IT Technician or Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

We want you to succeed! Our objective is to identify qualified candidates by fairly assessing their abilities. Assessment accommodations are intended to remove obstacles without altering the criteria being assessed so that all candidates can showcase their capabilities.

Please help us meet our commitment of providing an inclusive and barrier-free environment by letting us know if you require assessment accommodations, including assistance with the application process. Additional information on the assessment format(s) (for example: exam, interview) will be provided at each assessment stage.

As one of Canada's Best Diversity Employers, Agriculture and Agri-Food Canada (AAFC) is proud to celebrate our achievement in creating a diverse, respectful, and positive workplace where all employees are valued and recognized for their unique qualities, ideas, voices and perspectives. We are dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of all Canadians regardless of race, ethnicity, colour, religion, sex, age, disability, sexual orientation, gender identity or expression, socio-economic background or lived experience. By embracing diversity and inclusion, our department ensures broader discussions, better decisions, and a more positive workplace.

Work environment

AAFC is committed to diversity and inclusion. We have several networks dedicated to ensuring that the department continues to grow as an inclusive, accessible, respectful and diverse workplace. All employees are encouraged and welcomed to join the networks and participate in their activities and events.

• The Gender and Sexual Diversity Inclusiveness Network
• The Indigenous Network Circle
• The Managers' Community
• The Persons with Disabilities Network
• The Student Panel of Representatives for Orientation, Unity and Training
• The Visible Minorities Network
• The Women in Science, Technology, Engineering and Mathematics Network
• The Young Professional's Network

Intent of the process

If you don’t immediately receive a job offer at AAFC, qualified candidates will also be placed in a talent pool to be used for staffing similar permanent or temporary positions in the future. The skill specializations, work location, language profile, and security clearance requirements will vary according to the position being staffed.

Positions to be filled: 10

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed, or an acceptable combination of education, training and/or experience.

Note:
Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. Click on the link below to contact the Canadian Information Centre for International Credentials (CICIC).

Degree equivalency

Experience:
A minimum of two years experience working in an IM/IT field in at least one of the following areas:
• IT Infrastructure Operations/Administration
• IT Desktop or Help Desk Support
• System Administration
• IT Service Management
• IT Security Operations, Incident Management and/or IT Security Risk Management.

A minimum of one (1) year experience* contributing to IM/IT projects or initiatives.
*Experience can include volunteer or school work
Experience gathering and documenting business or technical requirements.
Experience implementing and supporting workstations, laptops and peripherals in a networked environment.
Experience in providing end user support and troubleshooting for mobile devices such as smartphones and tablet computers.
Experience providing enterprise level technical support over the phone or via remote assistance within a large-scale organization for a minimum of one year.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Qualifications:
**The following are ASSETS, you will not be eliminated if you do not posses them

• Experience in developing reports using tools such as Crystal Reports or Excel.
• Experience in managing multiple endpoint configurations using an enterprise endpoint management solution/technology in a large-scale enterprise environment.
• Experience in testing, troubleshooting, deploying and reporting on software updates and patches in a large-scale enterprise environment.
• Experience supporting IT acquisition and life cycle management of hardware and software products.
• Experience supporting and maintaining business applications in a multi-user environment.
• Experience implementing and supporting automated solutions.
• Experience supporting High Performance Computing environments.
• Recent* (last 5 years) in supporting specialized scientific or medical equipment and peripherals used in laboratories, fields and scientific research facilities.

Asset Competencies:
Continuous Learning

Operational Requirements:
Ability and willingness to travel may be required for certain positions.
Ability and willingness to work overtime may be required for certain positions.
Ability and willingness to work flexible hours may be required for certain positions.
A valid driver’s license may be required for certain positions.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English essential, English or French essential, Bilingual imperative - BBB/BBB

Information on language requirements

Competencies:
Analytical Thinking
Client Focus
Results Orientation
Teamwork
Oral and Written communication

**Please note your written communication will be assessed throughout your application. Ensure your answers are clear and free from copious grammatical errors.

The following may be applied / assessed at a later date (may be needed for the job)

ITIL Certification:
IT certified professional within industry recognized specialized areas such as but not limited to cloud, cybersecurity, technical support specialist, or other role based specialties.

Agriculture and Agri-food Canada recognizes that the diversity of its employee population contributes to its strength and integrity. We are committed to achieving employment equity and developing a highly capable workforce that is representative of Canadian Society. We encourage women (especially in non-traditional occupations), Indigenous peoples (Aboriginal peoples), persons with disabilities, and members of visible minority groups to apply and declare themselves as part of one or more of the Employment Equity groups as selection may be limited to candidates belonging to one or more of the groups.

Information on employment equity

Conditions of employment

Secret security clearance - In order to be appointed to a position, a Security Clearance (either Reliability level or Secret level) will be required. You will be expected to maintain this clearance throughout the duration of your employment.

Other Conditions of Employment that are bona fide requirements of the position. These may include: Driver’s license, medical examination, etc.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

ASSESSEMENT INFORMATION

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Various assessment tools may be used, such as, standardized tests, interviews, references, board member knowledge, etc.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications.

A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Appointment decisions may be based on one or more of the following criteria:
- Matching of the individual's experience or qualifications to the strengths and weaknesses of the work team.
- Matching of the individual's experience or qualifications to the specific duties of the position being staffed.
- Depth, breadth, type of work-specific experience.
- Level/degree of one or more competencies/qualifications.

A test may be administered.

An interview may be administered.

Reference checks may be sought.

You must provide proof of your education credentials.

Asset qualifications may be used in the determination of those to be given further consideration in the assessment process.

APPLICATION & CORRESPONDENCE INFORMATION

Applications submitted by email will not be accepted. You must apply on-line through www.canada.ca/en/public-service-commission/jobs/services/gc-jobs.html.

Persons with disabilities preventing them from applying on-line are asked to contact the email referenced below under "Contact Information".

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.