RCMP - BILINGUAL 911 Police Dispatcher

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

*** ONLY ONLINE APPLICATIONS WILL BE ACCEPTED ***

All job applications must be submitted through the jobs.gc.ca site. To submit an application online, please select the button "Apply Online" below.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact person responsible for this process or contact 1-800-645-5605 prior to the closing date.

Candidates will be required to pay for all TRAVEL expenses related to this selection process, including travel expenses for assessment purposes.

IMPORTANT:
1. You must be bilingual in both official languages (English and French) in order to be considered. You may refer to the following link for more information : https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service.html

2. We would like to advise candidates that the selection process can take as long as 6 to 12 months.

3. TYPING SKILLS : You must have the "Ability to type/keyboard 43 w.p.m. with less than 5% error rate". We strongly recommend that you practice your typing skills prior to coming to the RCMP Public Safety Communications Pre-Employment Test-CritiCall, as this criteria is a Pass or Fail. Should you not pass you will be eliminated.

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Duties

Who are we and what do we do?
The Ontario Operational Communication Centre (OCC) is the main hub for all things related to police dispatching, security monitoring, day-to-day officer operations, and connection between resources. This means that we take care of 9-1-1 calls in relation to our jurisdictions, provide assistance to the public and our officers on emergency and non-emergency matters, and much more. We are the 24/7 communications support for the National Capital Region, as well as the entirety of Ontario.

What will you be doing?
As a telecommunications operator, you will be responsible for carrying out the daily operational duties of the OCC which can vary from regular police dispatching, to answering emergency and non-emergency calls and creating files, to status keeping officers on the road and providing them with anything they may need. You will have access to various systems, applications and databases that will provide a variety of information, and will communicate with many internal (within RCMP) and external (outside RCMP) partners.

Why you will love working with us:
Working at the OCC as a telecommunications operator means you are a part of the bigger RCMP family. As you are usually the first point of contact that the public has with the RCMP and the lifeline for many officers on the road, you are rewarded with a sense of importance and support to those who need it. You will develop communication, multi-tasking, and technological skills, as well as inter-personal and professional relationships. Throughout your life with the OCC, there are always opportunities to grow and courses/training to attend and develop yourself further.

Intent of the process

The intent of the process is to establish a pool of qualified applicants for the training program.

Candidates who are qualified at the TCO-01 (trainee) level and who are selected for the Telecommunications Operator Training Program8 will be appointed to a DETERMINATE (initial 6 months term) appointment at the TCO-01 group and level.

Only the TCO-01 (trainee) who successfully complete the training program* will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level.

*Upon initial appointment as a Police Dispatcher Trainee, continued employment is conditional upon successful completion of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching.

Should a Civilian Member (CM) be found qualified and selected for appointment prior to May 21, 2020 (deeming date), the appointment will not result in a change of status to the Public Service (PS) category for the CM. Furthermore, CM staffing transactions resulting from this process will be administered in accordance with the Onboarding Transition Phase until deeming day.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or employer-approved alternatives

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBC/BBC)

Information on language requirements

Communication
Composure
Conscientiousness
Develops Self
Flexibility
Meeting Client Needs
Problem Solving
Teamwork

Effectively communicate – oral and written
Recall details such as addresses, phone numbers and licence plates while performing other tasks
Prioritize
Read Maps
Type 43 w.p.m. with less than 5% error rate*

*Please note over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.

NOTE: The above-noted abilities are assessed using CritiCall, a computer program specifically designed to test knowledge, skills and abilities necessary for success in high-stress dispatch environments. For more information, applicants are encouraged to consult: https://criticall911.com/dispatcher-testing/applicants/

The following may be applied / assessed at a later date (may be needed for the job)

Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
Work on short notice and overtime to meet operational needs

Conditions of employment

RCMP ERS with Top Secret security clearance
Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)
Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
Meets and maintains the medical profile standards established for the position
Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

All applicants must participate in an information session.

A computer exam/typing test will be administered (CritiCall).

A written examination will be administered.

An interview will be administered.

A medical will be required (this may take up to 6-12 months for completion).

A security investigation will be launched for a RCMP Top secret security clearance (this may take up to 6-12 months for completion).

Candidates must meet the essential qualifications to be appointed to a position.

Acknowledgement of receipt of applications will not be sent.

You must provide proof of education credentials. If you obtained your education outside Canada, it is your responsibility to demonstrate its equivalence. Please take a look at the following link for more information : http://www.cicic.ca/383/foreign-credential-recognition.canada.

You must provide proof of your Canadian Citizenship.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Our means of communication with applicants are via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.