Senior Manager, Operations - Anticipatory

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

OSFI believes in offering employees flexibility and in creating a workplace that is productive, engaging, collaborative, and inclusive, all the while being supportive of employees’ wellbeing. As such, OSFI is experimenting with a hybrid work model (a combination of telework and onsite work) that will shape how we use our physical workplace to establish new norms, ways of collaborating, and working together and will adjust its model based on lessons learned.

POSITION LOCATION / WORK ARRANGEMENT:
This position is located in Ottawa. However, the successful candidate may report to the Ottawa, Toronto, Montreal or Vancouver office.

Due to the nature of the work and operational requirements, this position requires physical presence (in-office work). The option of teleworking is available on a part-time basis in accordance with OSFI’s Guidelines on Telework. Teleworking arrangements are determined on a case-by-case basis depending on the nature of the work required by the position, the operational and business needs, as well as the candidate’s work preferences.

EMPLOYMENT EQUITY:
OSFI is committed to achieving a representative workforce that reflects the diversity of the Canadian population. We are dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of all Canadians regardless of race, ethnicity, colour, religion, sex, age, disability, sexual orientation, gender identity or expression, socio-economic background or lived experience. By embracing diversity and inclusion, our department ensures broader discussions, better decisions, and a more positive workplace.

We invite you to be part of the change by joining an organization where individual differences are recognized, valued and respected. We welcome all candidates to apply and strongly encourage candidates to self-declare if they belong to an Employment Equity designated group: Aboriginal* Peoples, Persons with Disabilities, Women or Visible Minorities (Black people and other racialized groups).

*The term “Aboriginal” is used within this job advertisement as it relates to the Employment Equity Act and other legislative frameworks. The term “Indigenous” is used where possible, in alignment with the United Nations Declaration on the Rights of Indigenous Peoples. Indigenous refers to North American Indigenous people as members of First Nations, Inuit, or Métis. North American Indigenous people or members of First Nation include treaty, status or registered Indigenous people, as well as those non-status and non-registered.

Achieving a representative and diverse workforce has been identified as an organizational need for OSFI and may be applied at any time during this appointment process. If this criterion is used, only those who have indicated that they are members of the specified designated group(s) will be considered. As such, first consideration for an appointment may be given to candidates who self-declare as belonging to one or more of the four designated employment equity groups (Persons with a disability, Aboriginal people, Members of a Visible Minority, or Women).

In order to self-declare, please ensure to check off the appropriate box within the online application under the Employment Equity section. We encourage you to consult theses links to learn more about employment equity and self-declaration:
• https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/employment-equity.html
• https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/applying-government-canada-jobs-how-to-apply.html#EE

Duties

The Client Portfolio Managers (CPM) are a team of trusted advisors and key point of contact for OSFI’s Information Technology / Information Management (IM/IT) internal business partners. The CPM team builds high trust relationships with business partners in their portfolio and with the IM/IT Service Delivery teams to bring value to the business partner and the organization. The CPM is a leader in fostering service excellence and providing strategic advice while shaping demand to enable the realization of business partner goals and objectives. The CPM leverages available resources and expertise to enable clients to achieve their mandate while adhering to IM/IT’s enterprise vision and guiding principles. Advocating both for the client and for the due diligence to ensure secure, compliant technology solutions.

The Senior Manager, Operations provides day-to-day leadership to Client Relationship Management (CRM) operations related to Demand Intake, Demand Shaping, Service Level Agreements and Client and Portfolio products, status and reporting. The incumbent manages a team of 6 professionals and is expected to ensure that the roles and responsibilities of all team members are carried out in an effective and efficient manner and that service levels are maintained, and client expectations managed appropriately.

Work environment

Our Role:
OSFI is an independent federal government agency that regulates and supervises more than 400 federally regulated financial institutions and 1,200 pension plans to determine whether they are in sound financial condition. In fulfilling its mandate, OSFI supports the government's objective of contributing to public confidence in the Canadian financial system.
Learn more about us 👉 https://youtu.be/QO_3vnPKuZI

Our People and Culture:
People are the foundation of our organization. You will become part of a diverse community that acknowledges everyone has varied experience and fosters an environment where communication and teamwork amplify our effectiveness. We have several networks dedicated to ensuring that the department continues to grow as an inclusive, accessible, respectful and diverse workplace. All employees are encouraged and welcome to join the following networks and participate in their activities and events.
• Diversity of Thought
• Family Responsibilities
• Gender
• 2SLGBTQIA+
• Mental Health and Accessibility
• Multiculturalism (Affinity Groups: Indigenous, Asian, Black)
• Unconscious Bias
Hear about our people 👉 https://youtu.be/diUspmpYWQI

Our Rewards:
💵 Compensation: OSFI offers a competitive salary, and employees may be eligible for in-range increases and economic adjustments. Salaries are based on qualifications, experience and knowledge. The Public Service Pension Plan is a defined benefit pension plan (indexed for inflation), where both the employer and the employee contribute.

💰 Performance Pay: OSFI employees are eligible for an annual bonus based on their performance throughout the year.

✈️ Vacation and Leave: OSFI employees start with 4 weeks of paid vacation, 2 personal days and 5 days of Family Related Leave with Pay among other various types of paid and unpaid leave.

