Information Processor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

*** ONLY ONLINE APPLICATIONS WILL BE ACCEPTED ***

In order to have your application considered, all screening questions must be answered. Candidates must provide CONCRETE EXAMPLES which demonstrate how they meet the education requirement and the experience factors listed in the essential qualification. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities.

FOR EACH EXPERIENCE CRITERIA, please provide the following MANDATORY information:
1 - Name of the department or organization where the experience was acquired;
2 - Title of the position occupied and the period(s) in which you performed the functions(M-Y to M-Y); and
3 - Specific details of tasks or projects demonstrating how the experience was acquired and concrete examples.

FAILURE TO CLEARLY DEMONSTRATE IN THE SCREENING QUESTIONS HOW YOU MEET THE SCREENING CRITERIA (Education and Experience ) WILL RESULT IN THE REJECTION OF YOUR APPLICATION.

Resumes will be used as a secondary source to validate the education and/or experience described in the screening questions.

CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR MISSING INFORMATION.

Duties

Major Case Management Operational Service Centre (MCMOSC)

What We Do

The Major Case Management Operational Service Centre (MCMOSC) is a unit of Civilian Members and Public Service Employees who work with operational units across federal and provincial business lines. Alberta (“K” Division) MCMOSC employees provide support to some of the RCMP’s most serious, high risk, complex and high profile investigations. Major Case Management Operational Service Centre’s primary service is to support human and technical resources required for the management of information relating to major case investigations.

Work environment

Although flexible work arrangements (variable work week, flexible start and end times) may be considered, full time virtual work is not being supported by management at this time.

Intent of the process

This is an anticipatory process.

A pool of qualified candidates may be established and used to staff future indeterminate and/or temporary CR-04 positions within the Royal Canadian Mounted Police Federal Policing Support Services in Airdrie, Calgary, and Edmonton, Alberta. In the event of a temporary vacancy, the following staffing actions may be used and/or considered: acting, assignment, deployment, secondment or term appointment.

This pool may also be used to identify candidates interested in a casual contract.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

• Successful completion of two years of secondary school, or an acceptable combination of education, training and/or experience*.

*Proof of education will be required prior to appointment.

Degree equivalency

EXPERIENCE

• Recent** experience using Adobe Acrobat (tasks include but are not limited to combining, converting, and/or exporting documents and/or multimedia).
• Recent** experience operating and/or entering information into a database.
• Experience providing service to clients or customers.

**Recent experience signifies within the last two years.

PERSONAL SUITABILITY

• Working effectively with others.
• Problem solving.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

EXPERIENCE

• Experience maintaining a law enforcement database.
• Experience in providing court-related or legal administrative support services.
• Experience in converting digital photo, video and audio files.
• Experience creating a standard operating procedure in a work environment.

OPERATIONAL REQUIREMENTS

• Willingness and ability to work in a busy police environment including exposure to unsettling and/or graphic material.
• Willingness and ability to work overtime as required.
• Willingness and ability to travel for work and/or training purposes, using various modes of transportation.
• Willingness and ability to obtain and maintain a valid Class 5 driver’s licence.

The following will be applied / assessed at a later date (essential for the job)

English essential
The functions and duties of the position will only require the use of English.

Information on language requirements

ABILITIES AND SKILLS

• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
• Ability to use Excel.

PERSONAL SUITABILITY

• Thinking things through.
• Working effectively with others.
• Showing initiative and being action-oriented.
• Problem solving.
• Independence.

Conditions of employment

• Various RCMP security clearance (Enhanced Reliability, Secret, Top Secret)

Those selected must meet and maintain the above condition of employment throughout their employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

Volume Management strategies may be used.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

For this selection process, we will communicate with applicants by e-mail. Applicants who apply to this selection process must include in their application a valid e-mail address and ensure this address is functional at all times and accepts messages from unknown users.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Please note that asset qualifications and/or a top-down approach may be used at any stage of the assessment process to identify which applications will be given further consideration.

What is a top-down selection? It is where only the top scoring candidates will be invited to the next stage of the assessment. Please note that different pass marks and cut-off scores can be used at various stages of the assessment process. Candidates who attain the pass mark might not be further considered in the process if they do not achieve the cut-off score.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.