Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

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HOW TO ANSWER SCREENING QUESTIONS

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. Your responses to these questions will be used as a primary source of information and your resume may only be used to validate this information. Failing to do so could result in your application being rejected.

• Provide responses in sentence format.
• Each response must include concrete, specific examples that speak directly to the experience sought.
• Each example must include WHEN and WHERE the example took place, background of each situation, WHAT you did, HOW you did it, what your role was in the situation, and what was the outcome.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Simply listing your job duties, or indicating 'refer to resume', is not sufficient.
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Duties

The work is being performed in a police detachment environment. This results in occasional exposure to intoxicated mentally unstable, hostile and potentially violent individuals to victims of crime or relatives of accident victims who may be distraught. The work is performed in an open office environment. It involves tight deadlines, time pressures frequent interruptions, conflicting priorities and multiple demands from staff, callers and visitors.

Work environment

Working with the RCMP, a world-renowned innovative organization, you will experience meaningful work and have a real impact on the daily operations as well as job satisfaction and knowing you are making a real difference. The RCMP hires public service employees in a wide variety of disciplines to support our police officers at detachments and offices. Public service employees play a critical role in delivering services to our communities and supporting our local, provincial and national policing priorities. For every successful police operation, there is a team of public service employees providing administrative support in order to help police officers and investigators to accomplish their mandate. These employees play a critical role in delivering services to our communities and supporting our local, provincial and national policing priorities. By hiring the best candidates to staff our public service positions, we are helping police officers accomplish their law and order enforcement mandate. If you wish to provide administrative support to the RCMP, please submit your application!

Intent of the process

The intent of this process is to fill 1 indeterminate full-time position, and 1 indeterminate part-time (22.5 hrs/week). A qualified group of candidates will be identified and may be used to staff similar future positions at full or part time hours.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school (high school) or employer-approved alternatives.
The employer-approved alternatives to two years of secondary school are:
A satisfactory score on the Public Service Commission test approved as an alternative to two years of secondary school; or
An acceptable combination of education, training and/or experience.

Degree equivalency

Experience providing clerical or administrative support services

Experience using Microsoft Word

Experience using Microsoft Excel

Experience providing service to internal or external clients

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability to communicate effectively orally
Ability to communicate effectively in writing

Demonstrating integrity and respect
Working effectively with others
Dependability
Client Service Orientation

The following may be applied / assessed at a later date (may be needed for the job)

Experience providing financial support services

Experience using a law enforcement database such as CPIC (Canadian Police Information System) or PROS (Police Reporting and Occurrence System)

Willingness and ability to work overtime, as required

Willingness and ability to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations)

Willingness and ability to work in a busy police environment, including exposure to unsettling and/or graphic material.

Conditions of employment

RCMP Enhanced Reliability Clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Communication for this process will only be sent via email. As the applicant, it is your responsibility to ensure accurate contact information is provided and that you inform our office via email of any updates as required. Ensure you include an email address you can access from home and that it accepts email from unknown users. You are strongly encouraged to check your email on a regular basis, including your junk mail folder.

An exam may be administered. An interview may be administered. Reference checks may be sought.

All communication relating to this process, including e-mail correspondence and responses to screening questions, may be used in the assessment of qualifications, including the ability to communicate effectively in writing.

Assessment for this process will take place in Thompson, Manitoba. The cost to attend the assessment will be the candidate's responsibility. If you are currently employed with the Federal Public Service, please let us know by email your current group, level, tenure and the Department you are working for.

This position is located in Thompson, Manitoba. Applicants are encouraged to apply only if they are willing and able to work and relocate to Thompson, Manitoba.

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.