Various Clerical and Administrative Positions (Anticipatory)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Applicants must clearly demonstrate in their online application how they meet the essential and asset criteria (Education and Experience). Candidates will be screened in/out of this process based only on the information provided in the text boxes. All dates (MM/YY) and examples must be recorded in the applicable text boxes within the application.

Please note that it is not sufficient to simply state that the requirement is met or to provide a listing of current responsibilities; rather, the applicant must provide concrete examples illustrating the activities they have actually performed and how those activities meet the requirement. Applicants will not be screened in merely by virtue of occupying a position in which the work description meets/met the experience criteria. Failure to clearly demonstrate how you meet the essential criteria (Education and Experience) will result in the rejection of your application. The assessment board cannot infer work experience. Applications will not be solicited for incomplete or missing information.

Ability to communicate effectively in writing WILL be assessed throughout the duration of the process.

Work environment

The CBSA is dedicated to building a workforce that comprises individuals with a diversity of identities, abilities, backgrounds, cultures, skills, perspectives, and experiences that are representative of Canada’s population. We are passionate about fostering a workplace where all people feel welcome, can reach their full potential, and contribute their unique perspectives and experiences to the success of the team. We encourage everyone to apply, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, military service, or other status protected under federal law.

Intent of the process

This process is to establish a list of qualified candidates for appointment to anticipated vacancies in Coutts, Alberta and North Portal, Saskatchewan within the Southern Alberta and Southern Saskatchewan District.

This process will be used to staff the following positions:
Senior Customs Operations Clerk (CR-04)
Administrative & Control Assistant (CR-04)
Travellers Service Representative (CR-04)
Administrative Assistant (AS-01) - Coutts, AB only

Indeterminate employees at the same group and level or equivalent may be considered for deployment.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

For CR Positions:
Successful completion of two years of secondary school or employer-approved alternatives (see Note 1).

For AS Positions:
A secondary school diploma or employer-approved alternatives (see Note 2).

Note 1: The employer-approved alternatives to two years of secondary school are:
o A satisfactory score on the Public Service Commission test approved as an alternative to two years of secondary school; or
o An acceptable combination of education, training and/or experience.

Candidates who meet either of the following criteria must be accepted as meeting the two years of secondary school requirement:

a. Candidates who have achieved a satisfactory score on the Public Service Commission test approved as an alternative to two years of secondary school; or
b. Candidates who have been appointed or deployed for an indeterminate period to a position in the CR classification.

Note 2: The employer-approved alternatives to a secondary school diploma are:
o A satisfactory score on the Public Service Commission test approved as an alternative to a secondary secondary school; or
o An acceptable combination of education, training and/or experience.

Candidates who already meet both of the following criteria must be accepted as meeting the secondary school diploma requirement:

a. Candidates who have achieved a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; and
b. Candidates who have been appointed or deployed for an indeterminate period to a position in the AS classification.

For more information on Qualification Standards, please visit: https://www.canada.ca/en/treasury-board-secretariat/services/staffing/qualification-standards/core.html#wb-cont

Degree equivalency

Experience in providing administrative or clerical support services in a work environment.

Experience using ALL of the following (candidates must demonstrate that they have used all indicated):
• Word processing software, such as Microsoft Word;
• Spreadsheet application software, such as Microsoft Excel; and
• E-mail, such as Microsoft Outlook.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability to communicate effectively orally
Ability to communicate effectively in writing
Ability to organize and prioritize work effectively

Working effectively with others
Client Service Orientation
Showing initiative and being action-oriented
Demonstrating integrity and respect
Adaptability
Teamwork

The following may be applied / assessed at a later date (may be needed for the job)

A diploma of college studies (DCS) from a recognized post-secondary educational program.

Graduation with a bachelor's degree from a recognized post-secondary institution.

Degree equivalency

Experience providing administrative and/or program support services to a manager.

Experience in coordinating logistics for meetings, information sessions or events (such as, but not limited to sending invitations, preparing the agenda, reserving rooms, equipment, etc.).

Experience processing import or export documentation.

Experience operating point of sale equipment, cash handling, and balancing daily sales

ORGANIZATIONAL NEEDS:
Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women.

“Indigenous peoples” and “Aboriginal peoples” refer to people who are North American Indian or members of a First Nation, Métis or Inuit. North American Indians or members of a First Nation include treaty, status or registered Indians, as well as non-status and non-registered Indians. “Aboriginal peoples” is the legislative term that appear in the Employment Equity Act and the Employment Equity Regulations.

Conditions of employment

Reliability Status security clearance

Conditions of employment may vary depending on the position being staffed.
They may include but are not limited to the following:
• Possession and maintenance a valid driver's license (or personal mobility usually associated with having a driver's license).
• Willingness to operate a government vehicle.
• Willingness to undertake job-related travel with advance notice.
• Willingness to work various shifts, including evening and weekends
• Willingness to work overtime as required, which may include weekends and statutory holidays.
• Ability to lift and/or carry up to 25 kg.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Persons are entitled to participate in the appointment process in the official language of their choice.

Candidates must provide their proof of education credentials, in the form of a diploma or official transcripts (original documents only) at a later time in the process.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

Our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). It is the candidate's responsibility to ensure that provided coordinates are accurate and up-to-date, as needed.

An assignment or acting appointment requires approval of your supervisor.

Acknowledgment of receipt of applications will NOT be sent. Only those selected for further consideration will be contacted.

Candidates MUST complete the screening questions that will be generated by the system automatically once the candidate applies. The candidate must first be screened in on each essential qualification to move to the next stage of assessment. Top-down approach may be used at the screening stage and at various points in the process to determine the number of qualified candidates who will be considered for further assessment in the process.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

A Candidate Achievement Record (CAR) may be required with validators.

An interview may be administered.

A test may be administered.

A written exercise may be administered.

Reference checks may be sought. Candidates should be prepared to provide the names of their references (3 supervisors). Some or all of these individuals may be contacted. Referees must have an in-depth knowledge of your work, and must be able to answer specific questions pertaining to your achievements and qualifications.

The Assessment Committee reserves the right to contact references other than the ones submitted by the candidates (only within the Public Service), if found necessary, in order to make a suitable assessment of the candidates.

Recent and past performance evaluations may be used as part of the assessment (only within the Public Service).

LEAVE/ABSENCES DURING THIS SELECTION PROCESS: It is the responsibility of the candidate to notify the Departmental contact of any pre-approved leave throughout the duration of the process in order to facilitate scheduling of evaluations. One (1) alternate date will be possible only if requested for the following reasons: 1) Medical reasons with doctor’s certificate 2) Death in your immediate family 3) Confirmation of pre-approved travel plans or training plans (made before the advertisement posting date) 4) Religious reasons or 5) Participation in an assessment for another selection process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.