POLICE DISPATCHER TRAINEE

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

****NOTE: It is your responsibility as a candidate to submit a COVER LETTER, which clearly outlines how you meet each of the screening qualifications (i.e. education, essential experience and asset qualifications) as well as a resumé which is linked to the information provided in your cover letter.

** Please note that it is not sufficient to only state that the qualification is met or to provide a listing of current or past responsibilities.

**** You must provide CONCRETE EXAMPLES, which illustrate how you meet each qualification.

***For example, the best approach is to use each screening qualification as a heading, and provide a description outlining how that qualification is met. Failure to clearly demonstrate how you meet the screening criteria (education, essential experience and asset qualification) may result in the REJECTION OF YOUR APPLICATION.

****Candidates who are missing information or submit incomplete information could be screened out.

For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure that this address is functional at all times and accepts messages from unknown users.

All job applications must be submitted through the www.jobs.gc.ca system.

Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location, Charlottetown, PE.

Please note that candidates (including persons employed in the Public Service) will not be considered to be in travel status or on government business and travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

** PLEASE ENSURE THAT YOUR EMAIL ADDRESS IN YOUR WWW.JOBS.GC.CA PROFILE/ACCOUNT IS ACCURATE AND UP TO DATE, AS THIS IS THE ADDRESS WE WILL USE TO CONTACT YOU.
**IF IT IS NOT ACCURATE, YOU RISK MISSING IMPORTANT NOTIFICATIONS. WE USE THE CONTACT INFORMATION GENERATED BY THE SYSTEM, NOT INFORMATION THAT IS FOUND ON YOUR RESUME/COVER LETTER.

Intent of the process

The immediate need is to staff two positions ON A DETERMINATE BASIS (ONE YEAR TERM), with the potential for indeterminate appointment at the PO-TCO-02 level after one year.

A pool of qualified candidates may be established to staff similar temporary, and/or permanent positions.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: 2

Information you must provide

Your résumé.

A covering letter "which clearly outlines how you meet each of the screening qualifications (i.e. education, essential experience and asset qualifications)"

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma, or a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma.

Degree equivalency

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:
• Call-taking or dispatching in a police agency
• Experience providing advice or services to the public
• Experience working in an environment that requires multitasking*

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

• Communication
• Composure
• Conscientiousness
• Develops Self
• Flexibility
• Meeting Client Needs
• Problem Solving
• Teamwork

• Effectively communicate – oral and written
• Recall details such as addresses, phone numbers and licence plates while performing other tasks
• Prioritize
• Read Maps
• Type 43 w.p.m. with less than 5% error rate*
*Please note over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.

NOTE: The above-noted abilities are assessed using CritiCall, a computer program specifically designed to test knowledge, skills and abilities necessary for success in high-stress dispatch environments. For more information, applicants are encouraged to consult: https://criticall911.com/dispatcher-testing/applicants/

The following may be applied / assessed at a later date (may be needed for the job)

• Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
• Work on short notice and overtime to meet operational needs

Conditions of employment

Reliability Status security clearance - of the RCMP.

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

• Work shift work (24 hours a day, 7 days a week and 365 days a year)
• Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time.

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

TCO – JOB EXPECTATIONS: ALL APPLICANTS MUST PARTICIPATE IN AN INFORMATION SESSION (OPTIONAL: DIVISIONS CAN ADD METHOD OF DELIVERY)

The intent of the process is to establish a pool of qualified applicants for the training program.

Upon initial appointment as a Police Dispatcher Trainee, continued employment is conditional upon successful completion of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.