Various Office Support Positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Canada Border Services Agency is committed to providing a diverse workforce reflective of the population we serve. Where an Employment Equity (EE) gap exists at the time of appointment, consideration may be given to qualified candidates self identifying as belonging to one or more of the following EE groups: women, Indigenous peoples, persons with disabilities or visible minorities. Therefore, we encourage candidates to indicate voluntarily on their application if they are a member of one of these groups.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for immediate and future vacancies. As positions become available, applicants meeting the required level will be pulled from the inventory. Applicants may or may not need to meet assets in order to be contacted for the opportunity.

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APPLICATION PROCESS
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All applications must be submitted electronically through the online system available at: GC jobs. If there are limitations or special circumstances preventing you from submitting your application via the online portal, you must contact the contact person responsible for this process PRIOR to the closing date and receive approval to apply via an alternate means.

Within your application, you will be required to:
• Demonstrate how you meet the EDUCATION and each of the EXPERIENCE criteria listed in the ESSENTIAL QUALIFICATIONS section. Applicants must clearly demonstrate in their online application via screening questions, how they meet the essential education and experience qualifications in the text boxes provided and include the duration, position tittle, and employer/organization the qualification was acquired.
• Check “yes” or “no” to any asset qualifications questions you meet. These may be further assessed in the process.
• Check “yes” or “no” to any additional questions about language and location preferences that are applicable.
• Copy and paste resume in your online application

IMPORTANT NOTE: You may save your application as a draft and return to it at a later date. Your application must be completed and submitted prior to the closing date. Partially completed applications, or those in draft cannot be considered.

Note that this poster is one of a series (with varying posting dates) that will be used to create a regional Employment-Equity-based qualified pool for various locations. The same assessment tools will be applied to all 7 processes. Consequently, candidates who applied to and screened-in for these processes will only be assessed once. The process numbers are the following:
• 2022-EA-PAC-COLL-CR_04-841
• 2022-EA-PAC-COLL-CR_04-842
• 2022-EA-PAC-COLL-CR_04-843
• 2022-EA-PAC-COLL-CR_04-844
• 2022-EA-PAC-COLL-CR_04-845
• 2022-EA-PAC-COLL-CR_04-846
• 2022-EA-PAC-COLL-CR_04-847

Duties

Various Office Support positions:
Provide assistance to staff and managers in a wide range of capacities, depending on the needs of the organization and as it relates to a particular work unit. Some positions require working as part of a team and some positions are more autonomous.

The duties may include, but are not limited to, the following:
• Be the first point of contact for telephone calls, email messages, or in person enquiries;
• Receive, register, compile and distribute documents, and correspondence;
• Maintain files, records, databases, control/tracking and other reference systems;
• Make arrangements and ensure follow-up for logistical services (travel and meetings);
• Provide general office support services such as word processing, maintaining the office and filing systems, and ordering office supplies;
• Create contracts and purchase orders for the purchase of goods and services;

Field Communications Officer positions:
The Field Communications Officer (FCO) works rotational shifts within the Operational Communications Centre, a 24-hours a day, 7-days a week operation and may work alone at times. The duties of a FCO includes operating a multi-channel radio dispatch system; clear and concise communication while effectively managing the telephone systems; access and usage of various databases, including CPIC (Canadian Police Information Center); and relaying the results to the individuals working in the field.

As a first point of contact for the Agency, this position responds to internal and external stakeholder inquires and facilitates communication between partner agencies and CBSA operations during emergency situations while following established protocols.

Secret Security Clearance required for this position*

Work environment

Are you willing to work in an armed law enforcement environment?

Do you want to be part of a dynamic organization that promotes a continuous learning environment; provides interesting and challenging developmental opportunities?

The Canada Border Services Agency (CBSA) is Canada's second largest law enforcement organization, working 24/7 to protect Canada's borders by preventing high-risk people and goods from crossing into Canada while facilitating legitimate trade and travel, with over 15,000 employees working across Canada.

Intent of the process

This process is anticipatory. A pool of qualified candidate may be established and maybe used to staff the following positions (list not exhaustive) in various designated workplaces across the Pacific Region:
• Administrative Assistant
• Administrative & Operation Assistant
• Business Support Clerk
• CANPASS Clerk
• Claims Processing & Casual Refund Clerk
• Field Communications Operator
• Human Resources Assistant
• Marine Enforcement Clerk
• Office Assistant
• Operational Support Clerk
• Program/Project Support Clerk
• Senior Long Room Clerk
• Travellers Service Representative

A pool of qualified candidates may be established to staff similar positions within the Pacific Region.

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LOCATIONS
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The designated workplaces of the positions to be staffed are Abbotsford (British Columbia), Aldergrove (British Columbia), Burnaby (British Columbia), Delta (British Columbia), Kingsgate (British Columbia), Osoyoos (British Columbia), Prince Rupert (British Columbia), Richmond (British Columbia), Surrey (British Columbia), Tsawwassen (British Columbia), Vancouver (British Columbia), Victoria (British Columbia), Whitehorse (Yukon).

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Successful completion of two years of secondary school or employer-approved alternatives (see Note i).

(Note i) The employer-approved alternatives to two years of secondary school are:
• A satisfactory score on the Public Service Commission test approved as an alternative to two years of secondary school; or
• An acceptable combination of education, training and/or experience.

