Information Technology Support Specialist (IT Technician)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

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HOW TO ANSWER SCREENING QUESTIONS

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. Your responses to these questions will be used as a primary source of information and your resume may only be used to validate this information. Failing to do so could result in your application being rejected.

• Provide responses in sentence format.
• Each response must include concrete, specific examples that speak directly to the experience sought.
• Each example must include WHEN and WHERE the example took place, background of each situation, WHAT you did, HOW you did it, what your role was in the situation, and what was the outcome.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Simply listing your job duties, or indicating 'refer to resume', is not sufficient.
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Duties

Responsible for installing and maintaining end user I/T equipment in Unclassified, Protected and Classified environments, in direct support of police operations and investigations and for all administrative units of RCMP "D" Division. Equipment includes workstations, laptops, printers, scanners, tablets and other devices. First, second and third levels of HelpDesk support are required on ongoing basis. Some of the work also includes database support, Microsoft SCCM software and packaging, as well as cloning and imaging.

Work environment

The “D” Division Headquarters building is conveniently located on a major bus route with plenty of free residential parking. The building is equipped with a full gym and access to a fitness and lifestyle advisor, a self-serve café, employee lounge and mess.

Intent of the process

Intent to fill 2 IT-01 positions (term and indeterminate) and 4 IT-02 positions (3 term and 1 indeterminate) located in Winnipeg, MB. A qualified pool of candidates may be established and may be used to staff this position or similar positions or for future term, acting, assignment, secondment, deployment, or indeterminate opportunities.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 6

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

IT-01 and IT-02:
*Recent experience with support and installation of end-user IT equipment, including computer hardware and software. Experience should be in support of an enterprise networked environment *Recent is defined as within the last 5 years

Experience troubleshooting workstation and printer connectivity issues in an enterprise networked environment

Experience with helpdesk, desk-side or field support for end-user IT equipment

Experience supporting a Microsoft enterprise environment

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Successful completion of a university degree of an acceptable post-secondary educational program in computer science, information systems technology, information management, or another specialty relevant to the position to be staffed.

Degree equivalency

Experience with Imaging/cloning workstations

Experience with ITSM (Information Technology Service Management)

Experience with Novell Infrastructure

Experience with Outlook/Exchange

Experience with AD/SCCM (Active Directory/System Center Configuration Manager)

Experience with Microsoft Server Administration

Experience with Database Administration

Experience with IT-Based Project Management

Experience working in a Canadian Federal Government Agency or Department

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

IT-01 and IT-02:
Knowledge of Information Technology – Infrastructure/Platforms

Knowledge of Information Technology – Security and Application Protection

IT-01 and IT-02:
Ability to set plans and priorities in a demanding and complex environment
Ability to communicate effectively orally
Ability to communicate effectively in writing

IT-02 ONLY:
Ability to work independently
Ability to analyse and resolve software, hardware, and firmware problems, and to recommend and implement appropriate solutions

IT-01 and IT-02:
Effective Interpersonal Relationships
Flexibility
Planning and Organizing
Problem Solving
Conscientiousness and Reliability
Meeting Client Needs
Teamwork

Conditions of employment

RCMP Top Secret Security Clearance
Must be willing and able to work in confined spaces.
Must be willing and able to travel from worksite for extended periods, and on short notice.
Must be willing and able to work outside of normal core hours, when required and on short notice.
Must have a valid driver’s license.
Must be willing and able to travel via commercial and RCMP transportation, including RCMP aircraft.
Willingness and ability to lift and carry heavy tools and equipment (ex: minimum 50lbs).

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Communication for this process will only be sent via email. As the applicant, it is your responsibility to ensure accurate contact information is provided and that you inform our office via email of any updates as required. Ensure you include an email address you can access from home and that it accepts email from unknown users. You are strongly encouraged to check your email on a regular basis, including your junk mail folder.

An exam may be administered. An interview may be administered. Reference checks may be sought.

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.