Tenant Services Assistant

Important messages

Giving you the best chance to succeed!
At Public Services and Procurement Canada (PSPC) we are committed to running inclusive and barrier-free recruitment processes.

If you have a limitation that may impact your performance at any steps of the assessment process (such as during a written test or an interview), you may request an accommodation. Assessment accommodations are designed to remove barriers, and to ensure that candidates with limitations can fully demonstrate their abilities. Should you wish to be accommodated, please direct your inquiry to the contact identified at the bottom of this poster. All information received in relation to accommodation will be kept confidential.

For more information on assessment accommodation visit the following website: https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page.html

Work environment

𝗪𝗲 𝗮𝗿𝗲 𝗢𝗻𝗲 𝗣𝗦𝗣𝗖!
Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies, and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.

At PSPC, our approach to inclusion is simple: we are committed to achieving a competent and representative workforce that reflects the diversity of the Canadian population we serve, and strive to create a welcoming, respectful, and inclusive environment that enables collaboration and innovation. When you succeed, we all succeed.

Intent of the process

This process will establish a pool of qualified candidates that may be used to staff similar positions with various tenures within PSPC (indeterminate, term, acting, assignment, or secondment).

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

VERY IMPORTANT NOTE:
You must answer all screening questions, as they will be used to assess your ability to communicate effectively in writing and your Thinking Things Through competency, along with other merit criteria.

Please ensure you also describe in detail using concrete examples, how you meet the experience and education required. It is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities. If you do not fully complete the screening questions as instructed, or fail to provide sufficient and appropriate information, it may result in your elimination from the process.

Education:
- Successful completion of two years of secondary school or employer-approved alternatives*.
*The employer-approved alternatives to two years of secondary school are:
• A satisfactory score on the Public Service Commission test approved as an alternative to two years of secondary school; or
• An acceptable combination of education, training and/or experience.

Degree equivalency

Experience:
- Experience using the MS Office Suite (Excel, Word, and Outlook).
- Experience trouble-shooting common office equipment (such as printers, scanners, audio visuals, boardroom equipment, etc).
- Experience providing administrative support services in an office environment (such as filing, scheduling, distributing information within the office, entering/tracking info in databases, tracking budget expenses).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Operational Requirements:
- Willingness and ability to work on-site (on-site presence is required).

- Physical Conditions – willingness and ability to do the following:
a. Bend and crouch to lift and carry heavy materials weighing up to 25kg
b. Perform considerable physical activities such as walking, standing for long periods of time

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Competencies:
- Thinking Things Through.
- Excellence Through Results – Delivering Through own Work, Relationship, and Responsibilities.
- Values and Ethics – Serving Through Integrity and Respect.
- Client Service Level 1.

Abilities:
- Ability to communicate effectively orally and in writing.
- Ability to perform general clerical and administrative functions.
- Ability to prioritize and multi-task.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:
- Experience in a coordination role (ex. scheduling contractors, coordinating events, managing projects, managing personnel).
- Experience shipping and receiving.
- Experience with inventory control (managing an electronic database, tracking, reporting, etc.).

In support of achieving a diversified workforce, consideration may be given to candidates, who, at the time of application, self-declare* as belonging to one of the following designated Employment Equity groups: Women, Indigenous (Aboriginal) Peoples, Persons with Disabilities and Members of Visible Minorities.

* We therefore encourage you to self-declare during the online application process by selecting the appropriate box under the Employment Equity section.

For further details, please refer to the “Other information” section.

Information on employment equity

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Candidates who apply on this selection process must include in their application a valid e-mail address and to make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). It is the candidate's responsibility to provide any changes to their personal information to the contact indicated on this job advertisement.

Failure to respond to communications may be construed as a withdrawal from this process.

Please note that in addition to all assessment methods, correspondence and communication in relation to this selection process may also be used to assess certain qualifications.

Applicants with disabilities: Should you require a technical aid or an alternative method of assessment to ensure an equitable assessment of your qualifications, please indicate so in your application.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement.

Consideration of the depth and breadth of any of the qualifications may be a determining factor in the appointment process.

Experience will be evaluated against depth and breadth of activities, and the complexity and diversity of the activities. Top down consideration of experience may be used.

Candidates must meet the essential qualifications to be appointed to a position. Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process. Top-down consideration of scores at any stage of this process may be used to determine the number of qualified candidates who will be considered further in the process.

Indeterminate employees at the same group and level or equivalent may be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

Public service employees found qualified in this process may be considered for acting, assignment, deployment or secondment.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.