Note: Proof of an educational credential that is higher than the education required may be acceptable. For example, proof of a bachelor's degree may be acceptable when two years of secondary school diploma is required.

Degree equivalency

EXPERIENCE:
For ALL positions:
EX1 – Experience in providing administrative/client support services in a work environment.

EX2 – Experience using word processing and email software, such as MS Office Suite applications.

EX3 – Experience in providing services to the public, either in person or over the phone.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
• English Essential
• Bilingual Imperative BBB/BBB
• Bilingual Imperative CBC/CBC

Information on language requirements

Field Communications Operator positions will also require:
EX4 – Experience with cash or cashier handling duties.

ABILITIES AND SKILLS:
A1. Ability to perform clerical duties.
A2. Ability to communicate effectively orally.
A3. Ability to communicate effectively in writing.

Field Communications Operator positions will also require:
A4. Ability to listen and discern what information is significant and/or relevant.

PERSONAL SUITABILITY:
PS1. Teamwork
PS2. Service orientation
PS3. Judgement/reasoning skills
PS4. Attention to details

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFCIATIONS:
AQ1: Possession of a certificate or diploma from a recognized post-secondary institution in a program relevant to the work to be performed.

AQ2: Significant experience (See Note ii) in providing administrative support services in an office environment.

AQ3: Experience working in an enforcement or security organization.

AQ4: Experience working in a federal government department under the Public Safety portfolio.

AQ5: Experience using the Travellers Entry Processing System (TEPS).

AQ6: Experience using Reflection Workspace – Accelerated Commercial Release Operations Support System (ACROSS).

AQ7: Experience using Reflection Workspace – Customs Commercial System (CCS).

AQ8: Experience using Critical Support Services (CSS).

AQ9: Experience using Document and Exhibit Control System (DECS).

AQ10: Experience with computerized accounting and financial reporting systems, such as SAP/CAS, Oracle, Sage 300, etc.

AQ11: Experience using computerized cash systems.

AQ12: Experience providing financial support services.

AQ13: Experience in cash management such as reconciliation, cashing out at the end of the day, coin orders, balancing floats and computer cash systems.

AQ14: Experience providing records management services (services may include, but are not limited to, indexing, cross-referencing, filing, retrieving, retaining, archiving or destroying data).

AQ15: Experience organizing meetings and/or other events.

AQ16: Experience in providing reception/front-desk services.

AQ17: Experience making travel arrangements and/or processing travel claims on behalf of others.

AQ18: Experience working in a mailroom or shipping facility.

AQ19: Experience providing administrative support services in telecommunications.

AQ20: Significant experience (See Note ii) using MS Excel (e.g. macro, pivot tables, advanced formulas, etc.)

AQ21: Significant experience (See Note ii) using Microsoft applications, including Word, Excel and Outlook and Calendar.

(NOTE ii) Significant experience would normally be acquired with daily use over a period of approximately 6 months.

ORGANIZATIONAL NEEDS:
To address under-representation of Employment Equity groups, preference MAY be given to qualified individuals of an Employment Equity designated group: women, Indigenous peoples, persons with disabilities or visible minorities.

Conditions of employment

For all positions:
• Possess and maintain a valid Reliability Status security clearance. Some position may require a Secret security clearance.

The following may be required for certain positions:
• Obtaining and maintaining Restricted Access (e.g. Airport Restricted Access).
• Willingness and ability to work overtime, sometimes on short notice.
• Willingness and ability to work various shifts, including evenings, weekends and statutory holidays.
• Willingness and ability to travel.
• Possess and maintain a valid driver’s license that allows the holder to drive a motor vehicle in Canada.
• Willingness to operate a government vehicle.
• Undergo a medical examination for isolated posts.
• Ability to safely move, lift and carry items of various sizes up to a weigh of 25 kilos (50 lbs).
• Willingness and ability to possess and maintain a valid Canadian Firearms Safety Certification - “Restricted” and “Non-restricted” firearms.
• Willingness to handle firearms and ammunition and work in an armed environment.
• Willingness and ability to work in an armed environment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Persons are entitled to participate in the appointment process in the official language of their choice.

Candidates must meet the essential qualifications to be appointed to a position. Management may choose to invoke asset qualifications at any point of the process.

You may be assessed using a variety of assessment tools, such as, but not limited to: standardized tests, written exams, interviews, simulation exercises, reference checks, self-assessments, candidate achievement record, Objective Exercise for Personnel in Administrative Functions (OEPAF), etc.

Your application WILL be used to assess "Ability to communicate effectively in writing."

Random selection approach may be used during the assessment process which means that the computerized inventory will search for and randomly select applications who meet position requirements may be given further consideration in this selection process.

You may be required to provide proof of your education credentials anytime during the assessment process. Candidates who are unable to provide proof as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change. Education obtained outside of Canada must be evaluated. Please contact The Canadian Information Centre for International Credentials as soon as possible to initiate the evaluation process ( http://www.cicic.ca).

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COMMUNICATION
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Acknowledgment of receipt of applications will not be sent; we will only contact those who are being considered further.

For this selection process, our intention is to communicate with candidates via email. Candidates must include in their application a valid email address and ensure this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). It is the candidate's responsibility to ensure that any changes to their personal information be provided to the email address indicated on this job advertisement.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.