Hearing Officer, Pre-Hearing Case Coordinators

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

🌟Diversity and Inclusion is important to us at VRAB!

Veterans Review and Appeal Board is committed to building a diverse workforce that is representative of the Canadian population through equitable and accessible employment practices. We strive to achieve an inclusive and open work environment that embraces a variety of perspectives where accessibility is a central pillar to all. These qualities help us make a positive impact in the lives of our increasingly diverse clientele, in a workplace where everyone’s contributions are valued.

Veterans Review and Appeal Board is seeking talent from a wide range of communities, identities, and backgrounds. We value the experience of diverse groups of women, men, and gender diverse people. Using a Gender-based Analysis Plus lens, we recognize that there are multiple characteristics that intersect and contribute to our social and professional identity. These include race, ethnicity, religion, age, mental or physical disability, sexual orientation, education, veteran status, and more. The interaction between these factors has a positive influence on how you, as an employee, help us develop, implement, and deliver the services and benefits we provide. We are committed to establishing a workplace culture that is accessible by design to ensure that all employees are fully supported to flourish in their roles.

We welcome members of equity seeking groups to apply and recognize that the current Employment Equity Act does not fully encompass all equity seeking group members. If you are a member of the groups indicated in the Employment Equity Act, we respectfully request that you self-declare during this process. These groups include women, aboriginal persons, persons with disabilities and members of a visible minority community.

📢Ready to Apply? Here’s how to do it! 📢

1. Click on - apply online - at the bottom of the screen!

2. Give yourself the best chance to succeed! If you require any assistance, or for information on how to apply in an alternate format due to a disability, please contact the email address indicated in the "Contact information" section below prior to the Closing Date.

3. You will be prompted to answer questions concerning the essential education and experience qualifications and, other qualifications.

4. Tips for responding to questions:
▶ When responding please clearly demonstrate HOW, WHEN, and WHERE each qualification was met and provide examples.
▶ Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
▶ Each example should include when the example took place, background of the situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

Work environment

EVERYONE IS WELCOME:
Veterans Review and Appeal Board (VRAB) is committed to building an inclusive workforce with a diversity of experience, perspectives, and backgrounds that represents Canada now and in the future. We are passionate about fostering a workplace where all people feel welcome, can reach their full potential, and contribute their unique perspectives and experiences to the success of the team.

Intent of the process

The intent of this process is to create a pool or partially assessed pool of candidates to fill similar or identical positions with various language requirements, durations (term, indeterminate, assignment, secondment, acting appointment and deployment) and conditions of employment in Veterans Review and Appeal Board.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
ED1 - A secondary school diploma

Degree equivalency

Experience:
EX1 - Experience in providing clerical or administrative support services in an office environment
EX2 - Experience in using Microsoft Office (Word, Excel or Outlook)
EX3 - Experience in responding to inquiries, both in-writing and verbally

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative CBC/CBC, CBB/CBB
English Essential

Information on language requirements

Abilities:
AB1 - Ability to analyze and problem solve
AB2 - Ability to manage multiple tasks and changing priorities to meet tight deadlines*
AB3 - Ability to communicate effectively orally
AB4 - Ability to communicate effectively in writing*

*Please note: These abilities will be assessed on the application.

Personal Suitabilities:
PS1 - Effective interpersonal skills
PS2 - Dependability
PS3 - Judgement**

**Please note: This personal suitability will be assessed in the application.

The following may be applied / assessed at a later date (may be needed for the job)

Education:
AED1 - Graduation with a bachelor’s degree or diploma from a recognized post-secondary institution

Degree equivalency

Experience:
AEX1 - Experience as a member of the Canadian Armed Forces
AEX2 - Experience working in an administrative tribunal
AEX3 - Experience in coordinating logistics for meetings including in person and virtual
AEX4 - Experience working in a production or operational environment
AEX5 - Experience in using medical and legal terminology

Organizational Needs:
The Veterans Review and Appeal Board is committed to maintaining a representative workforce reflective of Canadian society. In support of achieving a diversified workforce, qualified candidates who self-declare in a staffing process as members of Indigenous peoples, persons with disabilities, members of a visible minority and/or women may be selected for appointment to fulfill organizational needs.

Operational Requirements:
- Must be willing to work occasional overtime evenings and weekends, sometimes with little or no notice
- Must be willing to use a mobile device

Conditions of employment

Reliability Status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

📢 Assessment Format 📢

Step 1: Online application questions
▶ When you apply for this process you will be assessed on most essential merit criteria (education, experience and competencies) by the answers you provide in your online application. As a result, please ensure you allow yourself a significant amount of time to complete this application.
▶ You must meet the essential education and experience qualifications to move forward to the assessment phase.

Step 2: Assessment
▶ You are entitled to participate in the appointment process in the official language of your choice, and you will be asked to indicate your preferred official language of correspondence in your application.
▶ An interview will be administered.
▶ Reference checks, as well as reviews of past performance appraisals, may be conducted.
▶ You will be asked to provide proof of education credentials at a later date.
▶ A new Public Service Commission unsupervised language test of reading and written expression for Levels B or C may be used to assess candidates second language evaluation as part of this process.
Link to further information: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service.html

It is your responsibility to ensure that your email and contact information are maintained with the hiring board. All communication for this process will be sent by email and it is your responsibility to verify your messages regularly.

Education and/or Experience factors in the asset qualifications may be used for screening. Applicants should clearly demonstrate on their application if they meet any of the education and/or experience asset qualifications. One or more asset qualifications may be used during the screening to manage the volume of applications.

PLEASE NOTE: All information must be provided through the “apply online” application process. Do not fax, mail, email or drop-off a hard copy application as these will not be accepted. To apply in an alternate format due to disability, you must contact the email address indicated in the "Contact information" section below PRIOR to the Closing Date.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.