Informal Conflict Management (ICM) Practitioner

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

If you have a limitation that may impact your performance at any steps of the assessment process (such as during a written test or an interview), you may request an accommodation. Assessment accommodations are designed to remove barriers, and to ensure that candidates with limitations can fully demonstrate their abilities.

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🚩 PROMOTING DIVERSITY
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The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. The Royal Canadian Mounted Police (RCMP) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the LGBTQ2+ community.

You are required to complete screening questions that clearly demonstrate how you meet the essential criteria of education, experience and any asset education and asset experience if applicable. Your response must include HOW (concrete examples), WHEN (dates) and WHERE (location of work) you meet the essential criteria required. It is your responsibility to provide complete and appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

The screening board cannot make any assumptions about your experience and will not contact candidates for additional or potentially missing information.

Please DO NOT send a cover letter. The screening questions replace the cover letter. We will NOT review cover letters.

Resume may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached resume" will not be accepted and may result in your application being rejected.

Please consult the "Other Information" section to learn more on this process.

Intent of the process

This selection process will initially be used to staff one indeterminate position. A pool of qualified candidates inclusive of Public Service (PS) employees and Civilian Members (CM); may be established through this process to staff identical or similar PE-04/SPPN-04 positions on a temporary or indeterminate full-time basis.

Please note that an assignment appointment requires approval of your supervisor.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

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👇 LEVEL OF EDUCATION REQUIRED
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Graduation with a degree from a recognized post-secondary institution with acceptable specialization in human resources management, labour or industrial relations, psychology, public or business administration, organizational development, education sciences, social sciences, sociology, or in any other field relevant to the work to be performed or an acceptable combination of education, training and/or experience.

Note: The course for the specialization must be acceptable and must have been taken at a recognized post-secondary institution, but not necessarily within a degree program in the required specialization.

AND

A minimum of one hundred and twenty (120) hours of training of informal conflict management/alternate dispute resolution training applicable in a workplace setting, which must include sixty (60) hours of mediation skills training.

Note: In your application, please include the course provider, the course title, the date of completion and the number of hours of training. Documented proof must be provided.

Degree equivalency

EXPERIENCE:

EX 1. Recent* and significant** experience in providing informal conflict management services in a workplace setting including conflict coaching, facilitated discussions/mediation, and group interventions as a third party neutral.

EX 2. Experience in delivering training relevant to conflict management.

EX 3. Recent* and significant** experience in providing advice to management on matters related to effective workplace conflict prevention or management.

*Recent means the experience was gained within the last five (5) years.

**Significant means to the depth and breadth of the experience normally acquired in providing a full range of informal conflict management services in the workplace for a period of approximately two (2) years. However, a shorter duration may be considered based on demonstrated complexity and diversity of work handled, scope of work, and/or level of direct responsibility for a wide variety of complex files and/or project. Clear and specific examples, as well as date ranges (month/year) and where the related experience was gained must be provided by the candidates in their application.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:

- Certificate or degree from a recognized post-secondary institution in Conflict Resolution.

- Group intervention training applicable to a workplace setting.

- Completion of Conflict Coaching training with an evaluation of ‘competent’.

🚩 Organizational Needs:

Achieving a representative and diverse workforce has been identified as an organizational need for RCMP.

In order to self-declare, please ensure to check off the appropriate box within the online application under the Employment Equity section. We encourage you to consult theses links to learn more about self-declaration: https://www.canada.ca/en/services/jobs/opportunities/government/self-declaring-government-canada-jobs.html

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

KNOWLEDGE:

K 1. Knowledge of the informal conflict resolution processes and formal recourse mechanisms in the Federal Public Service.

K 2. Knowledge of the principles and approaches of interest-based dispute resolution.

K 3. Knowledge of Federal Public Service legislation, policies relevant to conflict resolution, human rights and harassment matters.

K 4. Knowledge of legislation, policies and trends in human resources management.

ABILITIES:

A1. Ability to deliver presentations.

A2. Ability to conduct workplace intervention including conflict coaching, facilitated discussion and mediation.

A3. Ability to communicate effectively, both orally and in writing.

A4. Ability to plan, organize and prioritize own work load.

A5. Ability to work under pressure.

PERSONAL SUITABILITIES:

PS 1. Thinking things through

PS 2. Showing initiative and being action-oriented

PS 3. Working effectively with others

PS 4. Demonstrating integrity and respect

PS 5. Communications

PS 6. Client service orientation

PS 7. Business acumen

PS 8. Judgment

The following may be applied / assessed at a later date (may be needed for the job)

🚩 OPERATIONAL REQUIREMENTS:

OR 1. Employees may be required to travel frequently.

OR 2. Employee may be required to work overtime on short notice.

Conditions of employment

Reliability Status security clearance - The successful applicant will have to obtain, as a minimum, an Enhanced Reliability Status security clearance. The process requires a Security/Reliability Interview, a field investigation in matters of Criminal Activities, credit/finances, education, employment, references, etc.

NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete. To be granted RCMP security clearance and to maintain the ethical standards of the RCMP, candidates must not be, or have been, involved in certain criminal activities*, have been dishonourably discharged, have pending personal bankruptcies, etc. For additional information and a complete list of activities, please visit and read the section titled “To apply as a police officer, you” (https://www.rcmp-grc.gc.ca/en/good-character) as well as the applicable considerations under “Evaluating your past actions”. The security requirements are the same for all employees of the RCMP.

CONDITIONS OF EMPLOYMENT:

Possession of a valid driver’s licence or mobility to the degree normally associated withthe possession of a valid driver’s licence

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The client organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.

Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.

Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.

Applicants can verify the status of their applications, at any time.

Applicants can be notified electronically of tests or interviews and results.

For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button "Apply Online" below.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Persons are entitled to participate in the appointment process in the official language of their choice.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

All communication relating to this process may be used in the assessment of other qualifications.

Depending on the number of applicants, Department needs and HR plans, volume management strategies such as random selection, top-down approach, and/or cut-off scores MAY be used for the purpose of managing applications/candidates.

A situational exercise may be administered.

An interview may be administered.

Reference checks may be sought.

Proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process.

Education obtained outside of Canada must be evaluated. Please contact the International Credential Evaluation Services as soon as possible to initiate the evaluation process http://www.cicic.ca.

If the name identified on the above documents is different than your current legal name, please also provide proof of name change.

You must provide proof of your Canadian Citizenship or Permanant Residency. The original of one of the following documents must be provided for verification:

Provincial or territorial birth certificate
Naturalization certificates (issued prior to Jan. 1, 1947)
Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb.
14, 1977)
Certificates of Retention
Citizenship certificates
Permanant Resident Card

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.