Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment

The Detachment Services Assistant provides administrative and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment. This position also provides front counter and telephone assistance, services and information to the general public.

Intent of the process

This process will initially be used to staff one position on an indeterminate basis, and create a pool of qualified candidates. This pool of qualified candidates may be used to staff similar positions with various tenures within the Royal Canadian Mounted Police in Alberta (i.e. indeterminate, term, deployment, acting, assignment and secondment).

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.1

1 Proof of education will be required prior to appointment.

Degree equivalency

Experience in the provision of administrative support services including three of the following: data entry, preparing correspondence, ordering office supplies, filing, or processing mail.
Experience providing service to internal or external clients / general public, via telephone or in person.
Experience using a personal computer and word processing and spreadsheet software.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience in detachment related court duties
Experience working in a law enforcement and/or legal environment.
Experience working with the provincial court system
Training and/or experience in providing financial support services such as the collection and recording of monies received, handling petty cash funds, verifying supplier invoices, preparing invoices.
Experience in maintaining a law enforcement database such as: Police Reporting Occurrence System (PROS) or Canadian Police Information (CPIC).

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability to communicate effectively in writing.
Ability to communicate effectively orally.
Ability to deal effectively with police situations.
Ability to work in a stressful environment.

Showing Initiative
Thinking Things Through
Working Effectively with Others
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Willingness and ability to work in a busy police environment, including exposure to unsettling and/or graphic material.
Willingness and ability to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft).
Willingness and ability to work overtime, as required.
Valid Class 5 driver’s license or the personal mobility normally associated with a valid Class 5 driver’s license.

Conditions of employment

RCMP Reliability Status security clearance.
Those selected must meet and maintain the above condition of employment throughout their employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Volume management strategies may be used.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

We will communicate with applicants by e-mail. Applicants who apply to this selection process must include in their application a valid e-mail address and ensure this address is functional at all times and accepts messages from unknown users. IT IS THE RESPONSIBILITY OF THE CANDIDATE TO ENSURE ACCURATE CONTACT INFORMATION IS PROVIDED AND UPDATED AS REQUIRED.

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

Only online applications are accepted. All job applications must therefore be submitted through the Public Service Resourcing System.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.