Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Candidates will be required to pay for their own travel (including travel for assessment purposes), and may be required to pay for their own relocation expenses.

When answering questions, it is insufficient to state only that the requirement is met or to provide a listing of current responsibilities. Candidates must provide concrete examples demonstrating how they meet the requirements. FAILURE TO PROVIDE SUFFICIENT AND APPROPRIATE INFORMATION MAY RESULT IN YOUR ELIMINATION FROM THE PROCESS.

The Competency “effective written communication” will be assessed through the screening questions.

Work environment

The Detachment Services Assistant provides administrative and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment. This position also provides front counter and telephone assistance, services and information to the general public.

Intent of the process

This process will initially be used to staff one full-time position on a temporary basis, and create a pool of qualified candidates. The pool of qualified candidates may be used to staff similar positions with various tenures (i.e. permanent or temporary) within the Royal Canadian Mounted Police in Rocky Mountain House, Alberta.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.

1 Proof of education will be required prior to appointment.

Degree equivalency

E1 - Experience in the provision of administrative support services including three of the following: data entry, preparing correspondence, ordering office supplies, filing, or processing mail
E2 - Experience in using computer applications including two of the following: databases, email, spreadsheets or word processing
E3 - Experience in receiving and recording enquiries or requests for assistance

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Successful completion of secondary school education.

Degree equivalency

Experience transcribing and/or ability to transcribe statements from audio cassettes or digital media
Experience working in a law enforcement and/or legal environment
Experience in maintaining a law enforcement database such as: Police Reporting Occurrence System (PROS) or Canadian Police Information (CPIC).

O1 - Willing and able to work in a busy police environment, including exposure to unsettling and/or graphic material
O2 - Willingness and ability to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport)
O3 - Willingness and ability to work overtime when required
O4 - Willingness and ability to work shift work when required

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

A1 - Effective oral communication
A2 - Effective written communication
A3 - Ability to prioritize work to meet deadlines
A4 - Ability to work in a stressful environment
A5 - Ability to deal effectively with police situations

PS1 - Detail oriented
PS2 - Being organized
PS3 - Demonstrating integrity and respect
PS4 - Thinking things through
PS5 - Working effectively with others
PS6 - Showing initiative and being action-oriented

The following may be applied / assessed at a later date (may be needed for the job)

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

Conditions of employment

Reliability Status security clearance - Those selected must meet and maintain the above condition of employment throughout their employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

Volume Management strategies may be used.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.