IM/IT Infrastructure Operations Support Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Canada continues to navigate the challenges of the COVID-19 pandemic. As the country’s largest employer, the Government of Canada is committed to playing a leadership role by further protecting the health and safety of public servants and the communities where they live and work across Canada. Vaccination is the most effective tool to reduce the risk of COVID-19 for Canadians and protect the broader public health. As of October 6, 2021, the Government of Canada requires public servants to be fully vaccinated against COVID-19. Accommodation requests will be assessed on a case-by case basis and will be limited to employees who are unable to be vaccinated due to a certified medical contraindication, religion or any other prohibited ground of discrimination as defined in the Canadian Human Rights Act (CHRA).

*** NOTE: Candidates MUST submit their application through the online system available at: GC jobs. Applications submitted in any other format will not be accepted. If there are limitations or special circumstances preventing you from submitting your application via the PSRS online portal, you must contact the HR Advisor AND receive approval to apply via an alternate means PRIOR to the closing date.

When submitting your application to this selection process, you will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences) as well as any Asset Qualifications (if applicable).
 
When answering the screening questions, remember that the assessment board cannot make assumptions about your Education and Experience. It is not sufficient to say that you have the required qualifications or to list your current or past responsibilities. Rather, you must provide concrete examples with significant details to explain WHEN, WHERE and HOW you acquired each qualification. This is similar to what would be expected of you when asked to provide a concrete example of a particular situation in the context of an interview.
 
Candidates must also submit a resume with their application, which will only be used to validate the information provided in their answers to the screening questions.
 
Should your responses to the screening questions contain insufficient details to demonstrate that you meet the screening criteria, your application will not be given further consideration in this process. Candidates will not be solicited for incomplete or possible missing information.

Work environment

NOTE: A significant amount of work must be done in the office and cannot be completed at home. Successful candidate is required to work in Gainteau, Quebec.

If you are looking for an EXCITING, CHALLENGING and DYNAMIC career in the federal Public Service, then look no further!

Located in a new LEED building downtown Gatineau,Quebec, the Office of the Information Commissioner of Canada (approximately 140 employees) is where people who are passionate about serving Canadians work to make a difference.

Across all occupational categories, we offer an environment that is intellectually stimulating and supportive. We offer a wide range of exciting careers that incorporate an array of benefits, flexible work arrangements that can help you balance your work and private life and many opportunities for personal and career development, through training, coaching, conferences, performance reviews, and language training.

Intent of the process

The immediate need is to staff one (1) position. A pool of partially qualified candidates may be established to staff similar positions with various tenures, various linguistic profiles as well as various security clearances within the Office of the Information Commissioner of Canada and the other agents of Parliament of Canada.

The Office of the Information Commissioner of Canada is committed to ensure we achieve representativeness, diversity and inclusion in all areas of our business. Therefore, we are taking deliberate and clear action towards building diversity and inclusion through our human resources practices. We encourage members of the following designated groups to apply and also to self-identify: women, members of visible minority groups, Aboriginal people and persons with disability. Preference may be given to candidates who are members of the above mentioned designated groups.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

❃ ESSENTIAL EDUCATION ❃
ED : Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.
OR
an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above.

Degree equivalency

❃ ESSENTIAL EXPERIENCES ❃
E1 : Recent* and significant** experience configuring and maintaining computer equipment and software in a Windows-based network environment.
E2 : Recent* and significant** experience troubleshooting computer equipment and software in a Windows-based network environment.
E3 : Recent* and significant** experience providing technical support in the development, integration, implementation or maintenance of IT infrastructure components such as Local Area Network, Municipal Area Network and Wide Area Network (LAN/MAN/WAN), workstations and servers.

Definitions:
* Recent experience is defined as experience normally acquired within the last three (3) years.
** Significant experience is defined as experience of depth and breadth in a range of complex and varied related activities normally acquired within a period of two (2) years at the IT-01 group and level or above in the federal government or at an equivalent level in the public or private sector.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

❃ ESSENTIAL KNOWLEDGE ❃
K1 : Knowledge of technology infrastructure, system configuration and administration and various operating systems.
K2 : Knowledge of standards and methodologies for configuring, installing and testing of hardware and software in a computing environment.

❃ ESSENTIAL ABILITIES ❃
A1 : Ability to solve problems, analyse and provide recommendations
A2 : Ability to communicate orally
A3 : Ability to communicate in writing

❃ ESSENTIAL PERSONAL SUITABILITIES ❃
PS1 : Client service
PS2 : Teamwork
PS3 : Judgement
PS4 : Dependability

The following may be applied / assessed at a later date (may be needed for the job)

***Regarding the asset qualifications, you only have to indicate in your application whether YES or NO you meet the asset qualifications and we may ask you to demonstrate how you meet those asset qualifications at a later date.***

✾ ASSET EDUCATION ✾
AEDU1 : Graduation with a degree from a recognized post-secondary institution with acceptable specialization in a field related to the job.

Degree equivalency

✾ ASSET OCCUPATION CERTIFICATION ✾
AEDU2 : ITIL certification.

✾ ASSET EXPERIENCES ✾
AE1 : Recent* experience using Microsoft Active Directory and/or Microsoft Exchange.
AE2 : Recent* experience configuring smartphones.
AE3 : Experience configuring and maintaining computer equipment and software in a network environment.

Definition:
* Recent experience is defined as experience acquired within the last three (3) years.

✾ OPERATIONAL REQUIREMENTS ✾
Willing and able to work overtime.
Willing and able to work everyday from the 30 Victoria.

Conditions of employment

Reliability Status security clearance

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

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ASSESSMENT
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Candidates must meet all the essential qualifications to be appointed to a position.
 
You may be assessed using a variety of assessment tools, such as, but not limited to: standardized tests, written exams, interviews, simulation exercises, reference checks, recent and past performance evaluations, self-assessments, candidate achievement record, etc.
 
Please note that your overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications and competencies.
 
You must provide proof of your education credentials.  If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information please click on “Degree Equivalency” in the Education section above. 
 
LEAVE/ABSENCES DURING THIS SELECTION PROCESS: It is the responsibility of the candidate to notify the Departmental contact of any pre-approved leave throughout the duration of the process in order to facilitate scheduling of evaluations. One (1) alternate date will be possible only if requested for the following reasons: 1) Medical reasons with doctor’s certificate 2) Death in your immediate family 3) Confirmation of pre-approved travel plans or training plans (made before the advertisement posting date) 4) Religious reasons or 5) Participation in an assessment for another selection process.
 
Please note that achieving the pass mark on any of the assessments used does not mean you will move forward in the selection process. Management may decide to use a score that is higher than the pass mark on any of the evaluations used throughout the selection process. Management may also decide to use top-down selection at any stage of the process.
 
Management may choose to invoke an asset(s) at any point of the process.
 
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OFFICIAL LANGUAGE
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Persons are entitled to participate in the selection process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.
 
Official language proficiency could be assessed and required solely upon appointment. Each candidate can only undergo SLE testing one time within the context of an appointment process. Also, a person who initially failed linguistic testing could be introduced into the pool of qualified candidates during the pool’s validity period if he/she is assessed again through another selection process or following linguistic training.
 
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COMMUNICATION
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Communication for this process will be sent via email. Applicants MUST check their e-mail accounts frequently as there may be a deadline for responses.It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Please note that we will have to consider that you are no longer interested in participating in the selection process and that you have withdrawn your candidacy should you not provide us with an up-to-date email address or respond to our communications.
If you need to communicate with us during any stage of this process, please indicate the selection process number in the subject field of your email.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.