PRIME Application Support (Inventory)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE Canada.ca SITE. Persons with disabilities preventing them from applying on-line are asked to contact the individual noted at the bottom of this advertisement.

NOTE: Applications are to be received online by clicking on the button below. Please do not send your resume or application to the Contact noted unless you are a person with a disability who is unable to apply online. The Contact can assist with general questions.

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. It is your responsibility to provide clear and concrete examples in your responses to each question, including when (from-to), where (occupational title, organization) and how you obtained your education and experience. It is recommended that you describe the experience examples in specific terms, providing sufficient details so that the Assessment Board can clearly understand. Describe the situation/task, the action you took, what you accomplished and/or what you learned. Content of your response must be supported by your CV/resume as your responses to these questions will be used as a primary source of information and your CV/resume will only be used to validate this information. Should you indicate in your response "please refer to CV/resume" your application will be rejected. Lack of examples and details will result in your application being rejected as the Assessment Board will have insufficient information to determine if the requirement is met.

Any or all of the asset qualifications, operational requirements, and organizational needs may be used for the screening of applications. If you meet these criteria, please clearly demonstrate how you meet them in writing. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Please contact The Canadian Information Centre for International Credentials as soon as possible to initiate the evaluation process http://www.cicic.ca/

Work environment

The RCMP- PRIME Application Support Unit is hiring employees to be part of a dynamic team that provides front line operational assistance to police officers and civilian staff on PRIME related matters. Police Records Information Management Environment (PRIME-BC) is the legislated Police Records Management System (RMS) in the province of BC for recording operational police information. The successful candidate will learn how to use PRIME and how the system facilitates and contributes to real time information for solving crime.

The PRIME Application Support Unit is located at E Division Headquarters in Surrey, BC. Working in a headquarters environment provides the opportunity to network with other administrative and operational sections within the RCMP, opening the door to other types of learning and career opportunities.

The work environment is 24/7 and employees work a 4 day on 4 day off shift work rotation. The shifts are 11.25 hours and consist of days, afternoons and nights including weekends and statutory holidays. While working shift work can be challenging, there are some benefits as well. It allows for less commuting days, reduced parking fees and increased work life balance. There are also financial benefits as shift workers receive additional compensation:

• Shift premium of an additional two dollars ($2) per hour for hours worked between 4pm and 8am.
• Weekend premium of an additional two dollars ($2) per hour for all hours worked on Saturday and Sunday.

Your core responsibilities will include:

Centralized PRIME Transcription - first level of quality assurance for transcription between the mobile environment and the RMS where data is stored.

Provide first-level technical and operational support across all portfolios in respect of the PRIME BC suite of applications including their sub systems and their interaction with interfaces.

Intent of the process

The intent of this process is to staff a position for a 12-month period with possibility of extension.

We will also be collecting applications to create an inventory of applicants that may be used for future permanent and temporary vacancies (including term, acting, or assignment).

Applicants are encouraged to apply ONLY if they are able and willing to work shift work and work in Surrey, BC. All positions are located at 14200 Green Timbers Way, Surrey, BC.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
A secondary school diploma OR an acceptable combination of education, training and/or experience.

Degree equivalency

Experience:
1. Experience working in PRIME Records Management System.
2. Experience in providing client support (e.g. troubleshooting and resolving client inquiries/issues.)
3. Experience in using advanced features of Microsoft Word.
4. Experience in using advanced features of Microsoft Excel.
5. Experience in researching procedures and providing advice to clients.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:
Experience working within a policing environment.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge:
1. Knowledge of the PRIME Records Management System.
2. Knowledge of Information Management in the federal government.

Abilities:
1. Ability to communicate effectively orally.
2. Ability to communicate effectively in writing.
3. Ability to research, analyze, interpret information and make recommendations.
4. Ability to plan, organize and effectively address priorities.

Personal Suitability:
1. Team Work
2. Initiative
3. Dependability
4. Client Service Orientation

Conditions of employment

1. Enhanced Reliability Status
2. Shift Work

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.

To be granted RCMP security clearance and to maintain the ethical standards of the RCMP, candidates must not be, or have been, involved in certain criminal activities, have been dishonourably discharged, have pending personal bankruptcies, etc. For additional information and a complete list of activities, please visit http://www.rcmp-grc.gc.ca/en/good-character . The security requirements are the same for all employees of the RCMP.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Once established, the qualified pool will be valid for a period of 12 months and may be extended.

If a candidate has been selected and assessed, they will be removed from the inventory and cannot re-apply.

Please note that within the context of this selection process, travel costs/expenses will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Random selection may be used to identify which applicants will be assessed or appointed in this appointment process.

Top-down selection may apply.

If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.

This process and the resulting pool will only be used to staff positions in the RCMP.

Any information provided by a candidate through their application or assessment that is deemed to be incorrect or fraudulent will be eliminated from further consideration.

Experience qualifications will be assessed upon application. Further confirmation or assessment may be conducted through reference checks.

All communication relating to this process, including e-mail correspondence and telephone conversations may be used in the assessment of qualifications of the candidate.

PLEASE NOTE: Where an e mail address is provided, the Selection Board may choose to communicate with candidates by e mail to provide/request information and to invite candidates to attend any portion of the assessment. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Acknowledgment of receipt of applications will not be sent. We will contact candidates when the screening process is completed.

Candidates must meet the conditions of employment and continue to meet these same conditions during their employment.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Apply online