IM/IT Opportunities!

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

*** NOTE: Candidates MUST submit their application through the online system available at: GC jobs. Applications submitted in any other format will not be accepted. If there are limitations or special circumstances preventing you from submitting your application via the PSRS online portal, you must contact us AND receive approval to apply via an alternate means PRIOR to the closing date.

When submitting your application, you will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences Qualifications). While Asset Qualifications only require a yes or no reply, candidates will be asked to provide additional information regarding the asset qualifications they meet if selected to advance.
Please note that there is a 4000 character limit per answer.

When answering the screening questions, remember that the assessment board cannot make assumptions about your Education and Experience. It is not sufficient to say that you have the required qualifications or to list your current or past responsibilities. Rather, you must provide concrete examples with significant details to explain WHEN, WHERE and HOW you acquired each qualification. This is similar to what would be expected of you when asked to provide a concrete example of a particular situation in the context of an interview.

Candidates must also submit a resume with their application, which will only be used to validate the information provided in their answers to the screening questions.

The ability to communicate effectively in writing could be assessed through pre-screening questions.

Should your responses to the pre-screening questions contain insufficient details to demonstrate that you meet the screening criteria, your application will not be given further consideration in this process. Candidates will not be solicited for incomplete or possible missing information.

In order to meet our organizational needs, a preference may be given to members of Employment Equity groups: Persons with a disability, indigenous persons, members of visible minorities or women.

🎥 For tips on how to apply, check out this video:
http://www.youtube.com/watch?v=0GW7P3g9hhIl

Work environment

The Information, Science and Technology Branch (ISTB) of the CBSA supports the management of Canada's border through the strategic development, application and oversight of information management, technology systems and the delivery of science services.

ISTB’s strength lies in its people. We attract, develop, promote and retain the best people, offering them a safe work place with equal opportunity to succeed in a dynamic and positive atmosphere.
Use the information below to help you determine which types of work environments and directorates are of interest to you as it will help you to answer the questions that will follow. The ISTB is structured as follows:

Strategic Management and Support Services
Responsible for the strategic, analytical and advisory capacity of the Branch’s corporate functions in relation to IT finance and vendor management, people management, and IT asset management. Establishes the Branch’s enterprise IT vision, manages information technology planning and budgeting processes, and is responsible for reporting to central agencies regarding CBSA IT expenditures.

Enterprise Collaboration and Digital Services
Provides the holistic management of the Enterprise Information program, Enterprise Products and Capabilities, Customer Digital Service experience, Internal and External users system support and Cybersecurity (aka IT Security) for the Agency.

Science and Engineering
Ensures that the Agency leverages science and technology and provides sound advice to support business decisions.

Projects and Service Management
Supports the Agency’s mandate to provide integrated border services through the provision of overarching project and service management of all IT and IT enabled projects, initiatives and services across all business lines.

Border Technologies Innovation
Accelerates evaluation and deployment of new technologies, increases organizational agility and advances CBSA’s Transformation and Renewal Agenda.

IT Solutions and Operations
Provides IT systems and services to enable the business of the Agency to be transacted through client-focused, high availability and performing IT solutions.

Intent of the process

A pool of partially or fully qualified candidates may be established from this inventory and may be used to staff similar positions in various locations, with various tenures, various linguistic profiles as well as various security clearances within the Canada Border Services Agency.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.
Note:
1.Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2.Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3.At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
- English Essential
- Bilingual Imperative BBB/BBB
- Bilingual Imperative CBC/CBC
- English or French Essential

Information on language requirements

EXPERIENCE

IT-01:
•Experience working within a team.
•Experience in designing, developing, integrating, deploying, and/or maintaining software, hardware, or network systems.
•Experience working in an Information Management and Information Technology (IM/IT) environment.

IT-02:
•Recent* experience working in an IM/IT environment focused on analyzing IM/IT requirements, delivering IM/IT solutions or providing IM/IT support.
•Recent* experience providing technical support, service and control for software, hardware, or network infrastructure.
•Experience contributing to one or more IM/IT projects or activities.

IT-03:
•Recent* experience in providing technical analysis, advice and recommendations on IM/IT systems, products and services.
•Recent* experience in the design, development, testing and support of at least two (2) IM/IT solutions.
•Experience with supporting multiple operational IM/IT projects or initiatives simultaneously.

