RCMP Dispatcher/Emergency Call-Taker

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

A CAREER NOWHERE NEAR ORDINARY!!

The RCMP offers an exceptional career, letting you make a real difference in your community and your country. No other police force in Canada provides the levels of services and variety offered by the RCMP, as well as opportunities for continued
learning and growth.

As an employer of choice for over 26,000 people, the RCMP promises a career like no other. With over 130 years of tradition and service, the RCMP is Canada's national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities.

**Please note: Those selected for further assessment will be required to pass a CritiCall exam in order to proceed in this staffing process. The following link provides applicants with an opportunity to practice the CritiCall exam:
https://criticall911.com/dispatcher-testing/applicants/
Candidates who successfully pass the CritiCall exam will be invited to a virtual information session and will be required to participate in an interview.

Upon initial appointment as a Police Dispatcher Trainee, continued employment is conditional upon successful completion of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching.

Work environment

Telecommunications Operators provide a critical service within the RCMP that support both public and police officer safety.

A Telecommunications Operator is responsible for responding to both Police and Emergency 9-1-1 calls for service while dispatching RCMP and other emergency responders to incidents in their respective province. This requires a level of multitasking simultaneously on computers with multiple screens/programs while responding to calls on a radio/phone of which some may be highly stressful "life or death" situations. Telecommunications Operators are often exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing. Telecommunications Operators work shift work (24 hours a day, 7 days a week and 365 days a year).

Intent of the process

The intent of the process is to establish a pool of qualified candidates at the TCO-01 and TCO-02 group and level.

Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program will be appointed to a determinate (term) appointment at the TCO-01 group and level.

Only the TCO-01 Trainees who successfully complete the training program* will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level.

* The Training Program is comprised of in-class training followed by field coaching. The duration of the training program varies according to the location of the position.

Persons with a priority entitlement may self-refer if interested in the TCO-01 and TCO-02 position and will be considered in priority to all other applicants.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary School Diploma or employer-approved alternative.

Degree equivalency

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS: (TCO-01 only)
Call-taking or dispatching in a police agency

Experience providing advice or services to the public.

Experience working in an environment that requires multitasking

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential; French Essential; Bilingual - Imperative (BBB/BBB, BBC/BBC, CBC/CBC)

Information on language requirements

OCCUPATIONAL TRAINING (TCO-02 only)
Successful completion of an Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP) or
Successful challenge of the RCMP National Telecommunications Operator Training Program credits, in accordance with RCMP National Telecommunications Operator training policy**
**The term “successful challenge” means applicants from other police agencies (not police officers) who have experience call-taking and/or dispatching and who have completed a training program, can take the exam without attending the in-class training in order to demonstrate proficiency in the RCMP National Telecommunications Training Program objectives. Applicants who successfully challenge will be required to successfully complete the Field Coaching program.

ABILITY (TCO-01 only)
• Effectively communicate – oral and written
• Recall details such as addresses, phone numbers and licence plates while performing other tasks
• Prioritize
• Read Maps
• Type 40 w.p.m. with less than 5% error rate*
*Please note over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.
NOTE: The above-noted abilities are assessed using CritiCall, a computer program specifically designed to test knowledge, skills and abilities necessary for success in high-stress dispatch environments. For more information, applicants are encouraged to consult: https://criticall911.com/dispatcher-testing/applicants/

COMPETENCIES/PERSONAL SUITABILITY (TCO-01 only)
• Communication
• Composure
• Conscientiousness
• Develops Self
• Flexibility
• Meeting Client Needs
• Problem Solving
• Teamwork

COMPETENCIES/ PERSONAL SUITABILITY (TCO-02 only)
• Communication
• Composure
• Conscientiousness
• Develops Self
• Flexibility
• Meeting Client Needs
• Problem Solving
• Concern for Safety
• Teamwork

The following may be applied / assessed at a later date (may be needed for the job)

Additional spoken languages, other than French or English (TCO-01 and TCO-02)

Operational Requirement
• Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
• Work on short notice and overtime to meet operational needs

Conditions of employment

• RCMP Enhanced Reliability Security Clearance or RCMP Top Secret Clearance
• Work shift work (24 hours a day, 7 days a week and 365 days a year)
• Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

** Top down selection, random selection, or other volume management strategies may be used during any stage of the selection process.**

*CritiCall assesses the following:
Decision making, keyboarding (minimum 40 words per minute), data entry (multi-tasking), data entry (multi-tasking with audio), memory recall: (audio), call summarization (multitasking), map reading, reading comprehension, spelling.

Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only).

Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process.

TRAVEL RELATED TO THE SELECTION PROCESS - Candidates, including employees of the Public Service, will not be considered to be in travel status or on government business. Travel expenses to attend the career presentation, Criticall exam, and interviews are the responsibility of the candidate and will not be reimbursed.

If you are currently employed with the Federal Public Service, please let us know your current group and level as well as your tenure and the Department you are working for.

The successful applicant will have to obtain, as a minimum, an RCMP Enhanced Reliability Status. The candidate must not have a Criminal Record. The process also requires a Security/Reliability Interview, a field investigation in matters of credit/finances, education, employment, references, etc.

External candidates may be eligible for the initial appointment relocation entitlement of up to $5000 if they are not currently a federal public service employee.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. Only those selected for further consideration will be contacted.

Practical and/or standardized tests may be administered for screening and/or assessment purposes.

All communication relating to this process, including e-mail correspondence may be used in the assessment of qualifications.

A qualified group of candidates may be identified and may be used to staff future vacancies, similar positions, for term (determinate), permanent (indeterminate) and acting, at full or part time hours within the area of selection.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis.

Acknowledgment of receipt of applications will not be sent.

You MUST clearly demonstrate in writing how you meet the Language, Education, and Experience requirements. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

The client organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System.

Successful candidates(s) must meet and maintain the Conditions of Employment throughout their employment.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.