Application Analyst / PRIME Application Support Supervisor (Inventory)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE Canada.ca SITE. Persons with disabilities preventing them from applying on-line are asked to contact the individual noted at the bottom of this advertisement.

NOTE: Applications are to be received online by clicking on the button below. Please do not send your resume or application to the Contact noted unless you are a person with a disability who is unable to apply online. The Contact can assist with general questions.

If you do not fully complete the screening questions as instructed, you may be screened out. It is not acceptable to put “see resume” in the space provided to answer the questions. You MUST clearly demonstrate in writing how you meet the Essential Education, and Experience requirements. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Any or all of the asset qualifications, operational requirements, and organizational needs may be used for the screening of applications. If you meet these criteria, please clearly demonstrate how you meet them in writing. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Please contact The Canadian Information Centre for International Credentials as soon as possible to initiate the evaluation process http://www.cicic.ca/

Work environment

The RCMP consists of 30,000+ employees working to keep communities safe throughout Canada. The Information Management Technology Branch supports the organization by developing and supporting new technologies, dedicated to improving the quality of police services. The IT Core Services section has a client service focus and we are committed to the professional development and growth of each of our team members.

You’ll work in an environment that helps you establish a positive work/life balance, providing access to partial work from home opportunities, flexible scheduling (such as completing your hours of work over 8 or 9 days instead of 10 in a two-week period) and a number of amenities including a gym and full service cafeteria on site at our E-Division Headquarters near King George Station, in Surrey.

In this role, you will be supporting clients and operational applications. As such, you will have the opportunity to work with a variety of stakeholders including uniformed members, support staff, and external partners. You will follow a wide variety of processes to complete tasks related to projects and / or day to day duties. Your input to improve these processes and facilitate learning will be valued.

We are looking for excellent communicators who work well in a team, embrace technology and enjoy a challenge.

Intent of the process

The intent of this process is to staff a position for a 12-month period with possibility of extension.

The result of this selection process will be to create a pool of qualified candidates which may be used to fill future permanent or temporary vacancies (including term, acting or assignment).

Applicants are encouraged to apply ONLY if they are willing and able to work in Surrey, BC. All positions are located at 14200 Green Timbers Way, Surrey, BC.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A secondary school diploma or an acceptable combination of education, training, and/or experience.

Degree equivalency

EXPERIENCE:
Experience providing client support for an operational policing application (e.g. PRIME, IntelliBook, JUSTIN, CPIC).
Experience training or coaching employees.
Experience working on a project which impacted 50 or more people.
Experience using advanced features of Microsoft Word and Excel.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

KNOWLEDGE:
Knowledge of basic project management principles

ABILITIES & SKILLS:
Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to facilitate learning.
Ability to organize and address multiple priorities with deadlines.
Ability to research problems and develop strategies to solve them.

PERSONAL SUITABILITY:
Effective Interpersonal Relationships
Client Service Orientation
Dependability
Initiative
Judgement

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS
EXPERIENCE:
Experience in supervision in a work setting.
Experience working with digital multimedia (video, photo, audio) and related software.

Conditions of employment

Enhanced Reliability Status.
A Valid Driver’s License.
Willingness and ability to work flexible hours, and to adjust work schedule with little or no notice, to meet operational requirements.

NOTE: Additional conditions of employment may be required depending on the specific position being staffed, such as: shift work, travel, working off-site, overtime, crawling to connect computer equipment, lifting up to 23 kg, medical clearance, etc.

For the PRIME Application Support Supervisor position, shift work is a condition of employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.

To be granted RCMP security clearance and to maintain the ethical standards of the RCMP, candidates must not be, or have been, involved in certain criminal activities, have been dishonourably discharged, have pending personal bankruptcies, etc. For additional information and a complete list of activities, please visit http://www.rcmp-grc.gc.ca/en/good-character . The security requirements are the same for all employees of the RCMP.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Once established, the qualified pool will be valid for a period of 12 months and may be extended.

Please note that within the context of this selection process, travel costs/expenses will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Random selection may be used to identify which applicants will be assessed or appointed in this appointment process.

Top-down selection may apply.

If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.

This process and the resulting pool will only be used to staff positions in the RCMP.

Any information provided by a candidate through their application or assessment that is deemed to be incorrect or fraudulent will be eliminated from further consideration.

Experience qualifications will be assessed upon application. Further confirmation or assessment may be conducted through reference checks.

All communication relating to this process, including e-mail correspondence and telephone conversations may be used in the assessment of qualifications of the candidate.

PLEASE NOTE: Where an e mail address is provided, the Selection Board may choose to communicate with candidates by e mail to provide/request information and to invite candidates to attend any portion of the assessment. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Acknowledgment of receipt of applications will not be sent. We will contact candidates when the screening process is completed.

Candidates must meet the conditions of employment and continue to meet these same conditions during their employment.

If a candidate has been selected and assessed, they will be removed from the inventory and cannot re-apply.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.