IT Technician, Infrastructure Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Only applications received directly via the System (https://emploisfp-psjobs.cfp-psc.gc.ca/psrs-srfp/applicant/page1710?toggleLanguage=en) will be accepted.

If you do not clearly demonstrate how you meet all screening criteria, your application will be rejected. Your application may also be rejected if it has incomplete information. We will not contact you to request information that is missing from your application.

Duties

o Workstation troubleshooting
o Smartphone troubleshooting
o Image preparation for workstations
o Installation and configuration of computer equipment (printers, tablets, scanners, etc.)
o Smartphone configuration
o Account management (account creation, permissions, etc.)
o Assets Management
o Vendor management
o All other related tasks

Work environment

What we offer

TBS is a central agency located in the National Capital Region. Working at TBS offers a unique opportunity to:
• contribute to the work of a central federal agency
• be part of cultivating the federal public service as a model workplace

With high-performing teams and innovative practices, TBS professionals in various fields serve Canadians by:
• collaborating on government-wide initiatives
• driving excellence in people management
• taking initiative
• effectively managing risks

(90 Elgin) - TBS’s new flagship facility at 90 Elgin St., in the heart of downtown Ottawa, is the hub of its activities. The new building:
• is configured using Workplace 2.0
• has Wi-Fi throughout
• has many fully equipped video-conferencing areas to support collaboration and innovation
• has amenities such as showers and change rooms
• has secure bicycle storage, allowing employees to commute using Ottawa’s scenic bike path system

If you are a leader, a motivator and a strategic thinker who wants to work for one of Canada’s Top Employers, consider joining the TBS team.

Intent of the process

ANTICIPATORY PROCESS - A pool of qualified persons resulting from this process MAY be created and MAY be used to fill similar positions with linguistic profiles (english essential, french essential, bilingual imperative BBB/BBB, bilingual non imperative BBB/BBB, as well as tenures (indeterminate, deployment, acting, assignment, secondment, specified period) which may vary according to the position being staffed.

This pool may be used to staff similar positions in other organizations within the core public administration (http://www.psc-cfp.gc.ca/plcy-pltq/rfli-lirf/index-eng.htm).

By applying to this process, you consent to your personal application-related information being shared with other government departments interested in staffing similar positions.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
- Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

- Experience in supporting application software including the Microsoft Office suite, which includes Microsoft Outlook; Word, Access, Excel and PowerPoint.
- Experience supporting desktop or laptop computers running MS Windows 7 or higher
- Experience supporting Smartphone devices

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
-English Essential;
-French Essential;
-Bilingual imperative BBB/BBB;
-Bilingual non-imperative BBB/BBB.

Information on language requirements

Knowledge:
K1. Knowledge of Windows operating systems
K2. Knowledge of basic troubleshooting techniques

Personal Suitability:
P1. Client Focus
P2. Initiative
P3. Judgement
P4. Collaboration and Team work

The following may be applied / assessed at a later date (may be needed for the job)

Experience in a IT Service Desk environment.

Organizational Needs:
-Treasury Board Secretariat employees affected by workforce adjustment may be appointed before persons employed by other government organizations;
-In support of achieving a diverse workforce, consideration may be given to candidates self-declare as belonging to one of the following Employment Equity groups: Aboriginal peoples, persons with disabilities, members of visible minorities, and women.

-Operational requirement: overtime infrequent and as needed.
- To be able to work in a schedule that covers from 7:00AM – 6:00 PM.

Conditions of employment

Secret security clearance - A valid secret security clearance is a condition of employment required for an appointment at the Treasury Board Secretariat (TBS). Failure to obtain this security clearance means either the candidate will not receive a job offer or the conditional offer will be rendered null and void. A thorough security clearance process will be applied to all candidates considered for an appointment; this process includes inquiries, verifications and assessments regarding matters such as, but not limited to:

• criminal record checks
• reference checks
• previous employment
• open source checks
• credit/financial status

For a secret security clearance, the verification of background information over a period of 10 years is typically required. Many of the verifications require support from third parties whose timelines are outside of TBS’s control. Overall, the process may take several weeks or months to complete. For further information, you may wish to review the TB Standard on Security Screening and the Policy on Government Security.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We will communicate with you about this process by email. As a result, you must update your Public Service Resourcing System profile if it changes. Applicants should use an email address that accepts messages from unknown senders (some email systems block such messages).

If you do not respond to our communications, we will interpret this as your withdrawal from the process.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Reference checks may be sought.

An interview may be administered.

A test may be administered.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.