Informal Conflict Management Practitioner

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

****NOTE: It is your responsibility as a candidate to submit a COVER LETTER, which clearly outlines how you meet each of the screening qualifications (i.e. education, essential experience and asset qualifications) as well as a resumé which is linked to the information provided in your cover letter.

** Please note that it is not sufficient to only state that the qualification is met or to provide a listing of current or past responsibilities.

**** You must provide CONCRETE EXAMPLES, which illustrate how you meet each qualification.

***For example, the best approach is to use each screening qualification as a heading, and provide a description outlining how that qualification is met. Failure to clearly demonstrate how you meet the screening criteria (education, essential experience and asset qualification) may result in the REJECTION OF YOUR APPLICATION.

****Candidates who are missing information or submit incomplete information could be screened out.

For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure that this address is functional at all times and accepts messages from unknown users.

All job applications must be submitted through the www.jobs.gc.ca system.

Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location, Fredericton, N.B.

Please note that candidates (including persons employed in the Public Service) will not be considered to be in travel status or on government business and travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

** PLEASE ENSURE THAT YOUR EMAIL ADDRESS IN YOUR WWW.JOBS.GC.CA PROFILE/ACCOUNT IS ACCURATE AND UP TO DATE, AS THIS IS THE ADDRESS WE WILL USE TO CONTACT YOU.
**IF IT IS NOT ACCURATE, YOU RISK MISSING IMPORTANT NOTIFICATIONS. WE USE THE CONTACT INFORMATION GENERATED BY THE SYSTEM, NOT INFORMATION THAT IS FOUND ON YOUR RESUME/COVER LETTER.

Work environment

• Are you looking for a rewarding career with a great working environment? Here are a few reasons to work for the RCMP:

- Worry-free parking;
• - Free use of RCMP facilities such as weight room.
• - An inclusive work environment committed to employment equity;
• - Attractive compensation package including sick leave, family-related leave, heath/dental plans, pension plan, and possibility of flexible work hours. For more information regarding benefits, please see the link to the collective agreement provided at the top of the poster.

As an employer of choice for over 26,000 men and women, the RCMP promises a career like no other. With almost 150 years of tradition and service, the RCMP is Canada’s national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities.

• The RCMP recognizes the diversity of its workforce and is committed to providing a respectful workplace free of harassment, discrimination and other forms of disrespectful behavior.

Intent of the process

The immediate need is to staff one position on an indeterminate basis.

A pool of qualified candidates may be established to staff similar temporary, and/or permanent positions.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter "which clearly outlines how you meet each of the screening qualifications (i.e. education, essential experience and asset qualifications)"

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

• Graduation with a degree from a recognized post-secondary institution with acceptable specialization in human resources management, labour or industrial relations, psychology, public or business administration, organizational development, education sciences, social sciences, sociology, or in any other field relevant to the work to be performed or an acceptable combination of education, training and/or experience.

Note: The course for the specialization must be acceptable and must have been taken at a recognized post-secondary institution, but not necessarily within a degree program in the required specialization.
AND
• A minimum of one hundred and twenty (120) hours of training of informal conflict management/alternate dispute resolution training applicable in a workplace setting, which must include sixty (60) hours of mediation skills training.
Note: In your application, please include the course provider, the course title, the date of completion and the number of hours of training. Documented proof must be provided.

Degree equivalency

Recent* and significant** experience in providing informal conflict management services in a workplace setting including conflict coaching, facilitated discussions/mediation, and group interventions as a third party neutral.

Experience in delivering training relevant to conflict management.
Recent* and significant** experience in providing advice to management on matters related to effective workplace conflict prevention or management.

* Recent means the experience was gained within the last five (5) years.

**Significant means to the depth and breadth of the experience normally acquired in providing a full range of informal conflict management services in the workplace for a period of approximately two (2) years. However, a shorter duration may be considered based on demonstrated complexity and diversity of work handled, scope of work, and/or level of direct responsibility for a wide variety of complex files and/or project. Clear and specific examples, as well as date ranges (month/year) and where the related experience was gained must be provided by the candidates in their application.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS
• Certificate or degree from a recognized post-secondary institution in Conflict Resolution.
• Group intervention training applicable to a workplace setting.
• Completion of Conflict Coaching training with an evaluation of ‘competent’.
(In your application, please include the course provider, the course title, the date of completion and the number of hours of training).
• CERTIFICATION: Chartered Mediator designation from the ADR Institute of Canada, Inc.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Knowledge of the informal conflict resolution processes and formal recourse mechanisms in the Federal Public Service.

Knowledge of the principles and approaches of interest-based dispute resolution.

Knowledge of Federal Public Service legislation, policies relevant to conflict resolution, human rights and harassment matters.

Ability to deliver presentations.
Ability to conduct workplace intervention including conflict coaching, facilitated discussion and mediation.
Ability to communicate effectively, both orally and in writing.
Ability to plan, organize and prioritize own work load.
Ability to work under pressure.

Thinking things through
Showing initiative and being action-oriented
Working effectively with others
Demonstrating integrity and respect
Communications
Client service orientation
Business acumen
Judgment

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS
Employees may be required to travel as necessary.
Employee may be required to work overtime on short notice.

Conditions of employment

Reliability Status security clearance - of the RCMP.

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

Valid driver’s license.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.