Support Technician

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The Canada Energy Regulator works to keep energy moving safely across the country. We review energy development projects and share energy information, all while enforcing some of the strictest safety and environmental standards in the world. Headquartered in Calgary, Alberta with regional offices in Montréal, Vancouver and Yellowknife, the CER has approximately 600 employees.

The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. The Canada Energy Regulator (CER) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of all Canadians regardless of race, ethnicity, sex, age, disability, sexual orientation, gender expression, socio-economic background or lived experience.

Achieving a representative and diverse workforce has been identified as an organizational need for CER and may be applied at any time during this appointment process. If this criterion is used, only those who have indicated that they are members of the specified designated group(s) will be considered. As such, first consideration for an appointment may be given to candidates who self-declare as belonging to one of the four designated employment equity groups (Persons with a disability, Indigenous Peoples*, Members of a Visible Minority, or Women).

* Indigenous Peoples are people who are First Nation, Inuit or Métis.

In order to self-declare, please ensure to check off the appropriate box within the online application under the Employment Equity section. To learn more about self-declaring, we encourage you to consult the following two links to learn more about employment equity and self declaration:

https://www.canada.ca/en/services/jobs/opportunities/government/self-declaring-because-we-care.html

https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/employment-equity.html

The CER is recognized as one of Canada's Top 100 Employers in a national competition to determine which employers lead their industries in offering exceptional workplaces for their employees.

Duties

As part of the Client Service team, reporting to the Group Leader, Facilities Management, this position is responsible for providing operational support, maintenance and enhancement activities of systems, maintenance, and support of information management systems. Provide general office services such as activities involving internal moves, ordering and receiving goods, office pick-ups and deliveries and maintaining the CER office space environment. As well as assisting with Audio Visual Services, hearings, and specialized meeting requests.

This position ensures that material managed by the CER is managed in a sustainable and a financially responsible manner that supports the cost-effective and efficient delivery of CER programs.

Work environment

The CER is responsible for regulating infrastructure to ensure safe and efficient delivery of energy to Canada and the world, protecting the environment, recognizing and respecting the rights of the Indigenous People of Canada, and providing timely and relevant energy information and analysis.

Please see: Who we are and what we do - Our Strategic Plan: www.cerrec.gc.ca/en/about/who-we-are-what-we-do/strategic-plan/index.html.

For more information on the CER’s governance structure, please see: Governance: www.cer-rec.gc.ca/en/about/who-we-are-whatwe-do/governance/index.html.

For more information about the CER’s organization and structure, please see: Organization and Structure www.cerrec.gc.ca/en/about/who-we-are-what-we-do/organization-structure/index.html.

The CER is headquartered in Calgary, Alberta, with regional offices in Montréal, Vancouver, and Yellowknife. The CER approximately 600 employees.

The CER is recognized as one of Canada's Top 100 Employers, as awarded in a national and external assessment of work environments and employee benefits.

The CER is an organization where it is possible to get to know your colleagues across many disciplines and take full advantage of the many opportunities available to connect with people who have similar interests, aptitudes, and aspirations. It is a great place to work.

They have our own unique classification system (NEB) and offer the same pension as the core public administration. In addition, as a CER employee, you will benefit from:

✔ Compensation: CER offers a competitive salary.
The Public Service Pension Plan is a defined benefit pension plan (indexed for inflation), where both the employer and the employee contribute

✔ Eligibility for performance pay at all classification levels within the organization.

✔ a comprehensive benefits package including: Health and Dental Plan; Disability benefits; Life insurance;

✔ Vacation and Leave.

✔ CER is a hybrid workplace: There is a flexible and hybrid work environment, with options to be able to work both in the office and at home, subject to CER hybrid work guidelines.

✔ Learning and Development: CER offers career advancement opportunities and encourages innovative thinking in its work environment.

✔ a strong support for employee wellness and mental health including access to the confidential employee assistance program.

Our people are our strength and we're looking for highly engaged and talented professionals to join our team!

Intent of the process

Qualified candidates may be used to staff other similar positions at an equivalent or lower level on a term, indeterminate or acting basis.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Diploma in a field related to the job.
or
an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:

E1 Experience in facilities management, including material management, recording, tracking and disposing of furniture.

