Issues Manager / Issue Advisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

SSC is committed to creating a workplace that is respectful of Canada’s two official languages. The staffing of bilingual positions, with respect to supervision and the provision of common and central services, is the norm in regions designated bilingual for language-of-work purposes. SSC must ensure that it has adequate bilingual capacity to implement its mandate, while respecting the language rights of its employees and those of client departments across the country. Language training is offered to SSC employees who would like to acquire or improve skills in the other official language for developmental or career advancement purposes.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove obstacles without altering the criteria being assessed to allow candidates with functional limitations to fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a Royal Canadian Mounted Police (RCMP) civilian member currently assigned to Shared Services Canada (SSC)? If so, we encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in the Contact information section below for more information.

SSC welcomes applications from eligible Veterans and Canadian Armed Forces (CAF) members. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Work environment

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

Intent of the process

The intent of this selection process is to establish a pool of fully or partially qualified qualified candidates that will be used to staff Issues Manager and Issues Advisor positions (or similar) with various tenures and/or various security requirements.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
- Experience in developing and maintaining collaborative working relationships with client or partners or stakeholders.
- Experience analyzing and editing briefing material for *Senior Management/Executives.
- Experience providing advice and recommendations to *Senior Management/Executives.
- Experience managing *Senior Management's/Executive's priorities, deliverables and deadlines.

Definition:
*Senior Management is defined as Director level (or equivalent) and above.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Note: One or more asset experience qualifications may be considered essential depending on the position being staffed. Meeting one or more of the asset qualifications may be a deciding factor in appointing a qualified candidate from this selection process.

ASSETS QUALIFICATIONS:
- Experience representing a team, an organization or a unit in a working group, committee or project.
- Experience managing or supervising employees, such as assigning work, monitoring performance, providing feedback, and/or managing performance issues.
- Experience using a tracking system to manage day-to-day priorities, workload or deliverables (i.e.: CCM Enterprise, Excel, MS To-Do).
- Experience with Parliamentary Affairs, including the preparation and/or revision of question period notes, briefing materials for Parliamentary Committees and/or responding to parliamentary returns.
- Experience in supporting Human Resources, Procurement or Finance.
- Experience liaising with a Senior Executive Office, (i.e.: CEO, CFO, CIO, CXO, PO, SADMO, ADMO).
- Experience processing or responding to Access to Information and Privacy requests within a Government environment.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

COMPETENCIES:
- Thinking things through
- Showing initiative and being action-oriented
- Working effectively with others
- Demonstrating integrity and respect
- Adaptability

ABILITIES:
- Ability to communicate effectively orally.
- Ability to communicate effectively in writing.
- Ability to work under pressure.

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS:
In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of one or more of the following designated Employment Equity groups: Indigenous peoples, members of visible minorities, persons with disabilities and/or women.

SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

OPERATIONAL REQUIREMENTS:
Depending on the position being staffed, operational requirements could apply such as:
- Availability, willingness and ability to work overtime as required.

WORK LOCATION:
Please note that depending on operational requirements, for some positions the work can be done remotely and therefore virtual work opportunities could be offered.

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the other qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates. Please note that one, some or all of the Asset qualifications could be used at any stage of the staffing process.

Indeterminate employees at the same group and level or equivalent may be considered for deployment, an assignment or a secondment opportunity. If no deployment, assignment or secondment is made, applicants from other groups and levels may be considered in the advertised appointment process.

In order to manage the number of applications in this selection process, management may use top-down or random selection at various steps in this selection process to determine the number of candidates who will continue to the next step.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.