Program Support Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

**We are currently working under a hybrid work schedule. The selected candidate will be required to report to the workplace 3 days per week. Virtual employment will not be considered.**

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process prior to the closing date. You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Work environment

***Please note our team is located at 73 Leikin Drive in Ottawa, Ontario (Barrhaven).***

Intent of the process

The immediate need is to staff three (3) positions on an indeterminate basis, with various linguistic profiles (Bilingual Imperative - BBB/BBB and English Essential) and a Top Secret security clearance.

A pool of candidates may be established and may be used to staff similar positions within the RCMP in the National Capital Region on an indeterminate or specified period (including term, acting, or assignment) basis, with various linguistic profiles and various RCMP security clearances.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

E1 : A secondary school diploma or employer-approved alternatives.

Degree equivalency

EX1: Experience in providing advice and guidance to employees and clients on processes and /or procedures.

EX2: Experience in maintaining working relationships with internal or external stakeholders.

EX3 - Experience in researching, gathering, and analyzing information in order to provide recommendations.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

AS1 : Experience in providing technical, reporting and/or administrative support to clients.

AS2: Research experience in systems and/or business workflow processes.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative - BBB/BBB
English Essential

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

A1: Ability to communicate effectively orally.
A2: Ability to communicate effectively in writing.
A3: Ability to work under pressure.
A4: Ability to set priorities.

PS1 : Initiative
PS2 : Judgement
PS3: Adaptability

Conditions of employment

Top Secret security clearance - Enhanced Reliability with Top Secret clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

HOW TO APPLY:
You will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences).

When answering the screening questions, it is not sufficient to say that you have the required qualifications or to list your current or past responsibilities. Rather, you must provide concrete examples of tasks you have accomplished with significant details to explain the WHAT, WHEN, WHERE and HOW you acquired each qualification.

For each experience criteria, please provide the following information:

1- Name of the department or organization where the experience was acquired;
2- Title of the position occupied, group and level and the period(s) in which you performed the functions (M-Y to M-Y);
3- Specific details of tasks or projects demonstrating how the experience was acquired (Situation/Challenge, Tasks, Action and Result).

Should your responses to the screening questions contain insufficient details to demonstrate that you meet the screening criteria, your application will not be given further consideration in this process. Candidates will not be solicited for incomplete or possible missing information.

An interview may be administered.

Reference checks may be sought.

Candidates must meet all essential qualifications to be appointed to a position. This will be determined through the use of various evaluation tools.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

You must provide proof of education credentials. If you obtained your degree outside Canada, it is your responsibility to demonstrate its equivalence, please take a look at the following link for more information: https://www.cicic.ca

Indeterminate employees at the same group and level, or equivalent may be considered for deployment, assignment/secondment prior to the assessment of other applicants.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.