Collection Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service. As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Secondary school diploma.

Degree equivalency

EXPERIENCE:
EX1 - Experience in analyzing and reviewing receivable accounts, and making recommendations to management.
EX2 – Experience in preparing briefings and reports for management or other stakeholder.

COMPETENCIES:
C1 - Demonstrating integrity and respect
C2 - Thinking things through
C3 - Working effectively with others
C4 - Showing initiative and being action-oriented
C5 - Client service orientation

ABILITIES:
A1 - Ability to communicate effectively in writing.
A2 - Ability to communicate effectively orally.
A3 - Ability to use Microsoft Office (including Word and Excel ) in a business environment.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

KNOWLEDGE:
K1 – Knowledge of Accounts Receivable Collection techniques.
K2 - Knowledge of legislation, regulations, policies or practices related to financial management or accounting procedures in the Government of Canada.

OPERATIONAL REQUIREMENTS:
OR1 - Availability and willingness to work overtime, sometimes on short notice.
OR2 - Availability and willingness to travel on occasion.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

PLEASE APPLY ONLINE: Please submit your application online. We will not consider applications received by email, fax or mail in hard copy documents.
Persons are entitled to participate in the appointment process in the official language of their choice.
Candidates must meet the essential qualifications to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.
All information obtained throughout the selection process, from the time of application to the conclusion of the process, may be considered in the assessment of any essential or asset qualifications, including the ability to communicate in writing and orally.
Acknowledgment of receipt of applications will not be sent.
For this appointment process, our intention is to communicate with candidates by email for assessment purposes (including sending invitations for written tests and interviews). Candidates who apply to this selection process must include, in their application, a valid e-mail address and make sure that this address is always functional and accepts messages from unknown users (some e-mail systems block these types of e-mail). If you do not wish to receive your results by e-mail, it is your responsibility to inform us.
Please note that candidates can be eliminated by the Public Service Resourcing System (PSRS) based on PSRS screening questions.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.