ANTICIPATORY - Detachment Services Assistant (Client Service)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

** PLEASE ENSURE ALL OF YOUR PERSONAL INFORMATION IN YOUR WWW.JOBS.GC.CA PROFILE/ACCOUNT IS ACCURATE AND UP TO DATE.

**WE USE THE INFORMATION GENERATED BY THE SYSTEM FOR CONTACT AND SCREENING PURPOSES, NOT INFORMATION THAT IS FOUND ON YOUR RESUME/COVER LETTER.

Duties

Front Counter Service to the Public
Criminal Record Checks
Walk-in Complaints
Administrative Oversight support of the Detachment

Intent of the process

The immediate need is to create a pool of qualified Casual "As and When Required" candidates to staff temporary positions (full-time or part-time) within the locations specified above.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school or employer-approved alternatives.

Degree equivalency

Experience providing service to clients by telephone, in person or in writing.

Experience researching, extracting and compiling information from various sources.

Experience in the use of various information management systems and software programs such as but not limited to Excel, Word, Word Perfect.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS
Experience providing administrative services in a legal or police services environment, including researching and interpreting legislation and related legal documentation, creating and reviewing court related documents.

Experience using police databases such as: PROS, PIRS, CPIC, JISNB, MSTeams.

The following will be applied / assessed at a later date (essential for the job)

French essential

Information on language requirements

Ability to plan and organize workload and multitask in order to meet deadlines.

Communication (oral and written)
Effective interpersonal skills
Dependability
Judgment
Teamwork

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS
Occasional overtime may be required.
Willing and able to travel
Possess a valid driver’s license

Conditions of employment

Reliability Status security clearance - of the RCMP.

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates must meet all essential qualifications to be appointed to a position. This will be determined through the use of various evaluation tools.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

You must provide proof of education credentials. If you obtained your degree outside Canada, it is your responsibility to demonstrate its equivalence, please take a look at the following link for more information: https://www.cicic.ca

Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.


HOW TO APPLY:

You will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences).

When answering the screening questions, it is not sufficient to say that you have the required qualifications or to list your current or past responsibilities. Rather, you must provide concrete examples of tasks you have accomplished with significant details to explain the WHAT, WHEN, WHERE and HOW you acquired each qualification.

For each experience criteria, please provide the following information:

1- Name of the department or organization where the experience was acquired;
2- Title of the position occupied, group and level and the period(s) in which you performed the functions (M-Y to M-Y);
3- Specific details of tasks or projects demonstrating how the experience was acquired (Situation/Challenge, Tasks, Action and Result).

Should your responses to the screening questions contain insufficient details to demonstrate that you meet the screening criteria, your application will not be given further consideration in this process. Candidates will not be solicited for incomplete or possible missing information.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.