Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Whitehorse is classified as an Isolated Post. As such, the successful candidate must meet all the conditions under the Isolated Posts and Government Housing Directive prior to appointment. In addition, the successful candidate will be entitled to an Isolated Post Allowance.

Important financial information:
• Isolated Post Allowances (Northern Allowance) for Whitehorse ranges from approximately $4,209 to $10,805.
• Vacation Travel Assistance is provided once a year for Whitehorse of approximately $764 for each eligible member of the household.

Duties

Provides administrative, financial, and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment. Provides front counter and telephone assistance, services and information to the general public.

Work environment

This position is located in a law enforcement environment which includes regular contact with uniformed and armed police officers.

Whitehorse is the largest city in the Yukon. Over two-thirds of the Yukon's residents live in Whitehorse, which has a year-round population of about 36,000. Residents enjoy unparalleled access to the surrounding wilderness and outdoor adventure of Canada's Yukon Territory Whitehorse is the capital city of Yukon Territory.

Known as the “Wilderness City”, Whitehorse has the great outdoors at its doorstep. More than 700 kilometres of marked trails run along the river and out to picture-perfect lakes. Whether you’re a hiker or biker, you’ll enjoy the trip and find breathtaking mountaintop views awaiting you.

Intent of the process

The intent of this process is to staff a position on a indeterminate basis and create a pool of qualified candidates. The pool of qualified candidates may be used to staff similar positions with various tenures (i.e. permanent or temporary) within the Royal Canadian Mounted Police.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school* or an acceptable combination of education, training or experience.

*Two years of secondary school is typically completion of grade ten.

Degree equivalency

Experience providing clerical or administrative support services.
Experience using word processing software, such as MS Word for Windows.
Experience providing assistance to the general public and clients.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

AQ1: Experience in using the PROS (Police Reporting Occurrence System) database.
AQ2: Experience in providing operational or administrative support in a policing environment.
AQ3: Experience in providing records management services such as indexing, cross referencing, filing, retrieving, retention, archiving or destroying data.
AQ4: Ability to transcribe recorded statements in English.

Willing and able to work in a busy police environment, including exposure to unsettling and/or graphic material.
Willingness and ability to work overtime, as required.
Willingness to relocate within 40 km of position location
Various operational requirements may apply depending on the specific requirements of the position being staffed.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB, English Essential

Information on language requirements

Knowledge of general office practices and procedures.

Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to manage multiple priorities and deadlines.
Ability to deal effectively with challenging situations.

Effective Interpersonal Relationships
Judgement
Thoroughness
Initiative
Dependability

Conditions of employment

Whitehorse is classified as an Isolated Post. As such, the successful candidate must meet all the conditions under the Isolated Posts and Government Housing Directive prior to appointment. In addition, the successful candidate will be entitled to an Isolated Post Allowance.

Security Clearance: Royal Canadian Mounted Police Enhanced Reliability Status

RCMP: All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Do you wish to better your odds at being considered? Then use the Screening Questionnaire wisely, by demonstrating how you meet the Education and Experience Criteria listed under “Essential Qualifications” and “Asset Qualifications” (other qualifications). Use concrete examples by using the STAR technique, describing:

• The Situation;
• The Tasks you were required to achieve;
• The Actions you took; and
• The Results of your actions.

ATTENTION: should your examples not be concrete enough or should they contain insufficient details, unfortunately, your application will be rejected. We will not contact you to obtain further information.
All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications. Note: Written Communication Skills will be assessed throughout application.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.