Team Lead, IT Infrastructure (Anticipatory Staffing)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

How to Apply:

Please do not submit a covering letter. Screening will be based on responses to the screening questions, so read them carefully and provide complete answers that demonstrate the depth and breadth of your experience.

In order to be considered, your responses to the screening questions must clearly explain how you meet the essential education and experience requirements otherwise you will not be screened into the next phase of the process. Candidates will not be contacted to seek missing or incomplete information. Provide specific and concrete examples of your work history as it relates to each essential experience requirement and any applicable assets. Really focus on what you did! Your résumé may be used to validate your examples.

Duties

Working under the leadership of the Manager, IT Operations, the Team Lead, Infrastructure provides supervision and leadership to project teams, operational support and advice in the planning, implementation, integration, and maintenance of IT infrastructure. As Team Lead, you will be called upon to provide technical advice and guidance to management, colleagues and clients and act as a subject matter resource for services or the resolution of technical issues. You will also be responsible for supervising and providing leadership to infrastructure and operational support analysts to ensure their ongoing professional development.

Work environment

Financial consumer protection is an integral part of the Government of Canada’s oversight of the financial sector. The Financial Consumer Agency of Canada (FCAC) ensures Federally Regulated Financial Entities (FRFEs) comply with consumer protection measures, promotes financial education and raises consumers’ awareness of their rights and responsibilities.

FCAC is a small separate agency subject to the Public Service Employment Act (PSEA). We have our own unique classification system (RE and REX) with relevant equivalences noted above and we offer the same pension as the core public administration. In addition, as a FCAC employee, you will benefit from:
• a competitive salary;
• eligibility for performance pay at all classification levels within the organization;
• a comprehensive benefits package including: Health and Dental Plan; Disability benefits; Life insurance;
• a minimum of four (4) weeks of vacation leave per year;
• a hybrid work place with options for telework* and flexible work schedules;
• a broad range of learning opportunities; and,
• a strong support for employee wellness and mental health including access to the confidential employee assistance program.

* The designated workplace for this position is downtown Ottawa (Ontario). However, requests to telework from other parts of Canada may be considered. For information on our telework requirements and conditions, please contact us.

Our people are our strength and we're looking for highly engaged and talented professionals to join our team!

Intent of the process

The intent of this process is to staff one position on an indeterminate (permanent) basis.

Preference may be given to applicants who are members of one or more of the following employment equity groups: Aboriginal peoples, persons with disabilities and members of a visible minority group.

This selection process may be used to staff similar or identical positions with various linguistic profiles and requirements, security profiles, and tenures.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

• Recent* experience elaborating architectures designs of on premises AND cloud IT network infrastructure;

• Recent* experience maintaining AND configuring, IT security components;

• Recent* experience maintaining AND configuring IT network components;

• Recent* experience in providing advice, recommendations AND technical support to management concerning complex** IT problems; and,

• Experience in supervising and assigning tasks to IT professionals.

Definitions:
*Recent experience is defined as an experience that was attained within the last three (3) years.
** Complex projects, initiatives or activities include at least two (2) of the following characteristics: multiple phases with concurrent activities, affecting many partners or stakeholders, precedent setting, having a major impact on the organization.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

• Experience working in a multi-platform environment (e.g., Linux, Windows).

• Experience in developing AND maintaining PowerShell scripts.

• Experience on various cloud platforms (e.g., Azure, AWS, Google, ServiceNow).

• Experience supporting remote offices.

• Certification in Information Technology Infrastructure Library (ITIL).

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

• Create Vision and Strategy.
• Mobilize People.
• Uphold Integrity and Respect.
• Collaborate with Partners and Stakeholders.
• Promote Innovation and Guide Change.
• Achieve Results.

• Ability to communicate effectively in writing.
• Ability to communicate effectively orally.
• Ability to analyze AND resolve complex technical IT problems.

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Indeterminate employees of the Public Service who are at the same or an equivalent group and level may be considered for deployment.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form. Also ensure that your Personal Record Identifier (PRI) is included in your application.

Various assessment tools may be used in this selection process. All communication relating to this process, including email correspondence may be used in the assessment of qualifications identified on the Statement of Merit Criteria.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.