9-1-1 Police Dispatchers (Telecommunications Operator Trainee)

Update: AMENDMENT TO THE EDUCATION REQUIREMENT. Please note Secondary School refers to High School.

Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.

If you have already submitted your application successfully, you do not have to reapply.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

💻 ONLY APPLICATIONS SUBMITTED ON-LINE USING THE 'APPLY ON-LINE' BUTTON, WILL BE CONSIDERED.

📞 Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process prior to the closing date. You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

📌This selection process may be used to fill the same or similar positions at equivalent or lower classifications on a casual, term, indeterminate or acting at full or part-time hours.

APPLICANTS ARE ENCOURAGED TO APPLY ONLY IF THEY ARE WILLING AND ABLE TO WORK IN OR RELOCATE TO THE LOCATION OF THE POSITIONS BEING STAFFED.

📢 Candidates must clearly demonstrate how they meet the essential education and experience criteria as well as the asset qualifications by responding to all the screening questions. Candidates must elaborate their answers by providing concrete examples, and indicate when and where they obtained this experience. Please note that failure to respond to the screening questions with the requested information could result in your application being rejected. Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history.

Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached resume" will not be accepted and may result in your application being rejected.

✍ Throughout the selection process, it is your responsibility to make yourself available for all testing and interview dates for which you are invited. If you fail to attend any of the scheduled testing or interview sessions, you will be deemed to be no longer interested in this selection process and as a result, you will not be considered further. ALL APPLICANTS MUST PARTICIPATE IN AN INFORMATION SESSION.

🎓 Proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates are required to provide the ORIGINAL education document and a copy. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process.

Please note: You must provide ORIGINAL proof of name change if the name identified on your education document(s) is different than your current legal name.

Applicants with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at www.cicic.ca for further information.

📧 Communication for this process will only be sent via email. As the applicant, it is your responsibility to ensure accurate contact information is provided and that you inform our office via email of any updates as required. Ensure you include an email address you can access from home and that it accepts email from unknown users. You are strongly encouraged to check your email on a regular basis, including your junk mail folder.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

🚨 All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

Successful applicants will be required to obtain and maintain an RCMP Security Clearance throughout their employment.

Work environment

You don't have to wear a uniform to make a difference!

Telecommunications Operators provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance. Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada.

Telecommunications Operators work in Communications Centres that operate 24 hours a day, 365 days a year which are located across the country in provincial, federal and municipal Communication Centres.

What does the work involve?
• Monitoring of police resources and systems with computer aided dispatch and monitoring systems.
• Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1.
• Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.
• Shift Work

Intent of the process

The intent of the process is to establish a pool of qualified applicants for the training program.

Upon initial appointment as a Police Dispatcher Trainee (PO-TCO-01), continued employment is conditional upon successful completion of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching. Candidates will also be required to successfully meet the essential merit competency of Concern for Safety.

Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program could be appointed to a determinate (term) appointment at the TCO-01 group and level.

Only the TCO-01 Trainees who successfully complete the training program* and successfully meet the PO-TCO-02 essential merit for “Concern for Safety” will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level. The salary range for PO-TCO-02/LES-TO-02 is from $56,837 to $66,496 per annum.

* The Training Program is comprised of in-class training followed by field coaching. The duration of the training program varies according to the location of the position.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

🎓EDUCATION (PO-TCO-01 and PO-TCO-02):

A secondary school diploma* or employer-approved alternatives (see Note 1).

Note 1:

The employer-approved alternatives to a secondary school diploma are:

• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable combination of education, training and/or experience in a field relevant to the work to be performed.

* Secondary School refers to High School.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

OCCUPATIONAL TRAINING (PO-TCO-02 ONLY):
Successful completion of a Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP) or

Successful challenge of the RCMP National Telecommunications Operator Training Program credits, in accordance with RCMP National Telecommunications Operator training policy**

**The term “successful challenge” means applicants from other police agencies (not police officers) who have experience call-taking and/or dispatching and who have completed a training program, can take the exam without attending the in-class training in order to demonstrate proficiency in the RCMP National Telecommunications Training Program objectives. Applicants who successfully challenge will be required to successfully complete the Field Coaching program.

COMPETENCIES (PO-TCO-01 ONLY):
🔹Communication
🔹Composure
🔹Conscientiousness
🔹Develops Self
🔹Flexibility
🔹Meeting Client Needs
🔹Problem Solving
🔹Teamwork
(PO-TCO-02 ONLY):
🔹Concern for Safety

ABILITY TO (PO-TCO-01 ONLY):
🔸Effectively communicate – oral and written
🔸Recall details such as addresses, phone numbers and licence plates while performing other tasks
🔸Prioritize
🔸Read Maps
🔸Type 40 w.p.m. with less than 5% error rate*

*Please note over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.

NOTE: The above-noted abilities are assessed using CritiCall, a computer program specifically designed to test knowledge, skills and abilities necessary for success in high-stress dispatch environments. For more information, applicants are encouraged to consult: https://criticall911.com/dispatcher-testing/applicants/

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCE IN:
🚔Call-taking or dispatching in a police agency

🗣Providing advice or services to the public

💻Working in an environment that requires multitasking*

*Multitasking is defined as the performance of multiple tasks at one time.

OPERATIONAL REQUIREMENTS:
✈Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
⏰Work on short notice and overtime to meet operational needs

Conditions of employment

• Security clearance: Enhanced reliability status
• Work shift work (24 hours a day, 7 days a week and 365 days a year)
• Meet and maintain the medical profile standards established for the position
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
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PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes. Failure to respond to communications may be construed as a withdrawal from this process.

Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.

All information obtained throughout the selection process, from the time of application to close of process, may/will be used to evaluate the candidates.

🗣ALL APPLICANTS MUST PARTICIPATE IN AN INFORMATION SESSION 🗣

A test may be administered. Please note that written test(s) may be administered during weekdays and/or evenings and/or weekends.

An interview may be administered. Interview(s) may be conducted via telephone, video-conference or other similar means.

Reference checks may be sought.

Candidates must meet the essential qualifications to be appointed to a position. You MUST CLEARLY DEMONSTRATE IN WRITING how you meet the requirements under Language, Education and Experience. The screening board cannot make any assumptions about your experience. It is not sufficient to say that you have the required qualifications or to list your current duties. PROVIDE CONCRETE AND DETAILED EXAMPLES AND DESCRIBE THE WORK/DUTIES YOU HAVE PERFORMED. Failure to do so may result in your application not being considered further during the screening process.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. The ASSET qualification(s) may be used for screening of applications. If you meet these asset qualifications(s), PLEASE CLEARLY DEMONSTRATE IN WRITING, HOW YOU MEET THEM. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

A pass mark will be established for each essential qualification. Candidates must meet each essential qualification to be appointed to the position. A candidate may be appointed to the position even though he/she does not meet any or all of the asset qualifications, organizational requirements, or operational needs. However, meeting these criteria is desirable and may be used as a deciding factor in choosing the person to be appointed.

Depending on the number of applicants, Department needs and HR plans, volume management strategies such as random selection, top-down approach, and/or cut-off scores MAY be used for the purpose of managing applications/candidates.

Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location.Please note that candidates (including employees of the Public Service) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Persons are entitled to participate in the appointment process in the official language of their choice.

You must provide proof of your Canadian Citizenship or Permanant Resident. The original of one of the following documents must be provided for verification:
Provincial or territorial birth certificate
Naturalization certificates (issued prior to Jan. 1, 1947)
Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977)
Certificates of Retention
Citizenship certificates
Permanant Resident Card

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.