Reference Number
RCM23J-023104-000063
Selection Process Number
23-RCM-EA-P-M-WHSE-OCC-115698
Organization
Royal Canadian Mounted Police
Year
2022-2023
Days Open
29
Classification
POTCO01
City
Whitehorse
Type
External
Total
31
Employment Equity
25
(80.6%)
Screened out
0
(0%)
Screened in
28
(90.3%)
Employment Equity 80.6% 25
Screened Out 0% 0
Screened In 90.3% 28
Women 58.1% 18
Visible minority 35.5% 11
Indigenous 0% 0
People with disabilities 0% 0
English 0% 0
French 0% 0
Citizens 58.1% 18
Permanent Residents 0% 0
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Whitehorse is classified as an Isolated Post. As such, the successful candidate must meet all the conditions under the Isolated Posts and Government Housing Directive prior to appointment. In addition, the successful candidate will be entitled to an Isolated Post Allowance.
Important financial information:
• Isolated Post Allowances (Northern Allowance) for Whitehorse ranges from approximately $3,912 to $6,385 which is based on if the employee has dependents.
• Vacation Travel Assistance is provided once a year for Whitehorse of approximately $743 for each eligible member of the household.
Limited Duration Posting:
- Please note that this posting will be for a period of 2 years.
- In the event you are appointed, you will enter into a written agreement (pre-posting agreement) identifying geographic provisions for deployment following completion of your posting.
A pre-posting agreement will apply to both CM and PS employees prior to entering their limited duration posting. The agreement will be provided to the employee in conjunction with their letter of offer.
Should the appointment be to an Isolated Post as described in Appendix A of the NJC Isolated Posts and Government Housing Directive, the pre-posting agreement will allow employees to identify three (3) divisions/locations to which they would like to be deployed upon completion of their posting period.
This career is truly rewarding and exciting:
•You are part of a highly supportive and compassionate team that contributes to public safety.
•You are part of caring culture where your colleagues become your second family.
•You are part of the RCMP’s rich culture and traditions.
•No two calls are the same. Every day and every shift is different. Each caller is unique.
•You will have the opportunity to engage with people from all different walks of life and truly support them through difficult situations.
Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program** will be appointed to a determinate (term) appointment at the TCO-01 group and level.
TCO – JOB EXPECTATIONS: ALL APPLICANTS MUST PARTICIPATE IN AN INFORMATION SESSION
Upon initial appointment as a Police Dispatcher Trainee, continued employment is conditional upon successful completion of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching.
Telecommunication Operators including Trainees (9-1-1 Police Dispatchers) occupy safety-sensitive positions and as such, must refrain from using recreational cannabis 28 days prior to reporting to work. A safety-sensitive position is a position in which the employee has a role in an RCMP operation or an operational support role where impairment could result in:
• a serious accident, injury, fatality or incident affecting the health and/or safety of employees, the public, or the work environment
• poor decision making, which could lead to an inadequate response and/or failure to respond to an emergency situation
Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.
Positions to be filled: Number to be determined
Your résumé.
A covering letter
A secondary school diploma, or a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma.
• Call-taking or dispatching in a police agency
• Experience providing advice or services to the public
• Experience working in an environment that requires multitasking*
*Multitasking is defined as the performance of multiple tasks at one time.
English essential
Information on language requirements
• Communication
• Composure
• Conscientiousness
• Develops Self
• Flexibility
• Meeting Client Needs
• Problem Solving
• Teamwork
ABILITY TO:
• Effectively communicate – oral and written
• Recall details such as addresses, phone numbers and licence plates while performing other tasks
• Prioritize
• Read Maps
• Type 40 w.p.m. with less than 5% error rate*
*Please note over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.
NOTE: The above-noted abilities are assessed using CritiCall, a computer program specifically designed to test knowledge, skills and abilities necessary for success in high-stress dispatch environments. For more information, applicants are encouraged to consult: https://criticall911.com/dispatcher-testing/applicants/
• Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
• Work on short notice and overtime to meet operational needs
RCMP Security clearance, Enhanced reliability status.
• Work shift work (24 hours a day, 7 days a week and 365 days a year)
• Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.