Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out. You must clearly demonstrate in your screening questions how you meet the education and/or experience (essential and asset).

Yellowknife is classified as an Isolated Post. As such, the successful candidate must meet all the conditions under the Isolated Posts and Government Housing Directive prior to appointment. In addition, the successful candidate will be entitled to an Isolated Post Allowance. For more information please refer to the following website:
https://www.njc-cnm.gc.ca/directive/d4/en
Important financial information:
• Isolated Post Allowances (Northern Allowance) for Yellowknife ranges from approximately $11,574 to $26,668 which is based on if the employee has dependents.
• Vacation Travel Assistance is provided twice a year for Yellowknife of approximately $1032 for each eligible member of the household.

Duties

A Detachment Services Assistant provides administrative and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment. This position also provides front counter and telephone assistance, services and information to the general public.

Intent of the process

The intent of this process is to staff two (2) permanent positions in Yellowknife, NT.

A qualified pool of candidates may be established and may be used to staff similar positions on an indeterminate, term or casual basis.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

- Successful completion of two years of secondary school, or an acceptable combination of education, training and/or experience.*

*Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript.

Degree equivalency

- Experience using word processing and spreadsheet software.
- Experience preparing documents such as letters, memoranda, briefing notes or reports.
- Experience providing service to internal or external clients / general public, via telephone or in person.

- Ability to communicate effectively in writing.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:

- Experience in providing records management services such as indexing, cross-referencing, filing, retrieving, retaining, archiving or destroying data.
- Experience in providing administrative support services to senior management.
- Experience working in a law enforcement and/or legal environment.
- Experience transcribing from audio cassettes or digital media.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

- Ability to communicate effectively orally.
- Ability to communicate effectively in writing.
- Ability to work in a stressful environment.

- Thinking things through.
- Working effectively with others.
- Showing initiative and being action-oriented.
- Dependability.

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:

- Willingness and ability to work in a busy police environment, including exposure to unsettling and/or graphic material.
- Willingness and ability to work overtime, as required.
- Willingness and ability to maintain a valid driver's license, or have personal mobility to the degree normally associated with a driver's license.
- Willingness and ability to occasionally travel for work or training purposes using various modes of transportation including small aircraft.

Conditions of employment

Reliability Status security clearance - Successful applicants will be required to obtain and maintain a RCMP Security Clearance throughout their employment.

- Health Canada approved medical clearance (Isolated Post only).
- All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Volume Management strategies may be used.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.