and respect for all! We strongly encourage you to consider a career at Courts Administration Service (CAS)!

This opportunity will provide many benefits to you, such as:
• Career development and learning opportunities;
• Chance to develop new skills and competencies;
• Gain valuable experience in building relationships across government; and
• Work in an engaging, empowering role.

CAS is part of the core public administration, and its employees benefit from the federal public service pension plan.

CAS has its own compensation services which include direct access to a Compensation Advisor in Ottawa for timely resolution of all pay issues that may arise.

Intent of the process

A pool of pre-qualified or fully qualified candidates may be created to staff similar or identical positions with various tenure, various linguistic profiles within the Courts Administration Service.

Candidates may be evaluated further, for specific opportunities, on qualifications (including conditions of employment and operational requirements) that are deemed necessary, whether or not these qualifications have been listed on the job advertisement.

Positions to be filled: 6

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

At minimum, a successful completion of secondary school or an acceptable combination of education, training and/or experience.

Degree equivalency

Experience using the MS Office applications, such as Word and Outlook.

Experience providing a variety of general support services (General office support is defined as managing telephone calls, filing, data entry, photocopying, scanning and dealing with clients).
OR
Experience providing service to external clients (such as, but not limited to, experience in the following fields: retail, banking/financial services, tourism, call centres, restaurant/dining services, etc.).

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual (BBB/BBB)
French or English Essential

Information on language requirements

Ability to organize work, set priorities and meet deadlines
Ability to communicate effectively orally
Ability to communicate effectively in writing

Attention to detail
Initiative
Client-Oriented
Judgment
Effective interpersonal skills

The following may be applied / assessed at a later date (may be needed for the job)

Experience working in a *judicial, quasi-judicial or legal environment.

Experience providing services to internal clients in a file room setting.

Experience working as a Registry Assistant, Support Clerk, Judicial or Legal Assistant or assistant in a similar position.

Definition:

*Judicial or quasi-judicial environment is defined as a Board, Commission, Tribunal or Court (Federal, Provincial or Municipal).

The Courts Administration Service recognizes that the diversity of its employee population contributes to its strength and integrity. We are committed to achieving employment equity and developing a highly capable workforce that is representative of Canadian Society. We encourage women, aboriginal peoples, persons with disabilities, and members of visible minority groups to apply and declare themselves as part of one or more of the Employment Equity groups as selection may be limited to candidates belonging to one or more of the groups.

Operational Requirements:
Willing and able to work between 8:30 and 4:30 each day.

Willing and able to work overtime on short notice.

Willing and able to work on site in Ottawa in accordance with a pre-established schedule.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process. The current operational need is for 6 positions located in Ottawa ON.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience factors listed as essential and/or asset qualifications on the statement of merit criteria. In order to do so, the candidate must provide the information as part of their answer to the pertinent screening question, using concrete examples in the provided area. The assessment board cannot and will not make any assumptions about your experience. Note that it is not sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Resumes may be used as a secondary source to validate the experience described in the experience questionnaire. Failure to clearly demonstrate in the questionnaire how you meet the education and experience, both essential and/or asset, where applicable, may result in the rejection of your application.

A variety of tools and assessment methods may be used, which may include, but is not limited to written tests, interviews and reference checks. Other sources of information (such as performance agreements, work samples, selection board member knowledge, etc.) may be used to inform the assessment of the criteria identified on the Statement of Merit Criteria. Any information that you provide throughout this selection process, including email correspondence, may also form part of the assessment.

Asset qualification(s) may be applied in this selection process.

Written communication may be assessed via the job application.

Candidates will be required to provide proof of their education credentials in the form of a diploma or official transcript.

If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.

We will communicate with applicants by e-mail. It is your responsibility to verify your e-mails regularly. Applicants shall ensure that the e-mail address provided is valid and make sure this address is functional at all times and accepts messages from unknown users.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.