9-1-1 Police Dispatcher (Telecommunications Operator)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

To be considered for this position, you must have completed a 9-1-1 Police Dispatcher training program recognized by the RCMP or have experience call-taking and/or dispatching and completed a training program with another police agency. If you are not an experienced police dispatcher, please consider applying for positions titled 9-1-1 Police Dispatcher Trainee (PO-TCO-01).
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In the event you are appointed in Whitehorse, Yukon, you will enter into a written agreement identifying geographic provisions for deployment following completion of your posting.

Please note that this posting will be for a period of 2 years.

Whitehorse is classified as an Isolated Post. As such, the successful candidate must meet all the conditions under the Isolated Posts and Government Housing Directive prior to appointment. In addition, the successful candidate will be entitled to an Isolated Post Allowance.

Important financial information:
• Isolated Post Allowances (Northern Allowance) for Whitehorse ranges from approximately $4,209 to $10,805.
• Vacation Travel Assistance is provided once a year for Whitehorse of approximately $764 for each eligible member of the household.

Duties

9-1-1 Police Dispatchers receive and process emergency and non-emergency calls from the public, Fire Departments, Ambulance Service and other first responder agencies such as Search and Rescue. Their role is to quickly prioritize, and accurately process calls to ensure police and public safety, resulting in safer communities.

A 9-1-1 Police Dispatcher has two primary roles:

• Call Taking: Answering calls from the public
• Dispatching: Directing police officers to respond to a specific location or event

As the “first” of the first responders, 9-1-1 Police Dispatchers serve as a critical link between citizens and the emergency help they require. They are the lifeline between people in critical and sometimes dangerous situations and the help they need

Intent of the process

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma, or a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma.
Successful completion of a Telecommunications Operator Training Program recognized by the RCMP.

OR

Successful challenge for RCMP National Telecommunications Operator Training Program credits, in accordance with RCMP National Telecommunications Operator training policy.*

*The term "Successful challenge" means candidates from other police agencies (not police officers) who have been doing this type of work (call-taking and/or dispatching) and who have gone through a training program can take the exam without attending the in-class training. They will, however, need to participate and be successful in field coaching.

Degree equivalency

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

•Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
•Work on short notice and overtime to meet operational needs

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

• Communication
• Composure
• Conscientiousness
• Develops Self
• Flexibility
• Meeting Client Needs
• Problem Solving
• Concern for Safety
• Teamwork

Conditions of employment

•The successful applicant will have to obtain an RCMP Enhanced Reliability Security Clearance. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc . As such, the process may take several weeks or months to complete.

•Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive

•Work shift work (24 hours a day, 7 days a week and 365 days a year)
•Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
•Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.