E2 Experience with operating computer applications to provide solutions to staff and others who may have technical difficulties.

E3 Experience in basic research, administration,and reporting.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:

AQ1 Experience working in a client service environment.
AQ2 Experience in providing technical support on Microsoft Teams, Zoom meetings,
and other video applications.
AQ3 Facilities Management certificate, diploma, or degree.
AQ4 Experience in planning, coordinating, and facilitating meetings.
AQ5 Experience in writing reports, manuals, or briefing notes.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Organization-wide and Business Competencies:

OC1 Leadership & Teamwork- Proficiency level: Learn
Recognizes that team success is a shared responsibility and adds value to team results.

OC2 Accountability & Results Orientation- Proficiency level: Learn
• Sets and meets deadlines and takes personal accountability for results.

OC3 Process and Project Management -Proficiency level: Learn
• Independently organizes, prioritizes, and schedules own work.

OC4 Oral Communication - Proficiency level: Learn
• Communicates clearly, concisely, and effectively with co-workers and
customers verbally.

OC5 Written Communication - Proficiency level: Learn
• Communicates clearly, concisely, and effectively with co-workers and customers.

Technical Competencies:

TC1 Technical Knowledge (Learn)
• AV Technical problem-solving by systematic reduction of variables and issues to determine root-cause at a client issue level.
• Basic testing and validation of software and hardware and development of technical documentation.

Competency Level Definitions:

Learn is defined as developing a basic knowledge of the competency and ability to apply.

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS:
The CER is committed to building a diverse workforce reflective of Canadian society. Preference may be given to qualified candidates who self-identify from the following Employment Equity Groups: Indigenous Peoples, Visible Minorities, Persons with Disabilities and/or Women. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

OPERATIONAL REQURIEMENTS:
Must have a valid driver's licence.

Conditions of employment

1) Willingness to undergo, successfully pass and maintain a reliability status security clearance.
2) Compliance with the CER’s Code of Conduct is required.
Note: It is strongly recommended that potential applicants read and consider the CER’s Code of Conduct prior to applying. This document is available on the CER Website http://www.cer-rec.gc.ca/code-of-conduct.
3) Must be willing and able to travel and to work overtime when required.
4) Must be willing to move within and between business units and teams, based on operational requirements and/or as individual development needs are identified.
5) There are physical demands that are regularly required to perform this job. Lifting computer equipment and printers in up to 25kg.
6) Must have valid driver's license in good standing.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1. The CER has a classification system that differs from the greater public service. This NEB 06 position is similar to a AS-03 in terms of salary range only. The benefits offered, including relocation assistance, may be significantly different than those offered in the greater public service. This position is subject to CER’s Professional Institute of the Public Service of Canada Collective Agreement.

2. Salary: Effective 1 November 2021 NEB-06 $59,467 to $72,519 (subject to revision).

The CER has the following forms of additional compensation that are separate from base salary, the eligibility for which is determined, in accordance with the provisions in the collective agreement or terms and conditions of employment for the duration period specified:
• a Calgary Allowance in the amount of 4.95% of base salary may be paid on a bi-weekly payroll basis for employees who reside within the daily commuting distance of Calgary (150 km)
• annual performance pay which includes elements of individual performance (60% of payout) and corporate performance (40% of payout)

3. Application Requirements: Applicants must submit, by the closing date, a resume clearly demonstrating how they meet the essential qualifications of education and experience. Applicants are strongly encouraged to demonstrate how they also meet the asset qualifications. Asset qualification(s) may be used at any point in the selection process (screening and/or assessment). Failure to provide sufficient information will result in applicants being screened out.

Applicants must provide a valid e-mail address which is functional at all times and accepts messages from unknown users. Our intention is to communicate with applicants by e mail for assessment purposes including sending invitations for written tests, interviews and issuing selection process results.

Candidates will need to provide proof of their education prior to appointment. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at https://www.cicic.ca.

4. Head Office Location – Calgary, AB: 210, 517 10th Avenue SW

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.