Senior Registry Support Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

YOU MUST provide responses to screening questions and your resume.

Normally, applicants will not be solicited for incomplete or possible missing information.

ONLY ON-LINE APPLICATIONS WILL BE ACCEPTED in order to take advantage of the many benefits of using the electronic recruitment system. Some of the benefits for applicants include that you can:

- modify your application/resume at any time BEFORE the closing date,
- complete screening questions which will highlight your qualifications to the hiring manager,
- verify the status of your application and notification(s), at any time, and
- be notified electronically of assessment details and results.

Persons who are unable to apply on-line must contact prior to the closing date.

Work environment

The Supreme Court of Canada (SCC) is Canada’s final court of appeal. The SCC is a bilingual institution that hears cases in French and English, in all areas of the law, such as family, criminal, and tax law. It decides cases from Canada’s two major legal traditions, common and civil law. Its decisions affect the lives of all Canadians. The SCC recognizes that a key element necessary in achieving and retaining a representative workforce is providing a supportive work environment and fostering a corporate culture that is welcoming to all employees, including designated group members. According to the most recent public service employee surveys, the SCC is one of the best places to work in the federal public service. Given that the SCC is not served by Pay Centre, it has its own compensation team responsible for administering the full range of pay and benefits transactions in Phoenix and MyGCHR.

This position requires you to work on-site at the Supreme Court of Canada located at 301 Wellington Street, in Ottawa.

Intent of the process

This process will be used to staff the above mentioned position. It may also be used to establish a pool of qualified candidates to staff similar positions at the Office of the Registrar of the Supreme Court of Canada with various language requirements, security profiles, and tenures.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:

Experience delivering services to the general public and clients in an office environment
Experience analyzing complex material to assess accuracy, urgency and completeness of information
Experience using a case management and/or document management systems
Experience in providing recommendations to management for decision-making

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATION:

Experience delivering services to the general public and clients in a Court, a Tribunal, a Board or a Commission environment

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ABILITIES:

Ability to conduct legal research and interpret legislation and/or regulations
Ability to deal with a heavy workload and determine priorities
Ability to communicate effectively in writing
Ability to communicate effectively orally

PERSONAL SUITABILITY:

Client Services
Reliability
Attention to detail

Conditions of employment

Reliability Status security clearance

CONDITIONS OF EMPLOYMENT:

Flexible working hours between 8:00 to 5:00 are required.

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

You must be prepared to provide the original or a certified true copy of your educational credentials. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at www.cicic.ca/indexe.stm.

Persons are entitled to participate in the appointment process in the official language of their choice.

All communication and information obtained throughout the selection process, from the time of application to the close of process, may be used in the assessment of qualifications.

Our intention is to communicate with candidates via email. Candidates who apply on this selection process must include in their application a valid e-mail address and to make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). It is the candidate’s responsibility to provide any changes to their personal information to the contact indicated on this job advertisement.

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.