IT-04:
•Recent* and significant** experience working collaboratively with multi-disciplinary teams on IM/IT projects or initiatives.
•Recent* and significant** experience in researching, developing, implementing, or evaluating IM/IT policies, directives, standards, and frameworks.
•Recent* and significant** experience providing technical analysis, advice and recommendations on IM/IT systems, products and services.

IT-05:
•Recent* and significant** experience leading or managing one or more of the following: IM/IT strategies, projects, products or services.
•Significant** experience providing strategic advice, briefings and recommendations to senior management in response to critical operational issues or high-risk matters.
•Significant** experience managing human*** and financial**** resources.

* Recent experience refers to experience normally acquired within the last five (5) years.
** Significant experience is defined as experience associated with having performed a broad range of related activities which would normally be acquired over a period of three (3) years in the daily management of IT issues.
*** Human resources management is defined as supervision of staff, including resource planning, staffing, assigning and managing work, assessing and managing performance, and developing and implementing training and staffing plans. Applicants must also indicate the number of employees they supervised directly.
**** Financial resources management is defined as management and accountability for a budget, including responsibility for financial planning, forecasting and reporting. Applicants must also indicate the size of the budget they managed directly.

COMPETENCIES
•Collaborate with partners and stakeholders (all levels)
•Achieve results (all levels)
•Uphold integrity and respect (all levels)
•Communication skills (written and orally) (all levels)
•Critical thinking and analysis (lT-03 to IT-05 only)
•Leadership and planning (lT-03 to IT-05 only)
•Promote innovation and guide change (IT-04 and IT-05 only)

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications

ASSETS CERTIFICATIONS
•Information Technology Infrastructure Library (ITIL).
•Project Management Professional (PMP) or Prince II Certification.
•Agile Certified Practitioner (PMI-ACP).
•Certified Scrum Master (CSM).
•Certified Information Systems Security Professional (CISSP).
•Certified Cloud Security Professional (CCSP).
•Certified Information Systems Auditor (CISA).
•Other relevant certifications.

ASSETS EXPERIENCE
•Experience as a Technical Business Analyst.
•Experience in IT Database Management (DBM)
•Experience in IT Business Line Advisory Services (BLS).
•Experience in IT Software Solutions (SS).
•Experience in IT Infrastructure / Operations (I/0).
•Experience in Testing.
•Experience in IT Security (ITS).
•Experience in the execution of IT Security assessment activities as part of a certification and -accreditation or security assessment and authorization program.
•Experience in the production of threat & risk assessment reports.
•Experience working in an IT Security Operations Center.
•Experience in writing IT Security policies, directions and guidelines.
•Experience in the Internet of Things (IoT).
•Experience in System Development Life Cycle (SDLC) Methodologies.
•Experience with the Life-Cycle Management Framework (SLMF).
•Experience with software development life cycle methodologies used to develop IT solutions (Waterfall, Agile, etc.).
•Experience with emerging IT technologies such as Edge Computing, 5G, Quantum Computing and/or Cybersecurity.
•Experience in liaising with clients, partners and external vendors to resolve issues and recommend next steps.
•Experience providing advice and guidance on security related policy, guidance, and procedures related to IT technologies.
•Experience leading or managing one or more of the following: information technology (IT) strategies, projects, products or services.
•Experience managing human and financial resources.
•Experience in IT Continuity.

Conditions of employment

A valid Reliability security clearance; or
A valid Secret security clearance: or
Other depending on the position being staffed.

Other conditions of employment may be used as needs arise.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Please identify clearly for which group and level (s) you are submitting an application.

You may be referred for several positions.

A variety of assessment tools may be used to identify the right-fit candidate.

Persons are entitled to participate in the official language(s) of their choice.

Candidates must meet all the essential qualifications to be appointed to a position.

In the context of this inventory, it has been determined that communicating by email is the most efficient way to contact you. Therefore, candidates should include 2 valid email addresses that accept emails from unknown users (some email systems block these types of email). It is the responsibility of the candidate to ensure accurate information is provided and updated as required. If you do not wish to receive your correspondence by e-mail, it is also your responsibility to inform us.

Indeterminate employees of the public service may be considered for deployment based on the group and level of their substantive position.

We thank all those who apply.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.