Find a rewarding career with Service Canada - Clerk & Support positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the LGBTQ2+ community.


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On October 6, 2021, the Government of Canada announced its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment. Accommodation requests will be assessed on a case-by-case basis and will be limited to employees who are unable to be vaccinated due to a certified medical contraindication, religion or any other prohibited ground of discrimination as defined in the Canadian Human Rights Act (CHRA).

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ESDC/Service Canada touches every Canadian at some point in their lives through our diverse programs and services offered at hundreds of locations across the country. Working for our team is an incredible opportunity to learn, find your career path and help Canadians every day. We were voted one of Canada’s Top 100 Employers for 2021! This is the second year in a row we have achieved this honour.

Work environment

Service Canada is committed to protecting the health and safety of employees through the COVID Pandemic. Due to the nature of our work, there is a need for our support staff to work onsite. However, in some circumstances, it may be possible for you to work remotely. All offices have adopted enhanced measures to ensure employees have safe working conditions. Each office follows updates and guidance issued by national and local health authorities to ensure all our locations meet the highest safety standards.

Training
We provide training and development to allow you to acquire comprehensive and up-to-date knowledge of Service Canada's programs and services. Training is provided either in person or virtually with subject matter experts or online, self-directed.

The Benefits
We offer a flexible work arrangement along with a comprehensive benefits package to promote healthy and engaged employees. Benefits include vacation leave, pension, health and dental benefits and support from Management Teams who encourage training and career development.

Duties include but are not limited to:

Program Support Clerk CR-04
Your tasks will include extracting data, updating documentation, and performing fact-finding activities related to applications, claims, and other administrative forms. In addition, you will analyze and validate data for accuracy, compliance, and entitlement. There will be an opportunity to communicate with clients and employers to obtain and provide required information verbally and in writing.

Support Clerk CR-03
This is a high-volume client service environment providing clerical support in office and warehouse environments. You will receive, classify, and sort mail and client information. You will be required to maintain and update various databases and tracking systems. Physical effort will be required, ability to lift up to 23 kg.

Intent of the process

The intent of this process is to create a CR-03 pool and CR-04 pool of qualified candidates within Service Canada in Victoria, BC .

• Program Support Clerk (CR-04)
• Support Clerk (CR-03)

A pool of qualified candidates will be established and could also be used to staff similar positions with various tenures, titles and security requirements within Employment and Social Development Canada.

A random selection of applications may be made. Selected applicants will be assessed and those who meet all the essential qualifications will be placed in the qualified pool(s). Subsequent random selections may be made from the remaining applications and assessments may be conducted at a later date.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

Secondary school diploma or an acceptable combination of education, training and/or experience.

Note: You will be required to provide proof of education by providing a copy and/or showing the assessment team a copy of your High School Diploma or an official transcript (signed and dated) which clearly indicates the highest secondary school grade successfully completed. If the name on your education credentials is different from the name on your application, we will require proof that you are the same person.

Candidates with foreign educational credentials are required to provide proof of Canadian equivalency that meet the standards set by the Treasury Board of Canada for employment in the public core administration. Please consult the “Degree equivalency” link below to find the complete list of recognized agencies.

Degree equivalency

ABILITIES & PERSONAL SUITABILITY:

Showing Initiative and Being Action-Oriented
Communication

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative (CBC/CBC)

Information on language requirements

ABILITIES & PERSONAL SUITABILITY:

Thinking Things Through
Working Effectively with Others
Demonstrating Integrity and respect
Attention to detail
Communication

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS:

Employment and Social Development Canada is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

OPERATIONAL REQUIREMENT:

Willing and able to work overtime as required
Willing and able to travel for training purposes
Willing and able to work shift work
Willing and able to lift up to 23 kg

Conditions of employment

CONDITIONS OF EMPLOYMENT:

Various Security Requirements - Please note that ESDC will assist all qualified candidates in the security clearance process. This step is required for all those entering into the public service to ensure the security of information and personnel. If you have any questions regarding this step, please contact us at .

Must be fully vaccinated against COVID-19 and attest to their vaccination status or have a supported accommodation measure based on a medical contraindication, religion, or any other prohibited ground for discrimination as defined under the Canadian Human Rights Act

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Acknowledgment of receipt of applications will not be sent.

It is important that you provide a current email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. We look forward to liaising with you through this process, therefore please inform us of any changes regarding your contact information.

Persons are entitled to participate in the appointment process in the official language of their choice.

Proof of Canadian citizenship or permanent resident status will be required.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.