Detachment Services Assistant (Client Service) - ANTICIPATORY

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

****NOTE: It is your responsibility as a candidate to submit a COVER LETTER, which clearly outlines how you meet each of the screening qualifications (i.e. education, essential experience and asset qualifications) as well as a resumé which is linked to the information provided in your cover letter.

** Please note that it is not sufficient to only state that the qualification is met or to provide a listing of current or past responsibilities.

**** You must provide CONCRETE EXAMPLES, which illustrate how you meet each qualification.

***For example, the best approach is to use each screening qualification as a heading, and provide a description outlining how that qualification is met. Failure to clearly demonstrate how you meet the screening criteria (education, essential experience and asset qualification) may result in the REJECTION OF YOUR APPLICATION.

****Candidates who are missing information or submit incomplete information could be screened out.

For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure that this address is functional at all times and accepts messages from unknown users.

All job applications must be submitted through the www.jobs.gc.ca system.

Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location, St-Leonard, N.B.

Please note that candidates (including persons employed in the Public Service) will not be considered to be in travel status or on government business and travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

** PLEASE ENSURE ALL OF YOUR PERSONAL INFORMATION IN YOUR WWW.JOBS.GC.CA PROFILE/ACCOUNT IS ACCURATE AND UP TO DATE.

**WE USE THE INFORMATION GENERATED BY THE SYSTEM FOR CONTACT AND SCREENING PURPOSES, NOT INFORMATION THAT IS FOUND ON YOUR RESUME/COVER LETTER.

Duties

Front Counter Service to the Public
Criminal Record Checks
Walk-in Complaints
Administrative Oversight support of the Detachment

Intent of the process

The immediate need is to create a pool of qualified candidates to staff temporary and/or permanent positions, (including acting appointments and deployments) .

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter "which clearly outlines how you meet each of the screening qualifications (i.e. education, essential experience and asset qualifications)"

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school or employer-approved alternatives

Degree equivalency

Experience providing service to clients by telephone, in person or in writing.

Experience researching, extracting and compiling information from various sources.

Experience in the use of various information management systems and software programs such as but not limited to Excel, Word, Word Perfect.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

Experience providing administrative services in a legal or police services environment, including researching and interpreting legislation and related legal documentation, creating and reviewing court related documents.

Experience using police databases such as: PROS, PIRS, CPIC, JISNB, MSTeams

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBC/BBC)

Information on language requirements

Ability to plan and organize workload and multitask in order to meet deadlines.

Communication (oral and written)
Effective interpersonal skills
Dependability
Judgment
Teamwork

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS
Occasional overtime may be required.
Willing and able to travel
Possess a valid driver’s license

Conditions of employment

Reliability Status security clearance - of the RCMP.

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.