PROS Support Service Centre Manager

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Applications will be accepted online only. Please apply online at www.canada.ca/government-jobs. If you have a disability that prevents you from applying on-line please contact the hiring manager as identified on this poster.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis.

Persons are entitled to participate in the appointment process in the official language of their choice. We ask that you indicate your preference in your application.

You will be required to demonstrate how you meet the education and experience criteria (essential and asset) for the initial screening, in answering online screening questions. We cannot make any assumptions about your experience. Simply saying you have the required qualifications or listing your current duties is not enough. The depth and breadth of experience of an applicant may be considered as part of screening or selection of a candidate, which is why it is recommended you quantify your experience. The screening questions are the primary source of information the screening board may use and your resume may only be used as a secondary source to verify information.

Intent of the process

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or employer-approved alternatives.

Degree equivalency

Experience in supervision

Experience providing administrative support

Experience in office environment systems, including software packages such as Microsoft Word, Excel, PowerPoint, Outlook etc.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience in transcription

Experience using Police Reporting and Occurrence System (PROS), including duties such as data entry, data querying, and the creation of reports

Must be willing and able to travel via commercial or government transportation services when required.

Must be willing and able to work variable hours, including weekends and/or shift work and /or overtime on short notice subject to operational requirements.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge of Financial Administrative Services

Ability to manage a team

Ability to deliver presentations

Written Communication

Oral Communication

Working effectively with others

Showing initiative and being action-oriented

Thinking things through

Leadership

Discretion

Client Service Oriented

Demonstrating Integrity and Respect

Dependability

Conditions of employment

Security Clearance: Royal Canadian Mounted Police Enhanced Reliability Status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates will be required to show original proof of education. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

The successful candidate will be required to provide original documentation of proof of Canadian Citizenship or permanent resident status prior to appointment. Other candidates may also be asked to provide this documentation at various stages in the selection process. The following documents will be accepted as proof: Provincial or territorial birth certificate; Naturalization certificates (issued prior to Jan. 1, 1947); Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977); Certificates of Retention; Citizenship certificates; Permanent resident card.

Testing/interviews will be conducted at the location of the employer's choice.

Candidates may be required to pay for all assessment and travel expenses.

Written communication will be assessed throughout the application, including screening questions and resume.

The successful applicant will have to obtain an RCMP security clearance. The process also requires a Security/Reliability Interview, a field investigation in matters of credit/finances, education, employment, references, on-line activities, alcohol and/or drug use, etc.

Successful applicant is required to work in Yorkton, Saskatchewan.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.