IT Team Leader

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Veterans Affairs Canada is committed to building a diverse workforce that is representative of the Canadian population through equitable and accessible employment practices. We strive to achieve an inclusive and open work environment that embraces a variety of perspectives where accessibility is a central pillar to all. These qualities help us make a positive impact in the lives of our increasingly diverse clientele, in a workplace where everyone’s contributions are valued.

Veterans Affairs Canada is seeking talent from a wide range of communities, identities, and backgrounds. We value the experience of diverse groups of women, men, and gender diverse people. Using a Gender-based Analysis Plus lens, we recognize that there are multiple characteristics that intersect and contribute to our social and professional identity. These include race, ethnicity, religion, age, mental or physical disability, sexual orientation, education, veteran status, and more. The interaction between these factors has a positive influence on how you, as an employee, help us develop, implement, and deliver the services and benefits we provide. We are committed to establishing a workplace culture that is accessible by design to ensure that all employees are fully supported to flourish in their roles.

We welcome members of equity seeking groups to apply and recognize that the current Employment Equity Act does not fully encompass all equity seeking group members. If you are a member of the groups indicated in the Employment Equity Act, we respectfully request that you self-declare during this process. These groups include women, aboriginal persons, persons with disabilities and members of a visible minority community.

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education and experience qualifications and, if applicable, other (nonessential) qualifications.

It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples.

Candidates may not be solicited for incomplete or possible missing information. Resumes may be used as a secondary source to validate the experience and education described in the screening questions.

INSTRUCTIONS
When recording your examples, be sure you:
• Provide concrete, specific examples of actions that speak directly to the experience sought.
• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
• Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

Work environment

EVERYONE IS WELCOME: Veterans Affairs Canada (VAC) is committed to building an inclusive workforce with a diversity of experience, perspectives, and backgrounds that represents Canada now and in the future. We are passionate about fostering a workplace where all people feel welcome, can reach their full potential, and contribute their unique perspectives and experience to the success of the team.

Intent of the process

The intent of this process is to establish a pool of qualified candidates which could be used to staff similar or identical positions with various tenures, workplace arrangements, language requirements, and/or security clearance levels in various locations.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

Experience:

EX1 - Recent experience providing advice to management and staff on complex IM/IT problems. (Please ensure IM/IT problems are well described).

EX2 - Recent and significant experience in gathering and analyzing IM/IT project requirements which include either project planning or business requirements or technical requirements in the development of advice to clients, work teams or management level personnel.

EX3 - Experience in providing consultative or advisory services to management and other stakeholders including preparing or delivering presentations or proposals on issues and solutions related to IM/IT services.

“Significant experience” is defined as the depth and breadth of experience that is normally associated with approximately two (2) years or more.
“Recent experience” is defined as experience gained within the last five (5) years.
“Management” is defined as Manager and above.
“Complex IM/IT problems” are defined as problems which can occur within a multi-tier, multi- technology corporate enterprise IM/IT environment.
“Other Stakeholders” is defined as staff members and groups outside of immediate work team.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:

Education:
AED1 - Degree from a recognized post-secondary institution.
Experience:
AEX1 - Experience serving as a member of the Canadian Armed Forces.
AEX2 - Experience in leading the Quality Assurance / testing efforts for a software development project.
AEX3 - Experience working in an Agile team using Scrum methodology.
AEX4 - Significant experience in managing Human Resources.
AEX5 - Experience working with Government of Canada policies related to IM and IT.
AEX6 - Experience in managing an IT team remotely.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual imperative BBB/BBB, BBC/BBC, CBC/CBC, CCC/CCC

Information on language requirements

Abilities:
AB1 - Ability to communicate orally.
AB2 - Ability to communicate in writing.**
AB3 - Ability to assist clients to validate and prioritize requirements when conducting initial assessment of scope of work. (i.e. Business Requirements).
AB4 - Ability to analyse complex IM/IT problems and make informed recommendations on a technical solution.

**This ability will be assessed through the online application.

Personal Suitabilities:
PS1 - Analytical Thinking
PS2 - Client Focus
PS3 - Decision Making
PS4 - Planning & Organizing
PS5 - Team Leadership
PS6 - Effective Interpersonal Relationships

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Needs:
In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal peoples, Persons with a disability, Visible Minorities, Women.

Operational Requirements:
Travel
Overtime

Condition of Employment:
Reliability Status
Some positions could require a secret security clearance level.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

It is your responsibility to ensure that your email and contact information are maintained with the hiring board. All communication for this process will be sent by email and it is your responsibility to verify your messages regularly.

Education and/or Experience factors in the asset qualifications may be used for screening. Applicants should clearly demonstrate on their application if they meet any of the education and/or experience asset qualifications.

One or more asset qualifications may be used during the screening to manage the volume of applications.

Candidates will be asked to provide proof of their education credentials at a later date.

Candidates may be asked to provide proof of Canadian Citizenship at a later date.

When you apply for this process, please keep in mind that most essential merit criteria (education, experience and competencies) will be assessed by the answers you provide in your online application. As a result, please ensure you allow yourself a significant amount of time to complete this application.

An interview and/or written exam may be administered.

Reference checks may be sought.

The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.

PLEASE NOTE: All information must be provided through the “apply online” application process. Do not fax, mail, email or drop-off a hard copy application as these will not be accepted. To apply in an alternate format due to disability, you must contact the email address indicated in the "Contact information" section below PRIOR to the Closing Date.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.