Program Officer (Enquiries and Social Media) - INVENTORY

Update: Hello,

Please note that we have added the preselection questions:
• ASSETS QUALIFICATIONS/ EXPERIENCE
• ASSETS QUALIFICATIONS/KNOWLEDGE

Thank you,

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

When submitting your application, you must answer questions regarding the education and experience requirements (both essential and asset qualifications). you must clearly demonstrate how you meet each of these requirements by answering the online questions. it is not sufficient to only state that the qualifications are met or to only provide a listing of current or past responsibilities. rather you must clearly demonstrate when (month-year to month-year), where and how you acquired each qualification by giving concrete examples. information provided in your answers related to your education and experience must be supported in your resume. failure to provide the above information in the format required may result in your application being rejected from the process. the information you provide in the questionnaire must be true.

** YOU MUST COMPLETE A WRITTEN EXAM CONTAINING TWO (2) WRITTEN QUESTIONS DESIGNED TO ASSESS THE FOLLOWING COMPETENCIES. FAILURE TO COMPLETE THIS EXAM WILL RESULT IN THE DISQUALIFICATION OF YOUR APPLICATION. **

- Knowledge of Elections Canada’s mandate and key responsibilities and of the Canadian federal electoral process.
- Strong digital competencies, including the ability to troubleshoot problems with web-based tools, vpn connection, wi-fi, etc.
- Ability to analyze situations and apply solutions as per instructions and/or procedures to ensure quality control and consistency.
- Sound judgment.
- Ability to communicate effectively in writing.

Work environment

IMPORTANT: Elections Canada offers a hybrid work model which permits telework based on operational requirements. At Elections Canada, employees are expected to work onsite at least 2 days per week (or a minimum of 40% of their working schedule), which include one fixed day onsite. Work arrangements outside of this model may be considered on an exceptional basis.

This job opportunity is with Elections Canada’s Environmental Monitoring Centre. Our team prides itself on bringing together diverse talents to form a cohesive team where everyone works hard to offer non-partisan, unbiased, excellent and useful digital communication services to all participants involved in the electoral process.

Our mandate is three-fold: make sense of the public “information ecosystem” related to Canadian federal elections; provide clear, accessible, accurate and true information about Canadian federal elections on Elections Canada’s official accounts on Facebook, Twitter, Instagram, LinkedIn, and YouTube; and respond to inquiries from the general public via those same official accounts.

Interested in participating in the Canadian electoral process and helping Canadian voters exercise their democratic right? Apply now! You'll join a dedicated team who’s proud to do something tangible and positive every day.

The Office of the Chief Electoral Officer (OCEO) is located at 30 Victoria Street, in the heart of downtown Gatineau. Our location is easily accessible and is located near Place du Portage and just a few kilometers away from downtown Ottawa.

The OCEO is a place of work where work-life balance and mental health are very important for all its employees. The OCEO has policies allowing for flexible work arrangements, including: flexible hours, telework, compressed work weeks, etc.

Intent of the process

The immediate intention of this process is to establish a pool of fully or partially qualified candidates to staff similar positions at Elections Canada with varying tenures (such as, specified period, casual) and a bilingual imperative linguistic profile (BBB/BBB).

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A response to a text question addressing the following:

• YOU MUST COMPLETE A WRITTEN EXAM CONTAINING TWO (2) WRITTEN QUESTIONS DESIGNED TO ASSESS THE FOLLOWING COMPETENCIES. FAILURE TO COMPLETE THIS EXAM WILL RESULT IN THE DISQUALIFICATION OF YOUR APPLICATION.
  
  - Knowledge of Elections Canada’s mandate and key responsibilities and of the Canadian federal electoral process
  - Strong digital competencies, including the ability to troubleshoot problems with web-based tools, vpn connection, wi-fi, etc.
  - Ability to analyze situations and apply solutions as per instructions and/or procedures to ensure quality control and consistency.
  - Sound judgement
  - Ability to communicate effectively in writing

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
ED: A secondary school diploma or an acceptable combination of education, training and/or experience.

Notes:
Candidates who already meet both of the following criteria are accepted as meeting the secondary school diploma requirement:
a. Candidates who have achieved a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; and
b. Candidates who have been appointed or deployed for an indeterminate period to a position in the PM classification.

Other acceptable combinations of education, training and/or experience could be deemed acceptable, for example a Secondary 3 with 2 years of experience in an office environment in the last 5 years.

Degree equivalency

EXPERIENCE:
E1. Experience in providing information or client services in a busy, fast-pace environment.

ABILITIES:
A1. Strong digital competencies, including the ability to troubleshoot problems with web-based tools, telework and wi-fi network connections, etc.
A2. Ability to analyze situations and apply solutions as per instructions and/or procedures to ensure quality control and consistency.
A3. Ability to communicate effectively in writing.
A4. Ability to communicate effectively orally.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

PERSONAL SUITABILITIES:
PS1. Adaptability
PS2. Sound judgement
PS3. Organizational skills
PS4. Dependability
PS5. Working effectively with others

The following may be applied / assessed at a later date (may be needed for the job)

ASSETS QUALIFICATIONS/ EXPERIENCE
AE1. Experience in content and community management of social media accounts for corporate or
professional users.
AE2. Experience in providing information services in a collaborative, digital “call centre” type of environment.

ASSETS QUALIFICATIONS/KNOWLEDGE
AK1. Knowledge of national and international digital information ecosystem and electoral issues associated with it.
AK-2. Knowledge of Election's Canada mandate and key responsibilities and of the Canadian federal electoral process.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

ORGANIZATIONAL NEEDS:
Elections Canada is committed to meeting its employment equity objectives. In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following employment equity groups: women, visible minorities, persons with disabilities, Indigenous people.

Conditions of employment

Reliability Status security clearance

Consent to observe strict political impartiality and neutrality for the duration of employment.
Willingness and ability to work on variable shift work schedules, as and when required
Willingness and ability to work overtime on short notice.
A working internet connection at home is required to perform the duties of the position.
In-person, on-site presence will be required.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A test may be administered.

An interview may be administered.

Reference checks may be sought.

Candidates may be required to meet the asset qualifications, depending on the requirements of the specific position being staffed.

You must provide proof of your education credentials.

Please ensure that your Personal Record Identifier (PRI) is included in your application, if you have one.

Persons are entitled to participate in the selection process in the official language of their choice.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.