Junior Program Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Re-evaluation period: If you submitted an application and/or underwent assessment and were found not qualified, you may resubmit an application to be considered after a 6 month waiting period, from the time when the last assessment was completed.

Duties

You will work in an environment where a high volume of calls, payment requests and/or reports are received. Due to high volume of work, you will learn how to prioritize your day as you will have continuous interruptions, responding to inquires of colleagues and/or clients. This could be an opportunity for you to develop new skills and further develop skills you already have; such skills include attention to detail, improved computer skills, client service orientation, conflict management, workload management and prioritization.

Work environment

Indigenous Services Canada works collaboratively with partners to improve access to high quality services for First Nations, Inuit and Métis. Our vision is to support and empower Indigenous peoples to independently deliver services and address the socio-economic conditions in their communities.

Non-Insured Health Benefits is a unit of Indigenous Services Canada which is the Federal department responsible for helping First Nations and Inuit people of Canada to maintain and improve their health, while respecting individual choices and circumstances.

For more information on Indigenous Services Canada, please visit: https://www.canada.ca/en/indigenous-services-canada.html

Due to the COVID-19 Pandemic, some employees of Indigenous Services Canada are currently working remotely. The department is actively working on a flexible, phased approach for the safe return of employees to their usual workspaces. Therefore, this opportunity may initially be a remote working opportunity. When it is deemed safe to return to the workplace, the opportunity will be in an Indigenous Services Canada office.

Intent of the process

This process aims to create and maintain an inventory of applications that may be used to fill various term or indeterminate appointment opportunities. A pool of qualified candidates may be established and may be used to fill similar positions, in various locations and tenures.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment. Based on the hiring needs, additional essential qualifications, asset qualifications, organizational needs, operational requirements and/or conditions of employment may be identified and applied during the assessment and/or selection of candidates.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
A secondary school diploma or employer-approved alternatives.
The employer-approved alternatives to a secondary school diploma are:
o A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
o An acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE
• Experience in providing advice and frontline services to clients.
• Experience in researching and analyzing information and using it to make recommendations on policy, program or client-related issues.
• Experience participating in the implementation, maintenance and/or use of databases, tracking systems or spreadsheets.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Various linguistic profiles/requirements: English essential, Bilingual Imperative: BBB/BBB

Information on language requirements

KNOWLEDGE
• Knowledge of health issues and programs available to First Nations communities

COMPETENCIES
• Thinking things through
• Working effectively with others
• Client Service Orientation
• Attention to detail
• Demonstrating integrity and respect

ABILITIES
• Ability to communicate effectively verbally.
• Ability to communicate effectively in writing.
• Ability to use software programs such as; Microsoft Word and Microsoft Excel
• Ability to manage heavy workload, competing priorities and/or working under pressure to meet tight deadlines

The following may be applied / assessed at a later date (may be needed for the job)

Asset Experience
• Experience working effectively with First Nations, Inuit, or Métis.
• Experience working with accounts payable or procurement.
• Experience working with the Grants and Contributions Information Management System (GCIMS).
• Experience working with contracts.
• Experience working in call centre.
• Experience working with SAP.
• Experience working with Non-Insured Health Benefits.
• Experience developing an operational procedures manual.
• Experience using a financial management system.
• Experience using Adobe/Foxit.
• Experience in direct supervision of employee and/or group of employees.

Asset Knowledge
• Knowledge of the Jordan’s Principle, Inuit Child's First Initiative

Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Aboriginal peoples, preference may be given to candidates who, at the time of application indicate that they are an Aboriginal person (self-declaration).

OPERATIONAL REQUIREMENTS
• Possession of a valid driver’s license or personal mobility to a degree normally associated with the possession of a driver’s license.
• Willing and able to travel; this could include travel to remote locations and by small boats or small aircraft or automobile.
• Willing and able to work overtime with short notice.
• Willingness and ability to work flexible hours.
• Hours of work rotate between 8:00 - 4:00, 8:30 - 4:30 and 9:00 - 5:00, Monday through Friday.

Conditions of employment

CONDITIONS OF EMPLOYMENT
• Various (depending on the position being staffed): Reliability, Secret
• Certain positions may require candidates to consent to telephone monitoring.
• Certain positions may require candidates to work standby, call back and overtime.

Note: Candidates must meet and maintain the above condition(s) of employment throughout their employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

• Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

• All communications relating to this process, including email correspondence may be used in the assessment of qualifications.

• Communication for this process will be sent via email or via the Public Service Resourcing System (PSRS). It is the responsibility of the candidate to ensure accurate contact information is provided and updates as required. Candidates who apply to this selection process must include an email address that accepts email from unknown users (some email systems block these types of email).

• Candidates are required to submit their application by using the online system. If you are unable to apply online, please contact the email address indicated in the "Contact information" section below. Please provide an explanation as to why you are not applying on-line for consideration. (Note: You must state the Selection Process number in the Subject of enquiry)

• You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

• Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at any stage in this selection process (i.e. screening and appointment stage).

• Various means of assessment may be used (for example: interview, written exam, reference checks, performance assessments, achievement record), depending on the needs of the hiring manager.

• Applicants are entitled to participate in the staffing process in the official language of their choice and are required to indicate their preferred official language in their application profile.

• Candidates are expected to make a reasonable effort to make themselves available for assessments as scheduled. Rescheduling will only permitted for accommodation measures or for other exceptional/extenuating circumstances, to be determined on a case-by-case basis.

• Proof of education will be required. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca

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FREQUENTLY ASKED QUESTIONS
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◦ Why was my application automatically rejected when I submitted it?
In order to be placed in the inventory, you must meet the essential education qualification at the time you submit your application. If you receive a message "Application rejected at screening" immediately after submitting your application, you probably answered "No" to the screening question assessing the essential qualification of education. If you have incorrectly indicated "No" for this qualification, simply retrieve your application and update your answer to the screening question.

◦ What happens if my application expires?
Your application will be kept in the inventory for 90 days. A notice will be posted in the "My Job File" menu of your account 10 days before your application expires. If you do not take this into account, your application will be deactivated and it will no longer be considered for submissions from this inventory. In the event that your application expires during the effective period of this inventory, a notice will be posted in your account. If you wish to confirm your interest and reactivate your application, select the "Renewal of my application" link.

◦ I have a disability that does not allow me to apply online, who do I contact to help me with the submission of my job application?
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request accommodation. All information received in relation to accommodation will be kept confidential.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Apply online