Administrative Services Agent

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Veterans Affairs Canada is committed to building a diverse workforce that is representative of the Canadian population through equitable and accessible employment practices. We strive to achieve an inclusive and open work environment that embraces a variety of perspectives where accessibility is a central pillar to all. These qualities help us make a positive impact in the lives of our increasingly diverse clientele, in a workplace where everyone’s contributions are valued.

Veterans Affairs Canada is seeking talent from a wide range of communities, identities, and backgrounds. We value the experience of diverse groups of women, men, and gender diverse people. Using a Gender-based Analysis Plus lens, we recognize that there are multiple characteristics that intersect and contribute to our social and professional identity. These include race, ethnicity, religion, age, mental or physical disability, sexual orientation, education, veteran status, and more. The interaction between these factors has a positive influence on how you, as an employee, help us develop, implement, and deliver the services and benefits we provide. We are committed to establishing a workplace culture that is accessible by design to ensure that all employees are fully supported to flourish in their roles.

We welcome members of equity seeking groups to apply and recognize that the current Employment Equity Act does not fully encompass all equity seeking group members. If you are a member of the groups indicated in the Employment Equity Act, we respectfully request that you self-declare during this process. These groups include women, aboriginal persons, persons with disabilities and members of a visible minority community.

Candidates may not be solicited for incomplete or possible missing information. Resumes may be used as a secondary source to validate the experience and education described in the screening questions.

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education and experience qualifications and, if applicable, other (nonessential) qualifications.

Please note, within this application is the Unsupervised Internet Test (UIT) 208 Cognitive Ability Level 1 which you will be asked to complete before you are able to submit your application. It consists of 20 multiple choice questions and will take approximately an hour to complete. This evaluation will be to assess the Ability to Problem Solve.

It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples.

INSTRUCTIONS
When recording your examples, be sure you:
• Provide concrete, specific examples of actions that speak directly to the experience sought.
• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
• Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

Work environment

EVERYONE IS WELCOME: Veterans Affairs Canada (VAC) is committed to building an inclusive workforce with a diversity of experience, perspectives, and backgrounds that represents Canada now and in the future. We are passionate about fostering a workplace where all people feel welcome, can reach their full potential, and contribute their unique perspectives and experience to the success of the team.

Intent of the process

The intent of this process is to create a pool or partially assessed pool of candidates to fill similar or identical positions with various language profiles, durations (term, indeterminate, assignment, secondment, acting appointment and deployment) and conditions of employment in Veterans Affairs Canada.

The immediate need is to staff 1 position in Comox, BC.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
ED1 - Successful completion of two years of secondary school or employer-approved alternatives.

Employer approved alternative is acceptable experience which is defined as:
Experience working in an office environment that requires tasks such as: typing, filing, sending and replying to e-mail, answering telephone inquiries, etc,

Degree equivalency

Experience:
EX1 - Experience providing service to clients by telephone, in person or in writing in an office or virtual settings.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative BBB/BBB

Information on language requirements

Abilities:
AB1 - Ability to communicate orally.
AB2 - Ability to communicate in writing*.
AB3 - Ability to problem solve*
AB4 - Ability to prioritize*
AB5 - Ability to perform essential clerical tasks.

*Please note: These abilities will be assessed within the application.

Personal Suitabilities:
PS1 - Dependability
PS2 - Judgement
PS3 - Interpersonal Relations

The following may be applied / assessed at a later date (may be needed for the job)

Experience:
AEX1 - Experience as a member of the Canadian Armed Forces.
AEX2 - Experience in using spreadsheet software (i.e., Excel, Numbers, etc)

Organizational Needs :
In support of achieving a diversified workforce, consideration may be given to candidates who self-identify as belonging to one (1) of the designated employment equity groups under the Employment Equity Act: women; Aboriginal peoples; visible minorities; persons with disabilities.

Operational Requirements:
• Administrative staff are assigned to a primary work location but may be required to work at various locations and travel between these locations.
• Consent to be deployed or assigned within the area of the office, as per the organizational needs.
• Must be willing to occasionally officially represent the Department at functions such as information fairs, commemorative events, etc.
• May be required to work overtime.

Conditions of employment

Reliability Status.

Tests

Cognitive Ability - Level 1

Applicants must complete the Unsupervised Internet Test of Cognitive Ability - Level 1 as part of the screening for this selection process. This test assesses general problem solving and reasoning ability. You will have 60 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Unsupervised Internet Test of Cognitive Ability - Level 1

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

It is your responsibility to ensure that your email and contact information are maintained with the hiring board. All communication for this process will be sent by email and it is your responsibility to verify your messages regularly.

Education and/or Experience factors in the asset qualifications may be used for screening. Applicants should clearly demonstrate on their application if they meet any of the education and/or experience asset qualifications.

One or more asset qualifications may be used during the screening to manage the volume of applications.

Candidates will be asked to provide proof of their education credentials at a later date.

Candidates may be asked to provide proof of Canadian Citizenship at a later date.

When you apply for this process, please keep in mind that most essential merit criteria (education, experience and competencies) will be assessed by the answers you provide in your online application. As a result, please ensure you allow yourself a significant amount of time to complete this application.

An interview and/or written exam may be administered.

Reference checks may be sought.

The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.

PLEASE NOTE: All information must be provided through the “apply online” application process. Do not fax, mail, email or drop-off a hard copy application as these will not be accepted. To apply in an alternate format due to disability, you must contact the email address indicated in the "Contact information" section below PRIOR to the Closing Date.

A new Public Service Commission unsupervised language test of reading comprehension and written expression for Levels B or C may be used to assess candidates second language evaluation as part of this process. Link to further information: https://www.canada.ca/en/public-service-commission/corporate/about-us/letters-heads-human-resources/new-psc-unsupervised-test-written-expression-level-b-c-20-10.html

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.