💻 Flexible Work Arrangements: OSFI offers flexible work arrangements by providing support for compressed work week schedules, flexible work hours and teleworking, in order for employees to achieve their work objectives while achieving balance between work and homelife.

📖 Learning and Development: OSFI offers career advancement opportunities and encourages innovative thinking in its work environment. Employees may be reimbursed for relevant professional association membership fees.

Intent of the process

This is an anticipatory staffing process.

A pool of qualified or partially qualified candidates will be created to staff similar or identical positions with various linguistic profiles, security requirements, tenures, and/or locations within the Office of the Superintendent of Financial Institutions (OSFI), which may vary according to the position being staffed.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ESSENTIAL EDUCATION
- A degree from a post-secondary institution with specialization in economics, commerce, business administration, computer science, computer engineering, information technology, or other related area OR an acceptable combination of relevant professional experience, education and training

Degree equivalency

ESSENTIAL EXPERIENCE
- Significant* experience writing and presenting complex information management and technology solutions, proposals, and/or product or services roadmaps to key stakeholders at all levels of an organization, including senior management.
- Significant * experience in IM/IT service delivery management.
- Experience in project management and/or portfolio management in the field of IM/IT initiatives.

*Significant is defined as having the depth and breadth of experience that is normally acquired by performing the tasks over a period of approximately five (5) years. Candidates must clearly demonstrate their roles and responsibilities pertaining to this experience.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EDUCATION
- Master’s Degree (MBA, MPA)
- Project Management Professional (PMP)
- Business Relationship Management (BRM)
- Master of Library and Information Sciences (MLIS)

Degree equivalency

ASSET EXPERIENCE
- Experience working as change manager role to support “people/organizational change management” in a business transformation project.
- Experience in leading Agile teams within modern DevOps environments.
- Experience in designing, planning, and implementing new technology and IM/IT services to an organization.
- Significant* experience in outbound or inbound IM/IT sales or account management or customer/business relationship management.
- Experience in business analysis and business process re-engineering.

*Significant is defined as having the depth and breadth of experience that is normally acquired by performing the tasks over a period of approximately five (5) years. Candidates must clearly demonstrate their roles and responsibilities pertaining to this experience.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

ESSENTIAL KNOWLEDGE
- Knowledge of IM/IT portfolio management and/or IM/IT service management processes, including business case development, managing client requirements and performance measurement and reporting.
- Knowledge developing and implementing departmental procedures and practices related to business planning or support such as performance measurements, support procedures, and standard operating protocols.
- Knowledge in managing financial and human resources in order to effectively maximize employee & financial performance in service of IM/IT’s strategic and operational objectives.

ESSENTIAL COMPETENCIES
- Collaboration
- Innovation
- Critical Thinking
- Inclusion
- Leading People

ESSENTIAL ABILITIES
- Ability to communicate effectively in writing.
- Ability to communicate effectively verbally.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET COMPETENCIES
- Results Orientation

ORGANIZATIONAL NEEDS
OSFI is committed to having a skilled and diverse workforce representative of the Canadian population. In order to meet our employment equity objectives, selection for this position may be made from among qualified candidates who self-declare as belonging to one or more of the following Employment Equity groups: Persons with a disability, Aboriginal people, Members of a Visible Minority, or Women. OSFI is committed to diversity and inclusion, and we strongly encourage candidates to self-declare if they belong to one of these designated employment equity groups.

OPERATIONAL REQUIREMENTS
- Ability and willingness to work overtime.
- Ability and willingness to travel internationally and/or domestically when required.

Conditions of employment

Secret security clearance

- In our hybrid workplace environment, the ability to work remotely from home within Canada with access to the Internet in one’s residence is a condition of employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

For external processes (as indicated by the abbreviation “EA” in the selection process number), only those selected for further consideration will be contacted.

OSFI is a separate agency with its own classification and compensation system. OSFI's staffing is subject to the Public Service Employment Act (PSEA).

The ability to communicate effectively in writing may be assessed using the candidate's application, as well as through the evaluation process.

Assessments (such as written exams, interviews and reference checks) may be conducted virtually through email, telephone and/or videoconference.

Candidates must meet all of the essential qualifications to be appointed; however, one or more asset criteria may be invoked at any stage of the process.

Depending on the number of applicants, volume management strategies such as random selection, top-down approach and/or establishing cut-off scores to determine who will continue in the staffing process, may be used for the purpose of managing applications. Please note that although you may attain the established pass mark on any of the assessments used in this staffing process, management may decide to use a higher cut off score.

Eligible candidates may be considered and offered a deployment or interchange before considering other applicants.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Email correspondence will be the only method of communication with candidates for this selection process, please ensure it accepts messages from unknown users. Please ensure you check your spam folder for any communications from OSFI. You must provide valid and updated contact information.

All job applications must be submitted through the Government of Canada public service jobs website. Do not email or mail hard copy documents as these will not be accepted. To submit an application online, please click on the "apply now" button. Persons without Internet access may also review jobs open to the public through INFOTEL at 1-800-645-5605.

If you have a limitation that may impact your performance at any step of the assessment process (such as submitting the application, written test, or an interview), you may request an accommodation. Assessment accommodations are designed to remove barriers, and to ensure that candidates with limitations can fully demonstrate their abilities. Should you wish to be accommodated, please inform us by sending an e-mail to the following address: . All information received in relation to accommodation will be kept confidential.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.