POLICE DISPATCHER TRAINEE

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Note: There is a requirement to attend a virtual career presentation. Candidates who are selected to move forward in the selection process will be contacted after the advertisement closes indicating the specific date and time.

Applications will be accepted online only. Please apply online at www.canada.ca/government-jobs. If you have a disability that prevents you from applying on-line please contact the hiring manager as identified on this poster.

Screening for the OCC training positions occurs through testing. CritiCall is a computer program specifically designed to test the critical knowledge, skills and abilities necessary for success in the high‐stress dispatch environment.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

You must provide proof of your Canadian Citizenship. The original of one of the following documents must be provided for verification:

• Provincial or territorial birth certificate
• Naturalization certificates (issued prior to Jan. 1, 1947)
• Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977)
• Certificates of Retention
• Citizenship certificates

Persons with a priority entitlement may self-refer if interested in the TCO-01 position and will be considered in priority to all other applicants.

Work environment

A 911 Police Dispatcher is responsible for responding to both Police and Emergency 911 calls for service while dispatching RCMP and other emergency responders to incidents in their respective province. This requires a level of multi-tasking simultaneously on a computer with multiple screens/programs while responding to calls on a radio/phone of which some may be highly stressful "life or death" situations. A 911 Police Dispatcher is often exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing. A 911 Police Dispatcher work shift work (24 hours a day, 7 days a week and 365 days a year).

Intent of the process

The intent of the process is to establish a pool of qualified applicants for the training program.

Upon initial appointment as a Police Dispatcher Trainee, continued employment is conditional upon successful completion of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program* will be appointed to a determinate (term) appointment at the TCO-01 group and level.

* The Training Program is comprised of in-class training followed by field coaching. The duration of the training program varies according to the location of the position.

Only the TCO-01 Trainees who successfully complete the training program* will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level. The salary range for PO-TCO-02/LES-TO-02 is from $56,837 to $66,496 per annum.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma, or a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma.

Degree equivalency

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Call-taking or dispatching in a police agency

Experience providing advice or services to the public

Experience working in an environment that requires multitasking*

*Multitasking is defined as the performance of multiple tasks at one time.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

ABILITY TO:

Effectively communicate – oral and written

Recall details such as addresses, phone numbers and licence plates while performing other tasks

Prioritize

Read Maps

Type 40 w.p.m. with less than 5% error rate*

*Please note over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.

NOTE: The above-noted abilities are assessed using CritiCall, a computer program specifically designed to test knowledge, skills and abilities necessary for success in high-stress dispatch environments. For more information, applicants are encouraged to consult: https://criticall911.com/dispatcher-testing/applicants/

COMPETENCIES (as defined in the RCMP Competency Dictionary):

Communication

Composure

Conscientiousness

Develops Self

Flexibility

Meeting Client Needs

Problem Solving

Teamwork

The following may be applied / assessed at a later date (may be needed for the job)

Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)

Work on short notice and overtime to meet operational needs

Conditions of employment

Security clearance (Enhanced reliability status)

Work shift work (24 hours a day, 7 days a week and 365 days a year)

Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing

Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

You MUST clearly demonstrate in writing how you meet the Essential Education, and Experience requirements. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications.

Candidates will be required to provide supervisory references. Candidates who are unable to provide the requested references may be found not qualified should the selection board determine that they are unable to complete its assessment of the candidate.

Random selection may be used to identify which applicants will be assessed or appointed in this appointment process.

A cut-off score may be used and top-down approach may be used at any step if there are sufficient numbers of candidates to meet immediate and anticipated staffing needs.

If your application is selected for further consideration, you will be invited to an on line test session.

The successful applicant will have to obtain an RCMP security clearance. The process also requires a Security/Reliability Interview, a field investigation in matters of credit/finances, education, employment, references, etc.

For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Acknowledgment of receipt of applications will not be sent. We will only contact those who are being considered further.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.